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What Is IT Glue?

IT Glue is the gold standard for MSP documentation. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Each piece of documentation can be linked to the others, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple applications. IT Glue is backed by enterprise-grade security and SOC 2, Type II compliance.

Who Uses IT Glue?

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

IT Glue Software - Track any asset
IT Glue Software - Full transparency
IT Glue Software - Completion dashboard
IT Glue Software - Password Vault
IT Glue Software - Workflows

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Search/Filter

Reviews of IT Glue

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
30%
3
3%
Chris
Chris
President in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ITGlue

5.0 10 months ago

Comments: Very good has added efficiency to our business.

Pros:

Integration and automation of our documentation and platforms we use.

Cons:

Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications.

Brian
Systems Administrator in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Consolidating systems into one with IT Glue

5.0 last month New

Comments: Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.

Pros:

The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.

Cons:

Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds. There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder.

Joel
Joel
Founder in Canada
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Overall disappointed

3.0 4 years ago

Comments: It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product.

Pros:

The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors.

Cons:

The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible.

Iana Crystyn
Product Expert and Knowledge Base Specialist in Philippines
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

ITGlue: Multifunctional and Very Easy to Use

4.0 4 months ago

Pros:

ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.

Cons:

The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.

Rick
NOC Tech in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Blah, blah, blah... IT Glue... blah, blah, blah

4.0 10 months ago

Comments: again, overall it's been great. No significant downtimes or outages, yet. that was the biggest problem w/ PP - that, and they'd lose our documentation from time to time.

Pros:

I generally like the overall ease of use of IT Glue. I like also that I can open several customers in different browser tabs so as to effectively work on several devices at one time. I copy/paste passwords from IT Glue a lot because I'm running updates on servers/devices at night on weekends and, unlike PassPortal, i can open multiple customers and still copy/paste the correct passwords where needed. the other product would mix passwords, etc. Searching documentation is also a breeze in IT Glue.

Cons:

One thing I liked about PassPortal (our previous tool) was that we'd implemented a password plugin into ConnectWise ScreenConnect. I know IT Glue offers something along those lines but my company has yet to implement it. Not really a negative for IT Glue - more my company.