Guesty For Hosts

Walker Homesley Review of Guesty

Pros:

Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website.

Cons:

The app and the website can both be glitchy at times. Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page.

Alternatives Considered: Lodgify

Guesty Review

Comments: Great, we still love the platform! Easy to navigate.

Pros:

Customer service is great! They’ve always responded in a timely manner.

Cons:

Linking multiple units together on the calendar has been difficult. Unable to link a parent unit to multiple units.

Alternatives Considered: Hospitable.com

Reasons for Switching to Guesty For Hosts: Referred by another STR Host. We’ve continued to use the platform.

Buyer beware they’re very unreliable in so many ways

Comments: Definitely not a good experience. Overall, we decided to go with another software after giving them chances. Customer service is slow to answer, and there are just way too many glitches with calendars and double bookings. We have posted on host support sites and have the same thing for many owners.

Pros:

The ease of set up and easy to maneuver on the site and app

Cons:

They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time. The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

Disappointed

Comments: Overall, disappointed with it, great idea, badly executed

Pros:

That it pulled my Airbnb listings into one place

Cons:

It often doesn't load, it doesn't tie my listings into the right place sometimes, notifications to the cleaners don't go out more than they do go out, the support is atrocious takes week and sometimes months to get back to you (3 months is my record for a reply)

Chaaron Residences

Pros:

The easy and reliable way to keep my platforms all sync and running cal and the same pace.

Cons:

I s not VRBO friendly platform, at least so far I can't connect it each other.

Alternatives Considered: OwnerRez

Reasons for Switching to Guesty For Hosts: OwnerRez It was very difficult to operate in addition to connecting efficiently with booking.com.

Guesty made it easy

Comments: Wonderful! Easy to use, not harder to manage and change. Template are a great functionality.

Pros:

Guesty made it super easy to connect all of my channels together. I have my calendar manager in price labs and my cleaning manager in turbo I needed to connect to Airbnb. Without Guesty for hosts, I wouldn’t have been able to do that!

Cons:

Price was a little steep but I will will be worth it in the long run.

Alternatives Considered: Hospitable.com

Reasons for Switching to Guesty For Hosts: Name brand. Recommendation timing were key in choosing Guesty of a hospitable.com.

Guesty For Hosts Works Very Well & Is A Must Have For Simple Integration

Comments: Was challenging at first and a lot of work to set everything up, but once you do that it's easy to use.

Pros:

That it integrates well with my calendars, my smart lock, guest communication across platforms, etc.

Cons:

Not on google hotels yet like their competitors and seems like it's going to be another year before they do or more.

Alternatives Considered: Hostfully Property Management Platform

Reasons for Switching to Guesty For Hosts: Cheaper and did the same basics I needed, plus it integrated better with my softwares.

Great product!

Comments: I have had an A+ experience since my free trial. It didn't take me long to subscribe and I feel the benefits will greatly outweigh the cost of the software. With a monthly and yearly option it was easy to work into my current budget. Great product!

Pros:

The price point is perfect at only $49 per month and it is loaded with options. Being able to sync all of my platforms to one channel manager has been a lifesaver and reduced my workload by 35% or more.

Cons:

I have no cons! Implementation is the hardest and longest part but it is a breeze and they provide plenty of self-help tutorials and a thorough knowledge base.

Alternatives Considered: Campground Master, Little Hotelier, SiteMinder and Lodgify

Reasons for Switching to Guesty For Hosts: They had the most options, features, and functions at the best price point. Implementing their software into my every day process was easy and learning the system was quick and easy.

Guesty for Host Review

Comments: My overall experience is good. I do like the system, it could be a bit more user friendly in some areas.

Pros:

I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system.

Cons:

The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it.

Broken Vrbo Integration

Comments: As of this review (June 12th, 2023), I would recommend using a different platform if planning to list on sites outside of AirBnb. The bugs I experienced in my 2 weeks were too severe, slow, and difficult to resolve. I don't have a problem using buggy software until it starts affecting the basic task at hand; unfortunately, I believe Guesty For Hosts is a software that was rolled out too early and could cause more harm than good to a customer.Overall: 3/5 starsUser Interface: 3/5 stars (Mobile Included)AirBnb Integration: 4.5/5 starsVrbo Integration: 2/5 starsCustomer Support Speed/Reliability: 1/5 stars

Pros:

Syncing calendars between AirBnb and Vrbo. This worked most of the time, but I did have multiple issues with Vrbo reservations lagging to show on customer-facing calendars. This led to an instance of a double booking. Ultimately, I "resolved" this issue by disabling Instant Bookings-- therefore, all reservations are filtered manually.

