--- description: Get detailed information about Shape usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shape Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Law Practice Management Software](/directory/20038/law-practice-management/software) > [Shape](/software/173673/setshape) # Shape Canonical: https://www.capterra.co.il/software/173673/setshape Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/173673/setshape?page=2) > The most flexible CRM ever created\! > > Verdict: Rated **4.6/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shape? Customers needing user-friendly intelligent automation. With Shape, you get access to a suite of features, integrations, and white-glove support that's designed to help you achieve more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 46 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shape Software - **Location**: Irvine, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $119/user/month billed monthly - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Accounting Software - Admissions Management - Alerts/Notifications - Application Management - Assessment Management - Attendance Tracking Software - Billing & Invoicing - Calendar Management - Calendar/Reminder System - Call Center Management - Campaign Management Software - Candidate Management - Client Management - Collaboration Tools - Commercial Property Management Software - Commission Management - Communication Management - Compliance Management - Contact Management Software - Customer Database - Customer History - Customer Portal - Customizable Reports - Document Management Software - Document Storage - Email Management Software - Expense Tracking - Financial Management Software - Forms Management - Full Text Search - Interaction Tracking - Knowledge Management Software - Lead Capture Software - Lead Qualification - Live Chat Software - Online Applications - Online Calendar - Online Payments - Parent/Student Portal - Performance Metrics - Pipeline Management - Portfolio Management - Property Database - Reporting/Analytics - Sales Pipeline Management - Shared Contacts - Student Portal - Third-Party Integrations - Time Tracking Software - Workflow Management Software ... and 39 more features ## Integrations (9 total) - BombBomb - Clio - Filevine - Google Workspace - Mailchimp - Microsoft 365 - Microsoft Outlook - Stripe - Zapier ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Law Practice Management Software](https://www.capterra.co.il/directory/20038/law-practice-management/software) ## Related Categories - [Law Practice Management Software](https://www.capterra.co.il/directory/20038/law-practice-management/software) - [Loan Origination Software](https://www.capterra.co.il/directory/20011/loan-origination/software) - [Mortgage Software](https://www.capterra.co.il/directory/30038/mortgage-and-loans/software) - [Commercial Real Estate Software](https://www.capterra.co.il/directory/31244/commercial-real-estate/software) - [School Administration Software](https://www.capterra.co.il/directory/20014/school-administration/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.il/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18803 reviews) 3. [HubSpot CRM](https://www.capterra.co.il/software/152373/hubspot-crm) — 4.5/5 (4481 reviews) 4. [Zoho CRM](https://www.capterra.co.il/software/155928/zoho-crm) — 4.3/5 (6993 reviews) 5. [Dynamics 365](https://www.capterra.co.il/software/157279/dynamics-365) — 4.4/5 (5846 reviews) ## Reviews ### "Shape CRM Failed Me and Continues to Charge After Cancellation" — 1.0/5 > **Kat** | *19 May 2025* | Financial Services Software | Recommendation rating: 0.0/10 > > **Pros**: It was recommended by a Coaching Platform, but what a big disappointment. They don't even deserve one star. > > **Cons**: •Failed to provide onboarding or basic support. •Communication is negligent and ineffective. •Failed to cancel my account as promised. •Failed to delete my data. •Failed to refund unauthorized charges. •Continued to charge my card after cancelation. Their conduct has been unprofessional, unethical, and unacceptable. > > As a seasoned mortgage professional with nearly a decade in the industry, I know the importance of choosing the right systems and vendors to support both my clients and my business operations. Unfortunately, my experience with Shape Software has been nothing short of a disaster—not just in their failure to deliver on basic onboarding and support, but in how they have mishandled my cancellation request and continue to charge me months after I formally canceled, and they acknowledged it in writing. I initially signed up for Shape with high hopes, believing the platform would offer real value to my CRM needs. Instead, I spent nearly two months requesting help to get set up, upload contacts, or receive basic onboarding. My calls and emails—many of which were directed to named individuals on their team—went unanswered. When I finally had enough and formally requested cancellation and full deletion of my data, I was met with canned responses and vague promises. Then I was told I was under an "annual contract"—a contract that was never presented to me, let alone signed. When pressed, Shape refused to provide a copy of this so-called contract. Eventually, I received an email stating they would honor my cancellation. Despite this written confirmation, they continued to charge my card in April and again in May. To date, Shape has: •Failed to provide support in the first place. •Failed to cancel my subscription as confirmed in writing. •Failed to delete my data despite multiple formal demands. •Failed