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Jane
What Is Jane?
Jane is a secure, cloud-based practice management software built to help practice owners streamline the admin side of their businesses. It offers client-friendly online booking, flexible scheduling, customizable charting, insurance management features, integrated payments, and more.
Who Uses Jane?
Jane is a practice management software that helps medical practice owners and healthcare businesses streamline their daily workflows.
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Reviews of Jane
Alternatives Considered:
Best Clinic Software 10/10 Recommendation
Comments: Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with.
Pros:
I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay.
Cons:
I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day.
Jane Software Response
3 years ago
Hi Kayle, Wow! Thank you for your 10/10 recommendation and all the stars. I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing! I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :) Thanks for being a part of Jane's story Kayle. Maddie, On Behalf of Jane
User Friendly for New and Established Practices
Comments: I appreciate the ability to host group therapy/classes, customize template, and the user friendly layout.
Pros:
The platform is user friendly and the support team is helpful.
Cons:
The pricing structure can be high for a new, solo practice.
Jane Software Response
3 weeks ago
Thank you so much for taking the time to share your thoughtful feedback with us! 😊 We're so happy to hear you’re enjoying the user-friendly layout, the group therapy hosting feature, and the ability to customize templates. It truly warms our hearts to know that these features are making a difference in how you run your practice. We also hear you on the pricing structure for solo practices. We completely understand that it can be challenging when starting out, and we're always looking for ways to better support practitioners in every stage of their professional journey. If you'd like, feel free to reach out to us—we’d love to learn more about your experience and see if there’s something we can do to help. Above all, thank you for trusting us to help you manage your practice. It’s an honor to support the work you do for your patients and clients, and we’re so grateful to have you as part of the Jane community. -Caitlin, on behalf of Jane
I'd think twice before using Jane
Comments: Very poor staff support so far. First zoom call was close to useless and he just wanted to get off call and second one Jane staff did not show up for! Very displeased
Pros:
Not able to set up software yet so nothing so far.
Cons:
Jane staff member did not show up to scheduled zoom call with no word or explanation. Multiple calls to try to set up new software with only minimal actual contact. They just don't answer calls or return voicemails
Jane Software Response
3 months ago
Hi John, thank you for sharing your feedback—we truly appreciate it. First, we’re very sorry for the frustrating experience you’ve had trying to connect with our team to set up your Jane account. Onboarding is a critical step, and we’ve fallen short. Your time is valuable, and we regret letting you down when you needed our support most. Missed appointments and lack of communication are not the experience we want for anyone, and we’re actively reviewing what went wrong. Our team is ready to make this right and would love to schedule a call at a time that works for you. We’ll come prepared, focused, and ready to help. We’ll follow up via email to continue the conversation, but feel free to reach out anytime. Thank you for trusting us with such an important part of your clinic’s journey. We’re grateful for your investment in Jane and look forward to rebuilding trust and supporting your success! -Caitlin, on behalf of Jane
Alternatives Considered:
Comprehensive with Incredible Support
Comments: I've tried a few systems, but Jane is the one app I trust to make sure all my needs are taken care of.
Pros:
I enjoy the comprehensive nature of the product. That I can maintain my schedule, my client roster, my notes, and financial transactions all in one place makes it very convenient. The customer support is incredible and helped me through some reasonably complex questions. Jane also anticipates my needs, for example sending a comprehensive email about setting up the POS system, the moment I ordered it, so all I had to do was open the box and follow the instructions (that were both written and included visual screen shots. Bravo!)
Cons:
There is a bit of a learning curve to the product. It isn't as intuitive as some booking programs. And the online video sessions still need a bit of work, but it is improving!
Jane Software Response
3 months ago
Thanks so much for your thoughtful review, Scott! We're beyond excited to hear that Jane's features and support have made managing your practice easier—and that resources like our Guides have been a real help. That’s exactly what we’re here for: making things simpler and more smooth for you. We totally hear you on the learning curve and online video sessions. The videos are something we're actively working on, and your feedback helps us get better. Seriously, keep those thoughts coming—they’re invaluable to us as we continue to improve Jane! It means the world to us that you trust Jane to support your practice. We’re so grateful to be part of your journey and can’t wait to keep helping you every step of the way. Thanks for choosing Jane—you’ve made our day! -Caitlin, on behalf of Jane
Alternatives Considered:
Great at some things needs improvement on billing.
Pros:
Robust scheduling and note taking abilities.
Cons:
Not very integrated with insurance billing
Jane Software Response
2 weeks ago
Hi Nathan. Thanks for taking the time to share your thoughts! It’s great to hear that you appreciated our scheduling and note-taking features. We’ve put a lot of effort into making those tools robust and reliable, so knowing they worked well for you means a lot to us. We’re sorry to hear that the billing integration didn’t meet your expectations. While it wasn’t the right fit for you at the moment, we’re always looking for ways to improve and feedback like yours helps us know where to focus. If you have any further thoughts or suggestions about what would make the billing functionality more useful for clinics like yours, we’d love to hear them! Even if you've moved on from Jane, we truly appreciate the time you spent with us and are glad we could be part of your clinic's journey. Wishing you and your team all the best as you continue to care for your patients! Take care, and thanks again for sharing your experience! :) -Caitlin, on behalf of Jane
