OpenTable

Best app for restaurants reservations

Pros:

It's easy to search and schedule reservations, the platform works very fast.

Cons:

There are some features that are not than intuitive in the navigation like canceling a reservation.

Good reservation software but not pricing friendly

Comments: The software serves its purpose adequately, allowing customers to easily spot my restaurant's name on the list. It doesn't bring much joy or disappointment, but it is primarily intended for marketing purposes. The overall experience is moderate, with no significant highs or lows.

Pros:

The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing.

Cons:

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

Arrogant Company

Comments: It was awful, too expensive, had no training, and did not support our restaurant. They only support false accusations and don't care about our restaurant's success.

Pros:

It's well known. But there were NO pros for my company. They drained us monthly with their expensive plan and added little to no value in growing our company.

Cons:

Far too expensive, customer service was deplorable, and their arrogance was overwhelming. We are a small business and could not afford their services any longer. Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant. It was a personal opinion of how we accepted his criticism. With partnership like Open Table who needs enemies, if you have any other choice run from open table and utilize Tock.

Sisserou's Restaurant

Pros:

The POS integration and that it is widely used by patrons as a go to reservation source.

Cons:

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Good but $$$$!

Pros:

Customer service is always spot on and helpful.

Cons:

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

Helpful and convenient

Comments: Great! It is a very helpful app. I order take out a lot and use this app for orders and viewing restaurants etc.

Pros:

The convenience of it definitely. I love that you can view the restaurant menu’s, make reservations and even see customer reviews.

Cons:

It would crash on my phone every now and again, typically when I’m out of internet range.

Wouldn't use it if I didn't have to

Pros:

Some elements of the platform are intuitive and easy to use. Pacing controls work pretty well, but I don't like much else.

Cons:

I spent years avoiding using OpenTable because I take issue with their pricing structure. In 2022 our brand mandated its use, so we made the switch. There are a handful of useful features but I have largely been unimpressed with it. I dislike that each device you use it on has different functionality -- I feel we should largely be able to do the same things on the mobile app that we can on an ipad or a PC. It makes things more cumbersome than they should be. I still take issue with their pricing structure as we operated our business for nearly 20 years using platforms that do not have a per-cover charge. And for the price we should have more robust messaging (SMS), better automated confirmation processes, and we should be able to take a credit card guarantee via our local website booking widget without having to pay the per-cover price (this is an issue with their API and I have not been given any timeline of a fix). Overall I'm largely unimpressed, just as I always expected to be.

Its the main star - but I wouldn't go all in

Comments: Easy to use and to customize. I like the mobile app on the client side. Cover flow helps with booking management. Guest data is not as robust as other platforms. Its worth using in conjunction with platform of choice so as to capture all guests

Pros:

Most widely used platform makes it very powerful. Easy to use booking widget and making campaigns.

Cons:

Very expensive if you can't route guests to book direct with your booking widget. Customer service has really gone downhill in the last few years.

Happy User

Pros:

I love being able to have the flexibility to ensure that I have a reservation at the place I want to eat at without waiting.

Cons:

I'm not sure all restaurants keep their times up to date, nor sometimes they hold times back.

OpenTable Ease of Use

Comments: OpenTable provides the service as advertised. The experience of setting up the reservation is simple.

Pros:

Ease of making reservations and including others.

Cons:

I don't have any complaints about OpenTable, I believe it works well.

OpenTable did more harm than good

Comments: It was terrible. Our issues were never reserved which created massive problems for us

Pros:

It offered a reservation system that we wanted to use to manage seating.

Cons:

It was never accurate. Our times didn’t correlate to the actual reservation times. Customers reservations were not populating on our side. It was a disaster and I would like to get the money wasted back

Useing Opentable since it started or almost

Comments: I’m on both side, supplying Opentable to our customers and using it for my own reservations. It is an excellent product.

Pros:

Change in habits, from using paper and pencils to technology. Better organization.

Cons:

After 20 years using it.. I think that the license is really high.

Great Reservation Management Software

Pros:

Marketing options, large customer reach, customer support

Cons:

Mobile/iPad version of apps vs. webpage are missing some features and you will need to go onto a laptop or desktop to utilize.

Brian’s Review

Comments: Overall I’m happy with the product and would recommend it to anyone.

Pros:

The convenience of the app. It really makes it easy to reserve a table at the best restaurants.

