--- description: Get detailed information about RingCentral Engage Digital usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCentral Engage Digital Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [RingCentral Engage Digital](/software/173380/dimelo-digital-platform) # RingCentral Engage Digital Canonical: https://www.capterra.co.il/software/173380/dimelo-digital-platform Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/173380/dimelo-digital-platform?page=2) > RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCentral Engage Digital? Industries: Telecom, Bank, Insurance, Energy, Transport, Retail... Regions: Europe, Asia, Africa, Middle East ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing Details**: Contact RingCentral for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Canada, Germany, Japan, United Kingdom, United States ## Features - AI Copilot - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Responses - CRM Software - Chat/Messaging - Chatbot Software - Communication Management - Complaint Monitoring - Content Management System (CMS) Software - Customer Database - Customer History - Customer Segmentation - Customer Support Software - Customizable Branding - Customizable Forms - Dashboard Software - Email Management Software - Feedback Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Natural Language Processing - Negative Feedback Management - Personalization and Behavioral Targeting Software - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis Software - Third-Party Integrations - Workflow Management Software ## Integrations (21 total) - Avaya Experience Platform - Bazaarvoice - Customer Communities - Dynamics 365 Business Central - Freshservice - Google Analytics 360 - Inbenta - Instagram - JIRA Service Management - Khoros Care - Khoros Communities - Meta for Business - Oracle B2C Service - Oracle CRM On Demand - Pipefy ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) ## Alternatives 1. [Viber](https://www.capterra.co.il/software/180348/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.capterra.co.il/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24046 reviews) 5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Ease of use and top tier service" — 5.0/5 > **Andrew** | *23 March 2026* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: Ease of use. Connection quality. Ease of mobile and desktop seamless use. RC has many tutorials and resources to help keep you up to speed > > **Cons**: Could be more features if you are coming from a more advanced platform but overall RC is top notch and I believe the far superior product > > It was the best option we had for a long time. When we finally switched to vonage and zoom our CSI dropped tremendously. ----- ### "Time Saver and great for Memo Keeping" — 5.0/5 > **Kendall** | *13 January 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time\! > > **Cons**: I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes" > > Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk. ----- ### "RingCentral is great for Telehealth\!" — 5.0/5 > **Verified Reviewer** | *28 March 2023* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: It allows patients to contact you via phone call or text but uses a different number than your personal number > > **Cons**: Notifications sometimes get lost so I don't see a text for a while. > > Overall my experience has been great ----- ### "RingCentral Engage Digital" — 3.0/5 > **Jon Jon** | *10 May 2022* | Construction Software | Recommendation rating: 8.0/10 > > **Pros**: good software for the people who is in this industry > > **Cons**: user interface sometimes lagging during opening og the App > > good software for the people who is in this industry ----- ### "I can Send Fax \!" — 5.0/5 > **Verified Reviewer** | *25 February 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application. > > **Cons**: IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too. > > Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/173380/dimelo-digital-platform?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/173380/dimelo-digital-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data