Cons:

Guesty's integration into Vrbo is broken to put it simply. To start, it was slow to integrate as it took ~3 days of downtime before my Vrbo posting was manageable again (if you integrate before your rental season, this shouldn't be a problem). Once integrated, Guesty attempted to deploy my AirBnb listing to the Vrbo platform but botched the job as it modified the Vrbo listing to have 13 bedrooms opposed to the 2 bedrooms my AirBnb displays (AirBnb has a feature to assign pictures to each room, and somehow the 13 rooms in my house each were listed as bedrooms on Vrbo).Another issue I continue to see is that Vrbo reservation lag to update in Guesty's database (and one time not populating in the database at all). If Instant Booking is enabled and you're in a popular area, you will observe scheduling conflicts.Lastly and potentially the biggest issue of Guesty, is the limited Customer Support. There's no phone number to call and it operates on an "email ticket" basis-- so a day or two can go by before hearing back from them. This can be detrimental when mixing the previously mentioned bugs into time-sensitive scenarios. With that being said, once I was able to schedule a video call with their Customer Support, I was matched with someone who was helpful-- you can just tell they're heavily outmatched with all the issues they're receiving.

Lack of Customer Service Makes for an Abysmal Experience.

Comments: ABYSMAL. Find another service to manage your property(ies).

Pros:

The automated messaging and integrated in box is about the only thing this software has going for it.

Cons:

AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone.

Guesty for hosts is very helpful

Comments: I have excellent experience with Guesty for host.
Highly recommended

Pros:

People are very helpful When I need help they respond very quickly with their explanation.

Cons:

I don't have anything to say that I didn't like with Guesty for hosts

Guesty for Hosts

Comments: I have been using Guesty for Hosts for over a year now and it has been a great experience! The system is very user friendly and customer service is exceptional! It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms.

Pros:

Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time.

Cons:

One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb.

Manager

Comments: Functional

Pros:

Channel management is good and the guest communications is super helpful

Cons:

Customer support is terrible as you can’t reach anyone

Great for First Timer!

Pros:

Easy to set up and understand for a first-time STR host. We love the integrations available.

Cons:

We haven't ran into anything yet, will update my review if we do.

Guesty for Hosts

Comments: With guesty for hosts I am able to come to one website to manage my property which is listed on four differnt platforms.

Pros:

Guesty for Hosts is very user friendly channel manager. The platform offers many great features, but some of my favorite are the automated messaging, review, cleaning sscheduling system, and website builder.

Cons:

When using a channel manager, some platforms limit your capabilities via their platforms, that is the only downdraw I can think of at this time.

Alternatives Considered: Hostfully Property Management Platform and Wheelhouse

Reasons for Switching to Guesty For Hosts: Reccommendation from a fellow host.

Downhill features do not work customer service doesn't fix the issues or respond for days/weeks

Comments: POOR. Poor customer service and poor engineering to resolve bugs. The company is focused on rolling out new products instead of fixing what customers have ALREADY paid for and are not receiving!!!

Pros:

If the bugs would be resolved it would be fine. Why are you rolling out new features like Guesty Capital if you can't even get your basic services right???

Cons:

Bugs and disconnecting features. Pricelabs disconnects and their customer service won't get back to you for days/weeks. There are issues with their automated messaging not sending and with the lock codes not being created.

Alternatives Considered: OwnerRez and Hospitable.com

Reasons for Switching to Guesty For Hosts: Financial reporting

Guesty for Hosts - worth the money

Comments: Very good and good customer support

Pros:

Very good to manage multiple listings, we manage 3 and it’s been pretty seamless

Cons:

Did have one issue with a double booking once via booking.com. It was a known issue that was rectified quickly

Helpful

Comments: Overall very positive. I would recommend to a friend

Pros:

It has tied together my listings on the three main partner websites for easy channel management.

Cons:

I wish they had a more immediate response to customer service inquiries. It is currently email-only

So far, it is great!

Pros:

I like seeing all of my reservations on a single calendar.

Cons:

Formatting is messaging templates is lacking.

Alternatives Considered: Hostaway and Hospitable.com

Guesty For Hosts is a solid product

Pros:

Very good and solid product, with a lot of must have features.

Cons:

Sometimes a bit slow when loading the data.

Ease of Use

Pros:

It is great that guesty link with the Schlage lock- this has really made things super easy and is a very helpful feature! The automated messages and communication with my cleaners across platforms has really allowed me to build my str business!

Cons:

Guesty sometimes has glitches communicating with VRBO

Great overall PMS

Comments: Guesty has made managing our vacation rentals much easier in all aspects

Pros:

Having integrations with Turno makes housekeeping super easy.

Cons:

Integration with VRBO could be better but this could be VRBO's issue

Seamless Integration

Pros:

Automated messaging and integration with cleaners is really helpful.

Cons:

Interface could be a little clunky, would love to see calendar view a bit updated

automating at its finest

Pros:

i like how i can sync multiple calendars from different platforms to one location and how i can automate messages and save time on the daily tasks.

Cons:

i had a little trouble connecting the multiple calendars without knowing where the tutorial was