--- description: Get detailed information about Document360 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.co.il/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.co.il/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create, share and manage product documentation, user guides, SOPs, wikis \& more. > > Verdict: Rated **4.7/5** by 290 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 290 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management System (CMS) Software - Customizable Branding - Customizable Templates - Dashboard Software - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management Software - Multi-Language - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software) - [IT Documentation Software](https://www.capterra.co.il/directory/33755/it-documentation/software) - [API Management Software](https://www.capterra.co.il/directory/31065/api-management/software) ## Alternatives 1. [Guru](https://www.capterra.co.il/software/145390/guru) — 4.8/5 (639 reviews) 2. [Confluence](https://www.capterra.co.il/software/136446/confluence) — 4.5/5 (3663 reviews) 3. [Connecteam](https://www.capterra.co.il/software/153140/connecteam) — 4.6/5 (5060 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews) ## Reviews ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *26 August 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **Cons**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "Document360 - First in Its Class" — 5.0/5 > **Julian** | *29 July 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The ease of use. In my POC I took less than 30 minutes to create a good looking knowledge base. Also the supoort and ability to add requested features is excellent. I also like that there is both a WYSIWYG and markdown editor to create articles. > > **Cons**: The is very little to dislike. Over the period of 12 months there were a couple of times when I assume the servers were down as access was not available to the knowledge base - but this was rare. > > Overall the product does what i sets out to do and does it well. It is easy to creat articles and whenever help is needed the support staff are availabe. ----- ### "Doc360 for the win" — 4.0/5 > **Assya** | *10 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The support is incredible, and new features are introduced at an amazingly fast pace. I also see a significant shift to AI features, which is great. > > **Cons**: Features tend to be unstable, and the infrastructure feels unstable. I've had instances where there was a system update I was not aware of, and it screwed up my site. > > positive. I think it's one of the better options that exist for a KB solution at a very reasonable price. ----- ### "Document360 for technical writing" — 5.0/5 > **Cookie** | *23 September 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The easy-to-use editor and content reuse tools are standout features. The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which pages are most visited. The Glossary popups that appear when hovering over terms offer a clean way to present descriptions without overwhelming the main content. This makes it much easier to provide targeted support and continuously improve the documentation. > > **Cons**: While Document360 is a robust tool, there can be a slight learning curve when it comes to fully utilizing all its advanced features. However, this is a minor issue compared to the overall functionality. > > My overall experience with Document360 has been highly positive. After using several documentation tools in my career, Document360 is by far the most efficient and user-friendly. The platform has greatly improved my workflow, from content creation to analytics, allowing us to deliver better support to users based on their behavior and needs. It’s an invaluable tool for any technical writer. ----- ### "Easy and intuitive online knowledgebase" — 5.0/5 > **Osher** | *24 June 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Ease of editing and immediately getting it online. Snippets (reusable content, editable from a central location), table editor, versioning of each article - easy to return to an old version and/or compare with the current one. Customer service is very responsive and helpful\! > > **Cons**: Collaboration features could be better. Not easy to get non-writers like PMs to collaborate in Document360. > > Excellent experience. The tool is very powerful and easy to use and the customer service are very responsive and proactive. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.il/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data