--- description: Get detailed information about SumUp usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SumUp Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [SumUp](/software/170673/sumup-air) # SumUp Canonical: https://www.capterra.co.il/software/170673/sumup-air Page: 1 / 60\ Next: [Next page](https://www.capterra.co.il/software/170673/sumup-air?page=2) > SumUp provides payment processing, card acceptance, and POS systems to help small businesses manage finances effectively. > > Verdict: Rated **4.5/5** by 1470 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SumUp? SumUp is used by coffee shops, tea houses, dessert and bakery establishments, fast casual restaurants, boutiques, barbershops, salons, and retail stores. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1470 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SumUp - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: IN PERSON- 2.6% + 10¢ per transaction + $69 for the SumUp EMV Reader ONLINE \& MANUALLY ENTERED- 3.5% + 15¢ SUMUP INVOICING- 2.9% + 15¢ - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - ACH Payment Processing - Accounting Integration - Barcode/Ticket Scanning - Billing & Invoicing - CRM Software - Campaign Management Software - Contactless NFC - Credit Card Processing - Customer Accounts - Customer Activity Tracking - Customizable Invoices - Customizable Templates - Dashboard Software - Debit/Credit Card Processing - Discount Management - Electronic Payments - Electronic Signature - Employee Management - Engagement Tracking - Feedback Management - In-Person Payments - Inventory Management Software - Invoice Processing - Loyalty Cards - Loyalty Program - Membership Management Software - Mobile Access - Mobile Card Reader - Mobile Payments - Multi-Channel Data Collection - Multiple Payment Options - Payment Fraud Prevention - Payment Gateway Integration - Payment Processing Software - Point of Sale (POS) - Promotions Management - Receipt Management - Recurring/Subscription Billing - Reminders - Reporting & Statistics - Reporting/Analytics - Returns Management - Rewards Management - Social Promotion - Tax Calculation - Third-Party Integrations - Transaction Monitoring ## Integrations (21 total) - Deliveroo - FreeAgent - Mailchimp - Marketman - Nory - Opsyte - Otter - Pepper - Planday - QuickBooks Online - ResDiary - RotaCloud - Shopify - Tenzo - TiPJAR ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Payment Processing Software](https://www.capterra.co.il/directory/30232/payment-processing/software) ## Related Categories - [Payment Processing Software](https://www.capterra.co.il/directory/30232/payment-processing/software) - [Mobile Credit Card Processing Software](https://www.capterra.co.il/directory/31089/mobile-credit-card-processing/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) - [Point of Sale Software](https://www.capterra.co.il/directory/20052/point-of-sale/software) - [Customer Loyalty Software](https://www.capterra.co.il/directory/10031/customer-loyalty/software) ## Alternatives 1. [PayPal](https://www.capterra.co.il/software/179251/paypal) — 4.6/5 (26301 reviews) 2. [Venmo](https://www.capterra.co.il/software/182159/venmo-) — 4.7/5 (9271 reviews) 3. [Stripe](https://www.capterra.co.il/software/123889/stripe) — 4.6/5 (3309 reviews) 4. [Square Payments](https://www.capterra.co.il/software/170278/square-payments-processing) — 4.7/5 (2672 reviews) 5. [Square Point of Sale](https://www.capterra.co.il/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews) ## Reviews ### "Great first card payment service for sole traders" — 5.0/5 > **Shaun** | *20 September 2025* | Computer Hardware | Recommendation rating: 9.0/10 > > **Pros**: It was really easy to get started with Sumup, the first card reader I bought was the Sumup air, the battery lasts ages , as a first time card payment user it was asimple process > > **Cons**: The Air had a really long battery life, by that i mean it would last at least a whole day. I now have the Solo, it's nice but the battery just lasts an hour or two so I wouldn't really take it with me for taking payments away from my workshop, I take the Air for that ----- ### "Great tool for startups, fair pricing, easy to operate using mobile phone" — 5.0/5 > **Anna** | *27 August 2025* | Design | Recommendation rating: 9.0/10 > > **Pros**: I think it’s a great tool, however when I was choosing one for me, it didn’t have option to not have any payment terminal. Now it has and I think it’s great tool, especially when most of the transaction you’re doing is using your mobile phone. Its simplicity and intuitiveness is a strong plus. > > **Cons**: I wasn’t sure if it had enough options for when my business will grow but for the beginning I think it’s great. I couldn’t find any form of integration