--- description: Get detailed information about Zoho Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.co.il/software/169505/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.capterra.co.il/software/169505/zoho-desk?page=2) > Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. > > Verdict: Rated **4.5/5** by 2214 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Desk? Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2214 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Automated Routing - Autoresponders - Call Center Management - Call Logging - Call Recording Software - Call Routing - Call Scripting - Call Tracking Software - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management System (CMS) Software - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Feedback Management - For Insurance Industry - IVR - Inbox Management - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Data Collection - Onboarding Software - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Reporting/Analytics - Sales Pipeline Management - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - User Management ... and 36 more features ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software) ## Related Categories - [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software) - [Customer Success Software](https://www.capterra.co.il/directory/30961/customer-success/software) - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Alternatives 1. 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[LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Feature-rich support platform with a noticeable learning curve" — 5.0/5 > **SRUJANA** | *3 August 2026* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk offers a highly feature-rich, cost-effective platform that integrates seamlessly with the rest of the Zoho ecosystem. > > **Cons**: The extensive array of customization options creates a steep learning curve for new users, and direct customer support can often be slow to respond. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 August 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Cons**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 December 2025* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Cons**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Less user friendly desk" — 3.0/5 > **Verified Reviewer** | *12 May 2026* | Architecture & Planning | Recommendation rating: 3.0/10 > > **Pros**: The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process. > > **Cons**: One thing I liked least about Zoho Desk was that some customization and automation settings could be a bit complicated at first, especially for new users. It sometimes took time to understand how to configure workflows or organize tickets efficiently. > > In larger projects with many ongoing requests, the interface could also feel slightly crowded. However, after using it regularly, it became easier to manage and navigate. Overall, the system was useful, but there was definitely a learning curve in the beginning when trying to adapt it to specific project or team requirements. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 March 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Cons**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Page: 1 / 90\ Next: [Next page](https://www.capterra.co.il/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data