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What Is Jackrabbit Swim?

Jackrabbit Swim School Software will help your Swim School save money, increase student registrations, grow profits, & improve customer communication & retention. Save time with the top features: online registration & payments, recurring billing, QuickBooks integration, skills tracking, point of sale, staff portal with time clock & mobile attendance, and email/texting. Free unlimited phone, email, & chat support, & Jumpstart Coach. 5000+ customers. 30 day free trial.

Who Uses Jackrabbit Swim?

Online Swim School Management Software for any size Swimming School.

Jackrabbit Swim Software - 1
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Jackrabbit Swim Software - 5

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Reviews of Jackrabbit Swim

Average score

Overall
4.5
Ease of Use
4.1
Customer Service
4.6
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
58%
4
34%
3
8%
2
0%
Kimberly
Kimberly
Aquatic Operations Manager in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Great software that saves time and Nice people to help anytime needed

5.0 7 years ago

Comments: More time to focus on everything else and less time having to do admin work.

Pros:

You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

Cons:

I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

Joel
Program Director in US
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Powerful System with Powerful Support

4.0 2 months ago New

Comments: Clunky at first, however slowly but surely I'm learning great ways to make my work more efficient.

Pros:

The features and updates seem to be a direct result of user feedback. The constant trainings and webinars are amazing and truly over-the-top customer service. The community is great and Jackrabbit does a great job of using community as a resource.

Cons:

It's a lot for someone new to learn and with multiple ways of doing things, it can be a little overwhelming - BUT the support Jackrabbit gives more than compensates for this.

Kyle
Owner in US
Sports, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Jackrabbit Swim Review

3.0 2 months ago

Comments: It does the job and I use it because I’m required to by my corporate office. Otherwise I would at least explore other options.

Pros:

It does all of the basic functions needed to run my swim program.

Cons:

The system is difficult to navigate, requires too many clicks to accomplish a task - for example, just to vie the calendar at a particular location it requires multiple steps to access the calendar, change criteria, click the location, click enter before the location calendar comes up. The overall UI is slow and cumbersome. The email system produces low quality emails and it’s too difficult to add an attachment.

James
Owner in US
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Jackrabbit software pros and cons

5.0 2 months ago

Comments: Not quite sure about the new dashboard yet as I have only been using the classic dashboard for the past four years.
I will now have to learn something new during my downtime.

Pros:

The program does much more than I can even use. I have found it very easy to get in touch with help if necessary. I also like the payment portal, which is handled by your recommendations.

Cons:

One of the things I dislike is the fact they have a price that changes as more students enter your school. We are a small school, which is only opened five months per year. Even though students may come in in May and not leave until August or September, they may come back to do a lesson or two in October November before we close. If I have to put the family into the lead file, I no longer have access to use their credit card for payment. The numbers should potentially double before the price goes up.

Tarrik
Executive Director in US
Sports, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Jackrabbit Swim Review

5.0 2 months ago New

Pros:

Responsiveness of support staff is extremely quick. Whenever we have an issue and we reach out to support, we get an immediate response.

Cons:

Support does not work with swim team management. The California Law chip reader is also not applicable. Apply pay would be nice to use. Additionally, some features, such as the new calendar, are implemented too early before completion.

Shyanne
Manager in US
Sports, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Over all love it

5.0 2 months ago New

Comments: Overall, I have trained over 100 employees company wide to use the system. Wants they learn to use it, they love it just as much as I do.

Pros:

The ability to create classes months out and the easy way to copy the classes.

Cons:

The new calendar, the original calendar is much easier to read and build classes in.

Brooke
CEO in US
Sports, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Jack rabbit is amazing

5.0 2 months ago New

Comments: So far this is the best software that I have come across while running my swim school. It has defiantly increase the number of students that we are able to take.

Pros:

I like how many different things I can keep track of.

Cons:

I wish it was easier to do private lessons with this software.

Anna
Deck Ambassador in US
Sports, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Porduct

4.0 2 months ago New

Comments: Never had any issues with the program, very straightforward and design for new users.

Pros:

Very well organized and easy to use interface.

Cons:

Some pages are outdated (aesthetics) and can be overwhelming.

Jacob
Franchise Owner in US
Sports, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

JackRabbit has been a useful and necessary tool for our business.

4.0 2 months ago New

Comments: Great overall. My experience improves as I learn more about it.

Pros:

Overall I think the data model has a lot of thought put into and the searchable help database is very useful.

Cons:

The interface can be confusing and overwhelming at times.

David
Owner in US
Education Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A learning curve, but once you get going its pretty easy

4.0 2 months ago New

Comments: As a novice there was a learning curve, but It does what I need it to do and once you use it for a week or so it becomes pretty simple.

Pros:

I like the weekly calender, gives a great snapshot of the schedule for a week

Cons:

Opening mutliple windows, need an app for sure

Sierra
Administrative Manager in US
Facilities Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Administrative Manager

5.0 11 months ago

Pros:

I like how easy Jackrabbit is to nativagate ! Classes are easy to input . Billing is a breeze and does not take up a lot of time .

Cons:

Text messaging does not work majority of the time .

Stephanie
Aquatics Director in US
Recreational Facilities & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Aquatic School Review

4.0 2 years ago

Pros:

Joackrabbit can do most things if you can figure out how. If you can't figure it out, their customer service is excellent to help and they take feedback to build out new features.

Cons:

We are excited for the check-in feature to be added for parents and for when we can choose which classes automatically get makeups and which class types do not so that we are able to use the function to let parents submit their own absences.

Keri
CEO in US
Recreational Facilities & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Game Changing Software for our business

5.0 2 years ago

Comments: We love JackRabbit. They have great customer service, they are continually rolling out improvements and have really helped make our business easier to run!