with Klarna or Clearpay unfortunately. > > Overall simple and intuitive, saves a lot of time because it works super well on mobile phones. Mamy functions available so overall great tool for small business or business that needs to accept simple payments or bookings. ----- ### "Used to be good...avoid now\!" — 2.0/5 > **Karen** | *23 July 2025* | Professional Training & Coaching | Recommendation rating: 0.0/10 > > **Pros**: Inexpensive, has a useful app to where you don't often need the card reader. You can use it on the go as long as you have phone signal. > > **Cons**: Literally the worst customer service I've ever dealt with. You have to argue with an AI to get to a human, and then the simplest of questions that could be soryed in a 5 minute phone call can take hours in the chat. And while there is a customer service phone number, its almost impossible to get through. > > I have been a customer of sumup for 10 years. In general, I was pretty happy with it. It was good value for money, with lots of good useful features. On the rare occasions there were issues, there were support numbers you could call, with knowledgeable people on the other end of the line. Not so anymore. Several times this year I have had machine and app issues to where I couldn't take payments via card. You can no longer call for help. You have to go to the AI chat first. It's okay for basic questions that are already answered in the faqs. But if you have an actual problem, which is the only reason I'd be there, expect taking 20 to 30 minutes to get the AI to recognise you need to speak to a human. Once you get to the human, wich takes anywhere from 5 to 30 minutes, expect it to take anywhere from 2 to 20 minutes per response. Generally the people know very little, and are reading from a prepared script. Often the people don't understand the problem, and give information that has nothing at all to do with the issue. If you are really lucky, what would be solved in a 5 minute phone call MIGHT be solved after several hours in the chat. If you can't get it solved there, you may have to wait several days for an email from their "technicians", who often also do not understand the issues. Which you then have to go back to via email to explain the problem until they understand it. There IS a phone number for customer support. Don't bother with it unless you want your head to explode. A useless AI answers, that can't understand spoken language very well. It then sends you a link to the chat with the people who already weren't able to help you. Then it hangs up on you. If you keep calling back, you MIGHT get lucky and eventually get through to the humans. It Generally takes 4 to 5 calls to get through. The two times I've lost my temper at the AI because it asked me to "explain in your own words what the problem is" then says it doesn't understand, and I cursed at it, I got someone to actually answer. One person was very good and very helpful and understanding. The other person knew nothing, didn't care, and was utterly useless. The last of customer support not only has cost me several thousand in lost transactions, but has caused me migraines and many hours of frustration and lack of productivity while trying to work and deal with the very slow chat or trying to get through on the phone. This has gone from being a good company with good customer service, to literally the worst customer service I've ever seen, with the exception of a company that had NO customer service. It is no longer value for money. ----- ### "A great program to use" — 5.0/5 > **Perla** | *17 February 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The thing i like the most is how easy it is to use and fees > > **Cons**: I did have a problem getting my card reader connected to a tablet but the customer service walked me through it > > It has been a very good experience. Cheap options to buy equipment and also easy to contact ----- ### "No Complaints, an effective product and service." — 5.0/5 > **Katie** | *11 November 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: It's simple to set up, simple to use, and the fees are very fair. > > **Cons**: Initially when first using the product, it was challenging to set up phones with the card reader, but later updates have made this much simpler. > > I've used SumUp in multiple businesses and often as a consumer. As a product and service, it's very fairly priced and makes card payment accessible to every business. I have no negatives, it is quick and easy to set up and tracking data and making notes on payments is simple. ----- Page: 1 / 60\ Next: [Next page](https://www.capterra.co.il/software/170673/sumup-air?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/170673/sumup-air) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data