--- description: Get detailed information about Swell usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.co.il/software/172802/swell Page: 1 / 16\ Next: [Next page](https://www.capterra.co.il/software/172802/swell?page=2) > Swell is the AI patient experience platform for multi-location healthcare organizations. Reviews, feedback and NPS in one place. > > Verdict: Rated **4.6/5** by 357 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Swell? Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 357 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Swell CX - **Location**: Cottonwood Heights, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Swell for volume pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - 2-Way Messaging - Automated Responses - Campaign Management Software - Campaign Planning - Campaign Scheduling - Complaint Monitoring - Contact Management Software - Customer Experience Management - Customer Segmentation - Customizable Templates - Dashboard Software - Data Visualization Software - Engagement Tracking - Feedback Management - Mass Texting - Message Personalization - Mobile Coupons - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Process/Workflow Automation - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SMS Messaging - Scheduled Messaging - Sentiment Analysis - Social Media Integration - Social Sharing - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (80 total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) - [Reputation Management Software](https://www.capterra.co.il/directory/30750/reputation-management/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) - [Feedback and Reviews Management Software](https://www.capterra.co.il/directory/31024/review-management/software) - [Patient Engagement Software](https://www.capterra.co.il/directory/31085/patient-engagement/software) ## Alternatives 1. [Trustpilot](https://www.capterra.co.il/software/169618/trustpilot) — 4.5/5 (1204 reviews) 2. [TrueReview](https://www.capterra.co.il/software/210085/truereview) — 5.0/5 (152 reviews) 3. [Birdeye](https://www.capterra.co.il/software/152997/birdeye) — 4.7/5 (704 reviews) 4. [Yotpo](https://www.capterra.co.il/software/144389/yotpo) — 4.5/5 (376 reviews) 5. [GiveMe5.ai](https://www.capterra.co.il/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) ## Reviews ### "Swell with pride using Swell\! They're as good as their name\!" — 5.0/5 > **Shannon** | *9 August 2024* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value. > > **Cons**: I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet\! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there. > > Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot\! ----- ### "Swell is the best\!" — 5.0/5 > **Brian** | *18 November 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very easy to set up and get on board with them. > > **Cons**: I really don't have any cons... from set up to 4 months into the program we have not had one disappointment\! > > Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months that we have been with Swell is amazing\! ----- ### "Getting Reviews Has Never Been Easier\!" — 5.0/5 > **Jennifer** | *10 June 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy of use\! The dashboard is super simple, their support is great, and it's super simple for our patients. > > **Cons**: Really there's nothing not to like : ) Highly recommended. > > Excellent\! From implementation to support. No complaints. ----- ### "Practice Director" — 5.0/5 > **Cher** | *9 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall. > > **Cons**: Limited customization options in certain areas, which can make it a bit harder to tailor messaging exactly how we’d like, but overall it still works very well for our needs. > > Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and improving our online presence. ----- ### "MOST EFFICIENT COMMUNICATIONS" — 5.0/5 > **Tracy** | *15 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We love the ease of use for efficiently communicating with our clientele where they are - which is digital\! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow\! > > **Cons**: That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly. > > Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders. ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.co.il/software/172802/swell?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/172802/swell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data