15 years helping Israeli businesses
choose better software

What Is Carestream Dental?

Carestream Dental is committed to providing the software, the technology, the data, the analytics and the expertise to connect practices, patients and partners like never before.
In this pursuit, we focus on providing the most intuitive practice management software, the latest in high-quality scanning technology, the smartest chairside systems, incredibly accurate imaging software and the data intelligence that helps continually refine patient outcomes.

Who Uses Carestream Dental?

Single and multi-location dental practices with both single and multiple doctor offices. Carestream Dental offers feature-rich software for general practice, orthodontics, and oral surgeons.

Carestream Dental Software - Find efficiencies you never thought possible with PracticeWorks.
Carestream Dental Software - Make your office more efficient, productive and successful with SoftDent practice management software.
Carestream Dental Software - From handling schedules more efficiently to tracking finances more accurately, OrthoTrac practice management software helps you manage all aspects of your orthodontic practice.
Carestream Dental Software - WinOMS seamlessly integrates systems and technology to help you deliver diagnostic excellence and positive patient outcomes.

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Reviews of Carestream Dental

Average score

Overall
2.9
Ease of Use
3.0
Customer Service
2.8
Features
2.9
Value for Money
2.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kevin
Kevin
Paraprofessional in US
Verified LinkedIn User
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

5.0 4 years ago

Comments: Very good- I learn something new with the software weekly.

Pros:

My side job is a dental assistant and we use soft dent. Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.

Cons:

Sometimes I feel as though it can be difficult to treatment plan a patient's dental work. For example, it can be confusing when the pending treatment gets mixed with past procedures that were already done. I wish there was an easy way to "clean up" old treatment plans and add "watches" to the charts.

Briana
Office Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

CS SoftDent Dental Software

4.0 3 years ago

Comments: Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one.

Pros:

I appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.

Cons:

The lack of included features makes CS SoftDent inferior to other dental software that I have experience with. In order to do simple customizations such as changing/customizing the medical history form, you have to pay additional fees and even then there are significant limitations. Recently our state required all medical prescribing offices to use electronic prescribing methods, in turn CS SoftDent decided to charge an exorbitant amount of money on top of our monthly fee for a service that is now required.

Bryan
Dentist in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Absolute Horrible Experience

1.0 8 years ago

Comments: I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent.

Pros:

Pretty marketing pictures

Cons:

Everything. It doesn't work Period!

Verified Reviewer
Verified LinkedIn User
Medical Devices, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Carestream IMAGING

4.0 last year

Comments: *Business problems to solve and numerous benefits to realize :- Minimal radiation exposure, this can help to solve the problem of inaccurate or inadequate imaging, leading to improved diagnosis and treatment planning.* Streamlined Workflow: the software solutions can streamline various aspects of the dental practice, such as patient scheduling, charting, billing, and management of electronic health records (EHRs). By automating these processes, you can reduce administrative burdens, enhance productivity, and improve overall efficiency.* Enhanced Patient Communication: The software enables effective communication and collaboration with your patients. You can educate them about treatment options, visually demonstrate oral health issues, and share treatment plans using interactive tools. This improves patient understanding, engagement, and satisfaction.*Practice Growth and Revenue Generation; the dental's solutions can enhance the patient experience, which can lead to increased patient retention and referrals. By optimizing workflow efficiency, you can accommodate more patients, potentially increasing your revenue. Moreover, advanced imaging and treatment planning capabilities can attract new patients seeking high-quality dental care.* Compliance and Data Security; the denntal's software solutions adhere to industry standards and regulations for data privacy and security. By utilizing their products, you can mitigate the risk of data breaches, ensure HIPAA compliance,

Pros:

*Offers a range of imaging solutions, including intraoral and extra oral imaging systems which provide high-quality digital images that aid in diagnosis and treatment planning. The ability to capture and visualize dental images efficiently is a crucial feature for dental professionals.*Provides software solutions designed to streamline and automate various administrative tasks in dental practices. These features typically include appointment scheduling, patient records management, billing and insurance management, and reporting capabilities. Practice management software helps enhance the overall efficiency and productivity of dental practices.* With 3D Imaging and CAD/CAM Integration, It Offers 3D imaging systems that allow for detailed visualization of dental structures and aid in implant planning, orthodontic treatment, and oral surgery. Integration with computer-aided design/computer-aided manufacturing (CAD/CAM) systems enables seamless transfer of data and enhances workflow efficiency.*The Mobile Applications developed enable dentists and dental professionals to access patient information, review images, and manage appointments on the go. Mobile apps provide convenience and flexibility in managing dental practices.*Advanced diagnostic tools incorporated into the imaging software. These tools may include features such as image enhancement, measurement capabilities, and image comparison, enabling dentists to make more accurate diagnoses and treatment decisions.

Cons:

*The aspects of software are intuitive and easy to navigate.

Carestream Dental Response

last year

Thank you so much for the positive review. We appreciate the honest feedback. -Sincerely Carestream Dental

Spencer
Orthodontist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

The worst software and company

1.0 4 years ago

Comments: I wholeheartedly agree with with every negative comment made about this company. I was getting by just fine using a practice management software that was a fraction of the cost of Orthotrac but I allowed myself to foolishly be sold on Orthotrac thinking because it was made by a large corporation that the product and customer service would be better, I was wrong on both accounts .Orthotrac cloud is nothing like what is advertised. You cannot simply just log on from any device anywhere as promised you actually have download program on every device you wish to long on with and even then you can only log on a certain number of dedicated devices and if you try to use a new device you risk functionality loss. Their goal in not living up to their claim of any device anywhere is to upsell its customers on buying additional usernames which depending on who you talk with varies from $45 to $90 for each username on top of the monthly exorbitant monthly fee and other additional addons for eservices.
Lastly,The customer service is the worst I have ever dealt with in any industry. NO ONE RETURNS YOUR CALLS so if you have any issue you are S.O.L.

Pros:

There is really nothing I like about the software. It isn't that easy to use and the support is terrible

Cons:

The imaging and practice management software aren't that functional and is integrated poorly.