Pros:

I love the ease of use for parents and staff alike. It puts most of the functionality of our business in one place.

Cons:

The only downside we have seen so far is not having open API which makes us have to do a handful of things manually instead of being automated. It still adds a ton of value, this is just a direction we hope they head in the future.

Tammy
CEO Visionary in US
Recreational Facilities & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Jackrabbit

4.0 11 months ago

Comments: It has been a better system then what we had before, and we have figured out our work arounds for the type of swimmers that we are teaching.

Pros:

JR is easy to setup and use. Allows us as a company to provide schedules to our coaches and track attendance of our swimmers. We are able to build out schedules relatively easy and pull reports.

Cons:

The invoicing system is not flexible and does not allow us to provide third party vendors with the information that is needed, relying on a secondary billing system which can create errors. When pulling billing reports it does not allow us to pull future reports for swimmers that are enrolled at beginning of a new month.

Kara
Aquatics Experience Manager in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

10 out of 10, I highly recommend!

5.0 2 months ago

Comments: My overall experience is excellent! I would recommend to everyone, it is a great tool!

Pros:

It is very user friendly! I love the reports I can run to track my program and its growth and opportunities for improvement.

Cons:

The number of emails I receive in my inbox. Specifically when I send emails to my parents.

Emily
Aquatic director in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I love jackrabbit

5.0 2 months ago

Comments: It’s been great! I am really happy with it

Pros:

The support center that is always available. The ease of use when it comes to batch editing and posting and processing payments.

Cons:

Not having multiple registration forms so I can’t do lessons or camp with the same form

Adina
Swim Instructor in US
Religious Institutions, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Splash Splash Chicago Review

4.0 2 months ago

Comments: Mostly good. I like the scheduleing however I wish I could see my weekly schedule more easily. I still use a spreadsheet in addition to Jackrabbit so I can see my students names laid out more clearly.

Pros:

I like its organization. However a small swim school, trying to schedule private classes and make up classes I have to get creative on how to schedule those using the system sometimes. I do a lot of "dropping of classes"

Cons:

its more geared toward larger businesses. Also, I wish there was a way I could also account for cash flow not just CC processing.

Bri
Aquatics Manager in US
Sports, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Jackrabbit Swim

5.0 2 months ago

Comments: Jackrabbit Swim makes pool planning and scheduling much easier. The layout is clear and helps us run our lessons smoother.

Pros:

I love the layout of jackrabbit swim. It is very easy to use once you learn how to access everything.

Cons:

It can be difficult to have students do makeups in time slots that aren’t scheduled.

Kayla
Customer Service in US
Sports, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product!

4.0 2 months ago

Comments: Nothing bad to say about the product, very user friendly!

Pros:

Simple and easy to use. Easily able to run reports!

Cons:

The calendar view was a little confusing at first but you do eventually get the hang of it.

Cameron
Deck Ambassador in US
Sports, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Jackrabbit: Useful but not User Frindly

3.0 2 months ago

Pros:

It tracks student performance and attendance.

Cons:

It was not user friendly to use. It was hard for me to get used to trying to move kids up or change classes.

Tim
Director in UK
Sports, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Jack Rabbit "king of the class software"

5.0 2 years ago

Comments: Overjoyed

Pros:

Customer support is just unbelievable.. Reporting is incomparable.

Cons:

slightly complex to navigate and find areas within the platform, but support is never far away.

Leah
Lead Swim Lesson Coordinator in US
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Overall good product

4.0 4 years ago

Comments: Overall good product and easy to use. Would recommend to others, but would also love to work with Jackrabbit to be able to customize a bit further.

Pros:

It is user friendly and I appreciate the video tutorials in the help section. Much better than having to email someone and wait for a response, so they are thorough and cover almost every single topic you could be looking for. Parents have found the Parent/Portal easy to use as well.

Cons:

There is some information I need to order to run each session that is not collected so I have to email participants to collect that necessary data (such as parent/guardian DOB is needed to enter them as members of the facility). Also I wish when pulling transactions to process payments, it would pull those that have paid already as well (and label them as paid) so I don't think I have missing payments. When transfer participants between sessions, the data does not always track automatically either (I have to shuffle participants a decent amount because they registered for the wrong class or need to combine classes) and when I go to process payments, typically the missing transactions belong to those that were transferred from one class to another. Leaving me to track them down individually to process payment.

Anna
Owner in UK
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Versatile software for any swim school

4.0 4 years ago

Comments: The software saves me so much time and it's super easy for parents to use.

Pros:

The ease of parents being able to book on and pay and see their child's progress. Copying classes each term in bulk and automatically booking swimmers on. Saves so much time.

Cons:

Can be difficult to find what you're looking for.

Karen
Director of Swim school in US
Recreational Facilities & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Jackrabbit

5.0 2 years ago

Comments: Its been great. My coach. [SENSITIVE CONTENT], was amazing. I learned the system in about 3 weeks. Very user friendly and the reports are amazing.

Pros:

It was very user friendly. I was able to navigate through the system with little help at all but I do enjoy the help videos if I ever need to figure something out. The coach, [SENSITIVE CONTENT], that was provided to me was absolutely the best trainer I had worked with.

Cons:

Sometimes registration will allow people to sign up for classes but not pay at that time.

Nathan
Swim instructor in US
Professional Training & Coaching, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Jackrabbit Swim benefits and ease of use.

5.0 2 years ago

Comments: It is exceptionally easy to clock in, manage my personal schedule, keep track of my students progress and notate when necessary.

Pros:

The simplicity of the program grants the user the capability to examine all necessary info to determine student success and setbacks.

Cons:

The calendar platforms could be laid out differently. This way, it contains more pertinent information.