---
description: Get detailed information about OpenText Service Management usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OpenText Service Management Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OpenText Service Management](/software/174865/service-management-automation)

# OpenText Service Management

Canonical: https://www.capterra.co.il/software/174865/service-management-automation

> SMAX from OpenText delivers IT service management, IT asset management, and enterprise service management in one solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses OpenText Service Management?

IT service managers, IT help desk technicians, IT support specialists, IT asset managers, enterprise service managers, HR service managers, business operations managers, and procurement managers.

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- Analytics
- Automated Routing
- Change Management Software
- Customer Support Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Self Service Portal
- Support Ticket Management

## Integrations (9 total)

- GitHub
- Google Cloud
- JIRA Service Management
- Jenkins
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams
- WhatsApp
- Workday HCM

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.il/directory/31027/service-desk/software)
- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)
- [IT Ticketing Systems Software](https://www.capterra.co.il/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (763 reviews)
3. [SysAid](https://www.capterra.co.il/software/107225/sysaid) — 4.5/5 (511 reviews)
4. [InvGate Service Management](https://www.capterra.co.il/software/133392/service-desk) — 4.6/5 (108 reviews)
5. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/174865/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/174865/Service-Management-Automation/> |
| en-AE | <https://www.capterra.ae/software/174865/service-management-automation> |
| en-AU | <https://www.capterra.com.au/software/174865/service-management-automation> |
| en-CA | <https://www.capterra.ca/software/174865/service-management-automation> |
| en-GB | <https://www.capterra.co.uk/software/174865/service-management-automation> |
| en-IE | <https://www.capterra.ie/software/174865/service-management-automation> |
| en-IL | <https://www.capterra.co.il/software/174865/service-management-automation> |
| en-IN | <https://www.capterra.in/software/174865/service-management-automation> |
| en-NZ | <https://www.capterra.co.nz/software/174865/service-management-automation> |
| en-SG | <https://www.capterra.com.sg/software/174865/service-management-automation> |
| en-ZA | <https://www.capterra.co.za/software/174865/service-management-automation> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Israel helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.il","url":"https://www.capterra.co.il/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.il/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"OpenText Service Management","description":"SMAX IT Service Management (ITSM) software by OpenText is an IT service management solution that provides capabilities for IT service desk, incident management, problem management, change management, knowledge management, request fulfillment, and more. The software aims to help IT teams deliver efficient services and superior user experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4417b5d-49ad-4cea-83af-837277b902e8.png","url":"https://www.capterra.co.il/software/174865/service-management-automation","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/174865/service-management-automation#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.il/software/174865/service-management-automation#faqs","mainEntity":[{"name":"What Is OpenText Service Management?","@type":"Question","acceptedAnswer":{"text":"SMAX IT Service Management (ITSM) software by OpenText is an IT service management solution that provides capabilities for IT service desk, incident management, problem management, change management, knowledge management, request fulfillment, and more. The software aims to help IT teams deliver efficient services and superior user experiences.","@type":"Answer"}},{"name":"Who Uses OpenText Service Management?","@type":"Question","acceptedAnswer":{"text":"IT service managers, IT help desk technicians, IT support specialists, IT asset managers, enterprise service managers, HR service managers, business operations managers, and procurement managers.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Software","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"OpenText Service Management","position":3,"item":"/software/174865/service-management-automation","@type":"ListItem"}],"@id":"https://www.capterra.co.il/software/174865/service-management-automation#breadcrumblist"}]}
</script>