15 years helping Israeli businesses
choose better software

What Is Jane?

Jane is a secure, all-in-one EHR designed to help chiropractors speed up their daily admin tasks.

We also understand that each practice has unique workflows, and with features like electronic charting, intuitive scheduling, integrated payments, and insurance management, Jane is loved for its flexibility and ease-of-use.

Jane is also cloud-based, so you’ll have access to your information from anywhere you have an internet connection.

Check out jane.app to learn more.

Who Uses Jane?

Jane is a powerful practice management software that helps practice owners streamline their daily workflows. Manage your scheduling, charting, insurance, and billing, all without having to leave Jane.

Jane Software - Jane Reporting
Jane Software - Jane Appointment Reminders
Jane Software - Jane Online Group Appointments
Jane Software - Jane Patient Charts
Jane Software - Jane Online Booking

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Reviews of Jane

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kayle
Kayle
Owner in Canada
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Clinic Software 10/10 Recommendation

5.0 2 years ago

Comments: Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with.

Pros:

I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay.

Cons:

I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day.

Jane Software Response

2 years ago

Hi Kayle, Wow! Thank you for your 10/10 recommendation and all the stars. I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing! I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :) Thanks for being a part of Jane's story Kayle. Maddie, On Behalf of Jane

Tanya
Owner and Acupuncturist in US
Alternative Medicine, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

5+ years experience with Jane

4.0 last month New

Comments: I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.

Pros:

Charting templates and scheduling are the best features.

Cons:

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment. Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.

Jane Software Response

2 weeks ago

Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations. Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it. We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)

Zahra
Psychotherapist in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Psychotherapist

3.0 4 weeks ago New

Pros:

The payment didn't go through. We have difficulty going live

Cons:

Reminder and invoices were made. Reflection on the service was good

Jane Software Response

2 weeks ago

Hey Zahra, appreciate you taking the time to leave a review, though it’s tough to hear you faced challenges going live. Starting with new software often has a learning curve which is why our team is always here to help! We're dedicated to sorting things out for you so we’d be happy to get an Account Setup Consultation booked with you. Feel free to reach out to our team at [email protected]. Also, join our Jane App Community Group on Facebook - it's a fantastic resource for learning and connecting with other users. :) We're hopeful we can turn your three-star review into a four or five-star in time, but we’ll keep working on the never-ending journey of improving, but remember we're here to assist you in getting comfortable with Jane. :) Caitlin on behalf of the Jane Team

Shannan
RMT and clinic owner in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Ease of practice

5.0 last month New

Comments: Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.

Pros:

The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.

Cons:

Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.

Jane Software Response

4 weeks ago

Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic. Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :) Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together! -Caitlin on behalf of the Jane team

Stefanie
Mental Health Therapist in US
Mental Health Care, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great Experience with Jane so far!

5.0 3 months ago

Comments: I have loved it and I intend to continue to use it!

Pros:

I love that I can get help if needed through email or over the phone and that I am always talking with a live person, not a recording. I love that I can literally take care of my billing, my scheduling, my payments, and my notes/charting all in one place!

Cons:

I don't have any complaints yet, I just wish that I better understood the insurance side of things but I honestly think once I start sending claims through it will became really easy for me, I just need practice.

Jane Software Response

2 months ago

Hey Stefanie! Oh wow, reviews like this always leave us feeling so happy, so thank you for sharing. We love so much that you’ve been finding Jane helpful and our support team has been so helpful. We hear you about the insurance piece, adjusting to a new system can be a lot, and that usually means there will be new workflows for things like insurance. Always remember our team is here to support you as you get to learn the ropes of Jane, so you can reach out any time to [email protected] We thrive helping helpers like yourself and hope we can continue to be a part of your journey. Thanks for being with us! -Caitlin on behalf of the Jane team