--- description: Get detailed information about Shape usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shape Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Law Practice Management Software](/directory/20038/law-practice-management/software) > [Shape](/software/173673/setshape) # Shape Canonical: https://www.capterra.co.il/software/173673/setshape Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/173673/setshape?page=2) > The most flexible CRM ever created\! > > Verdict: Rated **4.7/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shape? Customers needing user-friendly intelligent automation. With Shape, you get access to a suite of features, integrations, and white-glove support that's designed to help you achieve more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 44 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shape Software - **Location**: Irvine, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $119/user/month billed monthly - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting Software - Admissions Management - Alerts/Notifications - Amortization Schedule - Application Management - Appointment Scheduling Software - Assessment Management - Attendance Tracking Software - Billing & Invoicing - Borrower Management - CRM Software - Calendar Management - Call Center Management - Campaign Management Software - Catalog Management - Client Database - Client Management - Client Portal - Collaboration Tools - Commercial Property Management Software - Commission Management - Communication Management - Compliance Management - Curriculum Management - Customer Database - Customer History - Customer Portal - Document Management Software - Email Management Software - Expense Tracking - Financial Management Software - For Property Managers - Interaction Tracking - Knowledge Management Software - Lead Capture Software - Live Chat Software - Online Calendar - Parent/Student Portal - Performance Metrics - Pipeline Management - Portfolio Management - Property Database - Reporting/Analytics - Sales Pipeline Management - Search/Filter - Shared Contacts - Strategic Planning Software - Student Portal - Third-Party Integrations - Workflow Management Software ... and 39 more features ## Integrations (9 total) - BombBomb - Clio - Filevine - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Stripe - Zapier ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Law Practice Management Software](https://www.capterra.co.il/directory/20038/law-practice-management/software) ## Related Categories - [Law Practice Management Software](https://www.capterra.co.il/directory/20038/law-practice-management/software) - [Loan Origination Software](https://www.capterra.co.il/directory/20011/loan-origination/software) - [Mortgage Software](https://www.capterra.co.il/directory/30038/mortgage-and-loans/software) - [Commercial Real Estate Software](https://www.capterra.co.il/directory/31244/commercial-real-estate/software) - [School Administration Software](https://www.capterra.co.il/directory/20014/school-administration/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.il/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18790 reviews) 3. [HubSpot CRM](https://www.capterra.co.il/software/152373/hubspot-crm) — 4.5/5 (4468 reviews) 4. [Zoho CRM](https://www.capterra.co.il/software/155928/zoho-crm) — 4.3/5 (6982 reviews) 5. [Dynamics 365](https://www.capterra.co.il/software/157279/dynamics-365) — 4.4/5 (5833 reviews) ## Reviews ### "A Truly All-In-One AI CRM That Delivers" — 5.0/5 > **Alex** | *16 January 2026* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: Shape brings an incredible amount of features together in one system, and everything works in perfect harmony. The automations, AI tools, lead management, and communication features all feel seamlessly connected. It’s rare to find a platform this powerful that’s still easy to use. > > **Cons**: There hasn’t been any major downside for me. The system is stable, the features work exactly as described, and support has been responsive. The only ‘con’ I can even think of is that I didn’t adopt Shape earlier. Switching sooner would have saved me a lot of time and headaches > > My experience with Shape has been excellent. The depth of features combined with how smoothly everything works together really sets it apart. Automations, communication, and lead management feel fully integrated rather than patched together. I haven’t encountered any real downsides so far, and the platform has already made a noticeable impact on productivity. ----- ### "Shape CRM Failed Me and Continues to Charge After Cancellation" — 1.0/5 > **Kat** | *19 May 2025* | Financial Services Software | Recommendation rating: 0.0/10 > > **Pros**: It was recommended by a Coaching Platform, but what a big disappointment. They don't even deserve one star. > > **Cons**: •Failed to provide onboarding or basic support. •Communication is negligent and ineffective. •Failed to cancel my account as promised. •Failed to delete my data. •Failed to refund unauthorized charges. •Continued to charge my card after cancelation. Their conduct has been unprofessional, unethical, and unacceptable. > > As a seasoned mortgage professional with nearly a decade in the industry, I know the importance of choosing the right systems and vendors to support both my clients and my business operations. Unfortunately, my experience with Shape Software has been nothing short of a disaster—not just in their failure to deliver on basic onboarding and support, but in how they have mishandled my cancellation request and continue to charge me months after I formally canceled, and they acknowledged it in writing. I initially signed up for Shape with high hopes, believing the platform would offer real value to my CRM needs. Instead, I spent nearly two months requesting help to get set up, upload contacts, or receive basic onboarding. My calls and emails—many of which were directed to named individuals on their team—went unanswered. When I finally had enough and formally requested cancellation and full deletion of my data, I was met with canned responses and vague promises. Then I was told I was under an "annual contract"—a contract that was never presented to me, let alone signed. When pressed, Shape refused to provide a copy of this so-called contract. Eventually, I received an email stating they would honor my cancellation. Despite this written confirmation, they continued to charge my card in April and again in May. To date, Shape has: •Failed to provide support in the first place. •Failed to cancel my subscription as confirmed in writing. •Failed to delete my data despite multiple formal demands. •Failed to refund multiple unauthorized charges still hitting my account. This is a textbook example of how not to run a company—and a warning to any business owner or professional considering Shape as a CRM provider. Their lack of accountability, internal follow-through, and disregard for professional standards should be a serious red flag for anyone in a client-facing industry. I am now prepared to share this experience on every possible platform to ensure no other professional gets put through what I’ve experienced. To the directors of operations or executive leadership at SHAPE: your internal systems have failed, your communication is negligent at best, and your billing practices are unacceptable. Please DO BETTER. ----- ### "Easy all in one marketing CRM" — 5.0/5 > **Danny** | *15 January 2019* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Customer service did a great job setting up our system to easily keep track of all of our leads. Helps to capture a higher closing rate. > > **Cons**: Wish I could have gotten started sooner ----- ### "Extensive CRM/POS Software" — 5.0/5 > **Kyle** | *20 May 2022* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: This software is user-friendly and easy to follow. Shape helps to STAY organized and focused on selling and making money. I love the automated follow up system and details so we don't lose out on any possible opportunities. This system guides you to stay in front of potential clients, to which we all know proper communication is KEY to acquiring new clients. Highly recommend Shape for any Mortgage Business that doesn't use this CRN. I have used other CRM/POS software, Shape is second to none. (you will see\!\!\!) > > **Cons**: The only thing in my brief review and I wouldn't say this is a con because the reward on the backend is significant because Shape is so extensive configuring it to your exact needs requires some input on the business owner. ----- ### "Absolutely the Worst Customer Support that exists in the industry" — 2.0/5 > **Christopher** | *13 October 2023* | Banking | Recommendation rating: 0.0/10 > > **Pros**: The product has some bells and whistles that we liked but may not be very inclusive after all. > > **Cons**: Terrible Customer Support. Shape Software from C-level down to \[sensitive content hidden\] in Billing and \[sensitive content hidden\] in sales have demonstrated a complete lack of product knowledge but a very firm grasp on compliance avoidance. They have for the last 3 weeks avoided completing a third party agreement stating they will not sell leads you input into the system. If this seems odd we think so too. > > A Nightmare. Choosing Shape Software as our CRM company is the worst business decision we have ever made. Absolute nightmare dealing with anyone at Shape Software. Caveat Emptor. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/173673/setshape?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/173673/setshape) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data