to refund multiple unauthorized charges still hitting my account. This is a textbook example of how not to run a company—and a warning to any business owner or professional considering Shape as a CRM provider. Their lack of accountability, internal follow-through, and disregard for professional standards should be a serious red flag for anyone in a client-facing industry. I am now prepared to share this experience on every possible platform to ensure no other professional gets put through what I’ve experienced. To the directors of operations or executive leadership at SHAPE: your internal systems have failed, your communication is negligent at best, and your billing practices are unacceptable. Please DO BETTER. ----- ### "Hopefully my regret saves you money" — 1.0/5 > **Dan** | *15 July 2026* | Financial Services Software | Recommendation rating: 0.0/10 > > **Pros**: If the product worked the way, it was supposed to be a game changer for our business. If the product worked the way, the sales people promised it would it would be a game changer for our business. The only thing that worked well was the single source sign on. I legitimately cannot think of a single thing that is a pro about this company. > > **Cons**: Everything that was promised in our sales pitch was a lie. The basics of CRM‘s don’t work with them. For instance… Inbound calls don’t actually come through. Notifications are constantly an issue. The phone never rings correctly. They will tell you to take 72 hours to get approved for ATP but they took us almost a month. They turn on features without permission, causing massive issues. They turn off features without letting us know so we just end up struggling. The customer service is absolutely atrocious. They have an AI system that they say it works 24 hours a day but if it gives you that information, doesn’t really matter how it works. Getting a response back from anybody at customer service takes a minimum of 24 hours and they typically ignore 2/3 of the issues > > We feel we were lied to and misled from the get go. We had issues with other CRM’s because we didn’t know the right questions. We explained our scenario to the chief revenue officer and the VP of sales very adamantly assured us this would not be the case with them. Unfortunately, we learned to ask the right questions in our previous CRM and I miss when we have a very expensive lesson on making sure we get the answers as part of a contract They have overcharged my credit card over a dozen times, claiming some sort of random mistake every time. My overall experience was almost enough to put us out of business. For now, scrambling again for a replacement because shape CRM will tell you whatever you wanna hear to get you to sign a contract ----- ### "A Truly All-In-One AI CRM That Delivers" — 5.0/5 > **Alex** | *16 January 2026* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: Shape brings an incredible amount of features together in one system, and everything works in perfect harmony. The automations, AI tools, lead management, and communication features all feel seamlessly connected. It’s rare to find a platform this powerful that’s still easy to use. > > **Cons**: There hasn’t been any major downside for me. The system is stable, the features work exactly as described, and support has been responsive. The only ‘con’ I can even think of is that I didn’t adopt Shape earlier. Switching sooner would have saved me a lot of time and headaches > > My experience with Shape has been excellent. The depth of features combined with how smoothly everything works together really sets it apart. Automations, communication, and lead management feel fully integrated rather than patched together. I haven’t encountered any real downsides so far, and the platform has already made a noticeable impact on productivity. ----- ### "Shape is the best Mortgage CRM I've used\!\!\!\!" — 5.0/5 > **Remy** | *8 August 2026* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Shape is how much easier it makes my day-to-day workflow. The AI agents and automation are probably my favorite features because they help me stay organized, keep up with follow-ups, and save a ton of time on repetitive tasks. I’m able to focus more of my time and energy on actually talking to clients and increasing my production instead of getting caught up in administrative work. Overall, Shape has been a huge help with staying productive and managing my pipeline more efficiently. > > **Cons**: There honestly isn’t much I dislike about Shape. If I had to choose one thing, I would say there can be a bit of a learning curve in the beginning because there are so many different features and tools available. Once you get familiar with everything and learn how to use the features that work best for your workflow, though, it becomes extremely helpful and easy to incorporate into your day-to-day routine. > > My overall experience with Shape has been great\! It keeps me organized, saves me time, and the AI agents have been a huge help with my daily production and staying on top of my clients. ----- ### "Amazing customer support" — 5.0/5 > **Verified Reviewer** | *31 December 2018* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: I worked with the executive to build a custom system and I love it. It’s working out extremely well. > > **Cons**: I don’t have any complains. > > Our executive was very detailed and got exactly what I needed. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/173673/setshape?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/173673/setshape) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data