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What Is ArcSight?

ArcSight is a security operations and analytics platform that provides holistic security monitoring, threat detection, investigation, and response capabilities. The platform offers real-time correlation, behavioral analytics, and orchestration to help security teams detect threats, streamline investigations, and automate response workflows. Key capabilities include multi-layered analytics, adversary intelligence, log management, MITRE ATT&CK framework integration, and a data lake for collecting and enriching security data.

Who Uses ArcSight?

Designed for all business sizes, it is a vulnerability management solution that helps monitor applications for internal and external threats.

ArcSight Software - ArcSight platform
ArcSight Software - ArcSight dashboard
ArcSight Software - ArcSight layered analytics

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Reviews of ArcSight

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
3.7
Features
4.3
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
33%
4
42%
3
25%
Alexander
Alexander
Account Manager in Bulgaria
Verified LinkedIn User
Computer & Network Security, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Heart of the SOC

5.0 5 years ago

Comments: Our company and our partners facing a lot incidents masked as a normal events. The SIEM helped us to be protected and to prioritize the events, based of the security risk. Automations of the responses is the other feauture that is a key differentiator.

Pros:

Very powerful SIEM with plenty of predefined corellation scenarios. Could be integrate easily with almost everything.

Cons:

For new users could be a little difficult to play with, but there are a lot of training materials and courses.

Verified Reviewer
Verified LinkedIn User
Banking, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

It provides powerful features to make every operation with received logs.

4.0 5 years ago

Comments: I have been using this product for about 3 years. We use ESM and Logger products. As a SIEM solution, we are able to host this product in our environment. We monitor the alarm and correlation rules, abnormal activities and cyber threats, which we write through the logs we receive from various security products and applications in our environment and monitor our incident response processes.

Pros:

ArcSight supports functions such as processing, categorizing, normalizing, converting alarms and correlations and receiving reports on SIEM with very powerful search and filter operators. The product also supports making and running trend reports. It offers very powerful features for SIEM. It has features that provide great flexibility on logs. My favorite feature is the trend report. With this feature, real-time logs over the logs of the report to match the results of the report with a different database to get instant reports to access the report provide quick access.

Cons:

Ticket management feature is one of the least favorite features. It does not have an interface that can be easily adapted and applied according to your environment. If you want to use this feature, you need professional support and software support.

OpenText Response

5 years ago

Thank you for the 4-star review, it is very much appreciated. We did note your comments about your `least favorite feature? and this certainly helps us build a better product. ArcSight has Case Management; that is different from Ticket Management. Ticket Management is more of a support function / ITSM issue; and while ArcSight does have connectors for ServiceNow, we know it's been problematic for some customers. As you point out, we typically recommend that Professional Services be engaged as each implementation has its idiosyncrasies. That said, improving this area is a KPI for us and we will be looking at options as we move to advance the ?Open? portion of our strategy in late 2019. We'd be happy to hear your thoughts / recommendations in more depth.

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Arcsight - Good but complex SIEM solution

3.0 3 years ago

Comments: Arcsight ESM is a powerful but complex tool that needs deep knowledge of the product.

Pros:

We are using Arcsight ESM and Logger for event logging and correlation. Events correlation is done at the ESM level and provides better visibility on organizations' security posture. Dashboards and reports can be generated on ESM and further, it facilitates case management so we can open a case on the tool itself. Arcsight was one of the most demanding tools at the time we implemented the tool. ESM's log supporting surface is very high and almost all the types of logs are supported which is one of the best features of the tool. Further logs can be routed through the smart connectors and through these connectors EPS count can be managed which is a good option when it comes to licensing. I like the option of Flex connectors which can be used for integrating non supporting devices or logs.

Cons:

Arcsight Smart connector setup needs deep knowledge of the tool and configuration is a bit hectic task. Flex connector configuration and correlation configuration is another complex task that cannot be done without product knowledge. Further case management tools need more features with a simple view. First level support should have a technically savvy team. Most of the time the first level support team provides generic solutions and references to knowledge-based articles rather than studying the case.

Sebnem
Senior Information Security Specialist in US
Financial Services Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Micro Focus ArcSight SIEM

5.0 4 years ago

Comments: We have a lot of security products and applications. We gather all logs from these products and we can easily manage our logs according to rules. Reporting module and dashboard are the best feature of this product.

Pros:

We have been using Arcsight SIEM tool in Information Security department in our organization since 2013. We can integrated this product with all other security management products such as Firewall, IPS, Antivirus, Web Filtering etc. also in house softwares easily. We can gather all logs from these products and create rules and manage logs according to rules. Dashboard and alarm mechanism are done well.

Cons:

Sometimes we have some problems with search mechanism, it needs some improvements. Because of our big organization and large products which gather logs sometimes we have problems with troubleshooting issues that is little bit hard for us.

OpenText Response

4 years ago

My name is Michael Mychalczuk, and I am the Director Of Product Management for Micro Focus' Security Operations portfolio which includes ArcSight. I would like to personally take a moment, and thank you for the review you provided. We are thrilled that you were able to find the product feature rich, easy to use, and find value in the solution. We do agree that there is more we can do in making the product easier to use, and we are working to make that happen in the near future. In fact, any suggestions you might have to improve ArcSight, please do not hesitate to submit them to the Idea Exchange: https://community.microfocus.com/t5/ArcSight-Idea-Exchange/idb-p/ArcSightIdeas. Speaking for the entire ArcSight product team nothing makes us happier than finding someone who is very likely to recommend us to other.

Verified Reviewer
Verified LinkedIn User
Banking, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

World of Data

4.0 5 years ago

Comments: The ArcSight product is seen as one of the leaders and leaders in the Safety Information and Event Management category, according to Gartner's Magic Quadrant report. ArcSight's approach is to create a single point of communication for observation and control. Gathers all appropriate event data and puts it into a standard form. It collects at a central location for analysis. As a result, the company allows you to easily monitor and, if necessary, take measures. This increases your compliance with your legal requirements and business continuity.

Pros:

The most important feature of Arcsight is that it is the only point of communication for observation and control. collects all appropriate data and puts it into a standard form. these data are stored on a hard disk and are expected to be analyzed. With arcsight, it is monitored with the help of side applications and with the help of monitoring tool (see arcsight esm).

Cons:

The ESM platform is Java. This causes slowness and excessive welding in intensive processes.