--- description: Get detailed information about Zoho Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.co.il/software/169505/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.capterra.co.il/software/169505/zoho-desk?page=2) > Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools. > > Verdict: Rated **4.5/5** by 2216 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Desk? Businesses of all sizes across industries including technology, retail, healthcare, and financial services. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2216 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Telugu, Turkish - **Available Countries**: Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Bulgaria, Canada, Cayman Islands, China, Croatia, Curaçao, Cyprus, Czechia, Denmark, Dominican Republic, Egypt and 53 more ## Features - Account Management Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Automated Routing - Autoresponders - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Routing - Call Scripting - Call Tracking Software - Catalog Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management System (CMS) Software - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Feedback Management - For Insurance Industry - Inbox Management - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Data Collection - Onboarding Software - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Reporting/Analytics - Sales Pipeline Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - User Management ... and 36 more features ## Integrations (101 total) - 3CX - Action1 - ActiveDirectory Domain Controller for Windows 2016 - Agentic AI - Aircall - Amazon Connect - Bigin by Zoho CRM - Botpress - CallGear - ChatGPT - Chatbase - Claude - Claude Code - ClickUp - Contaque ... and 86 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) - [Complaint Management Software](https://www.capterra.co.il/directory/30674/complaint-management/software) - [AI Agents for Customer Support](https://www.capterra.co.il/directory/34696/ai-agents-for-customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Great quality and totally worth it" — 5.0/5 > **Bittu** | *1 September 2026* | Human Resources (HR) Software | Recommendation rating: 8.0/10 > > **Pros**: ​Multi-channel ticketing Consolidates inquiries from email, web, and social media seamlessly into one dashboard. > > **Cons**: ​Steep Learning Curve Initial setup, workflow automation, and custom configurations can be complex for beginners. > > Ticket routing and automated notifications significantly reduce response times and manual workload.. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 August 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Cons**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Zoho Desk- Best Customer Support" — 4.0/5 > **Muhammad Zohaib** | *18 September 2026* | Construction Software | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk offers good value for money with useful customer service features that help businesses manage support requests efficiently. Its user-friendly interface makes daily tasks easier, while automated notifications help teams stay updated on tickets and customer responses. The software provides helpful features for ticket management, reporting, and improving overall team productivity. Although occasional bugs or technical issues may occur, regular updates and improvements help enhance performance and service efficiency. > > **Cons**: Zoho Desk is little difficult for new users, especially when setting up advanced features and workflows. Some users can also experience occasional bugs, delayed notifications, or limited customization in certain areas, which can affect support efficiency. > > My overall experience remains good with Zoho Desk as I used it in PMTAC Private Limited Company. I used it for assigning tickets and tracking complaints. ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 December 2025* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Cons**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 March 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Cons**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Page: 1 / 90\ Next: [Next page](https://www.capterra.co.il/software/169505/zoho-desk?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/169505/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data