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What Is Userback?

Introducing Userback, the leading user research platform for small teams looking to understand users and build better products.

With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features.

Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn.

Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X.

No code? No problem, start instantly with a code-free browser extension, perfect for internal QA and bug tracking.

Who Uses Userback?

Userback is the platform built for product managers and small teams. Those who move fast, want to scale and are looking to find their perfect product fit.

Userback Software - Trigger Surveys to users directly in-app to maximise relevancy and response rates. Extend survey reach with portable survey links for email, mobile amaximizend more.
Userback Software - Collect metadata-enriched visual feedback for faster and more accurate, QA, bug and issue tracking.
Userback Software - Watch it back to understand user behavior with full session replays. From the moment of login in, sessions are captured and stored. So you can understand the why, not just the what.
Userback Software - Track users and create segments that matter to you. From trial users, to churned customers, measure cohorts with precision and only serve feedback and surveys to those that matter to you.
Userback Software - Manage it all in one beautiful home for all your user insights. Reduce feedback management overhead by 70% and improve time to closure by 10X with standardized, centralized feedback and helpful integrations.

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Reviews of Userback

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
80%
4
18%
3
1%
Viktor
Viktor
CEO in Canada
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use, feedback and collaboration tool

5.0 3 years ago

Comments: 90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

Pros:

We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

Cons:

Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

Stewart
Web Designer in Australia
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Keeps getting better.

5.0 3 years ago

Comments: I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute.
I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'.
Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool!

Pros:

- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

Cons:

The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.

benjamin
Senior Developer in US
Design, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for desktop, poor on mobile

3.0 2 years ago

Comments: We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.

Pros:

The screen annotation and screen recording features.

Cons:

Github integration works one way. We need it to go back and forth.

Aisha
Aisha
Creative Director in US
Verified LinkedIn User
Graphic Design Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Rocky start beginning to smooth out...

4.0 3 years ago

Comments: Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.

Pros:

Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

Cons:

In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.

Verified Reviewer
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Clients love it

5.0 4 years ago

Pros:

A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

Cons:

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.