Nextiva CRM

Who Uses Nextiva CRM?

Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.

What Is Nextiva CRM?

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.

Nextiva CRM Details

Nextiva

http://www.nextiva.com/

Founded 2008

Nextiva CRM Pricing Overview

Nextiva CRM does not have a free version but does offer a free trial. Nextiva CRM paid version starts at US$10.00/month.

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Starting Price

US$10.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

24/7 (Live Rep)

Online

Nextiva CRM Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

View full list of Customer Experience Software

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Generation
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

View full list of Customer Relationship Management Software

Nextiva CRM Alternatives

More Nextiva CRM alternatives

Nextiva CRM Reviews

Showing 5 of 5 reviews

Overall
4.3/5
Ease of Use
3.8/5
Customer Service
4/5
Features
4.2/5
Value for Money
4/5
Christi F.
Owner
Management Consulting, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/02/2017

"Great experience"

Comments: Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros: Answered all questions, great price for service, great, great support

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 28/02/2017
Jason B.
Owner
Accounting, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2017

"I enjoy using Nextiva VoIP."

Comments: Thank you.

Pros: It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons: It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2017
Sterling S.
Owner
Media Production, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/10/2016

"Nextiva"

Comments: I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Pros: Very reliable and good choice quality

Cons: Complex and poor customer experience

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 11/10/2016
Alexandra W.
Operations Specialist
Pharmaceuticals, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2017

"Awesome! The best experience."

Pros: AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2017
Bryce M.
Accounting
  • Overall Rating
    4.5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/06/2014

"Nextiva Phone Service Review"

Pros: Great customer service, and good value for a phone system.

Cons: There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/06/2014