Cons:

I don’t care for the up selling it kind of bugs me when I don’t need to use them for anything.

OpenTable is a user friendly application that helps make booking easy.

Comments: Overall I've had a pretty good experience using OpenTable, no big issues as i've never been double booked which is my biggest fear.

Pros:

I personally like the ease of use that OpenTable gives to users. For people who are usually on the go this is something that anyone can get their hands on.

Cons:

No much that I don't like about OpenTable. Only thing that would be interesting is showcasing their other features.

Go to reservation app

Comments: Love it, helps me keep track of business and personal reservations and it’s makes scheduling easier on me

Pros:

Great and convenient for scheduling reservations, it prevents you from having to speak with staff at an establishment. You can leave notes regarding your reservations and it has the option to place the event on your calendar

Cons:

Maybe they could add a check in feature once you arrive at the location to notify the establishment that you are there. But overall the product is great

Easy to use

Pros:

It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas.

Cons:

It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable

Make Your Reservations Now

Pros:

I love the ease of making reservations. You can book in advance or find reservations same day depending on availability. It is easy to use and I love to utilize it for busy restaurants.

Cons:

Not every restaurant is a member so sometimes there will be a place that does not utilize OpenTable and you have to make a reservation elsewhere.

Love this

Comments: User-friendly, offers excellent marketing choices, and has strong support. The assistance we've received has been outstanding, both in terms of operations and from our representative.

Pros:

This website/app is the top choice for making reservations. It offers a smooth experience and makes it very easy to explore your options for destinations.

Cons:

I had no problem what so ever with the app.

Great app that makes reservations easier!

Comments: Makes reservations and life easier when it comes to planning.

Pros:

I love the ability to see what restaurants have availability on what works for my schedule. It's easier to coordinate with others for seating time because I can just screenshot the options to my party and we can decide instead of calling. I also love the email confirmation and ability to put it in my Google calendar.

Cons:

I haven't had any associated negative issues with the app

Opentable is amazing!!

Pros:

I like that I can just get onto my phone and make a reservation super easily. I’ve never had an issue.

Cons:

Like I mentioned before, I’ve never had any issues with this software. It’s super helpful

Awesome app!

Comments: I have been using open table for a few years now! Ease of access when it comes to a fancy date nite!

Pros:

I liked that I was able to book a table instead of driving and finding out there was a long wait!

Cons:

The only downside, is that it’s not availiable in every town, or for every place to eat!

Open Table is Easy to Use

Comments: My overall experience has been 10/10- would highly recommend OpenTable to others.

Pros:

I like that you can pick the times that are available and they also give you the next available date. If you can not book the one you want- they have suggestions for alternate restaurants.

Cons:

There was nothing I didn't like about it- it truly has made booking reservations at restaurants way easier, and all in the same location (rather than going to reach restaurants website).

Everyone should use this.

Comments: Overall, OpenTable is my go-to for making reservations, even if I am already on google looking up locations, I will open the Open Table app on my phone to make the reservation.

Pros:

I feel like a sense of control. You can lookup restaurants in any desired area and scroll through to find out where you're going to eat. Once you find a place you can easily make a reservation straight from the app and invite others. Great for when dealing with indecisive people.

Cons:

I don't like that restaurants can charge you for cancelling, but OpenTable does inform you beforehand and it is the restaurant that is imposing the charge not OpenTable. Also, some places OpenTable only has a contact number for, but that usually only happens when it is a small ma and pa shop.

I love the ease of making reservations and know I can depend on OpenTable for accuracy.

Comments: The main problem solved is time. No one wants to use a phone to make a call more than they have to, and they certainly don't like to have to wait. OpenTable helps with making reservations quickly and effortlessly.

Pros:

OpenTable is very easy to use. While I'm a little computer savvy, I've no patience for sites that are glitchy or too complicated. I'm able to make my reservations easily, choosing the time and the number of people and can also, when necessary, make special requests. I make a lot of the reservations for family, friends and colleagues and because I know I can count on OpenTable, they know they can count on me. And best of all, it's quick; no more waiting on hold, no conversation over the loud noises of the restaurant. I also love the text / email reminders. This is a big help with a busy schedule; it's one less thing to keep track of.

Cons:

I honestly can't think of anything that can be improved. Everything has worked smoothly thus far.