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AfterShip
What Is AfterShip?
AfterShip is an automated shipment tracking solution for eCommerce businesses to track their online shipments in one place 1100+ carriers worldwide such as UPS, USPS, DHL, FedEx, Blue Dart, China Post, Aramex, Australia Post, TNT, and more. Auto-import orders to AfterShip and receive tracking updates on a single intuitive dashboard. Resolve delivery delays faster with real-time tracking data from popular carriers worldwide. Schedule and send proactive email and SMS delivery notifications.
Who Uses AfterShip?
Scalable shipment tracking solution for online retailers to keep the customers informed of the progress and whereabouts of their orders.
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AfterShip
Reviews of AfterShip
A clear way of tracking orders by Aftership
Comments: According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.
Pros:
This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration you can import your store orders automatically to aftership dashboard and it will sync data from courier partner automatically. You can choose tracking theme, colour. This is best for businesses as well as customers. It provides worldwide courier partners tracking facilities where customers can track their orders from any courier service provider. Another best feature is, it can automatically detect courier partner name from tracking number. API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders. After implementing this we could provide our customers a great experience in tracking orders, order notification over sms and email, etc. It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.
Cons:
Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.
Great app and even better service!
Comments: Overall great experience and support. The app has a ton of functionality and I'm just scratching the surface.
Pros:
Very flexible flows. Great support. [sensitive content hidden] was extremely helpful and hopped on a zoom call to walk me through how to achieve my desired flow. Did not expect that kind of service while I was on a trial!
Cons:
There are some Premium features that I would use now, but I'm not at the volume yet to justify the cost. Not crazy about the time delay for email changes & updates, but it doesn't take too long to review.
Scam Company - Will Steal Your Money
Comments: A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.
Pros:
The UI is pretty but otherwise useless. That's all.
Cons:
They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.
Alternatives Considered:
Great Service, Great Price!
Pros:
Ease of use, Fantastic Support, Intuitive Layout.
Cons:
No real cons, so far everything is great!
Good customer support with Nitin
Pros:
Tracking number send to customer is so easy
Cons:
Complicated for people who never used it before
AfterShip Response
last month
Thank you for your feedback! We're glad to hear that you found our customer support helpful and that the tracking process was easy for you. We appreciate your note about the complexity for new users and will work on making our system more intuitive. Your input is invaluable to us!