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What Is Microsoft Teams?

Microsoft Teams is a group chat solution for teams who want a shared workspace and messaging service. Microsoft Teams replaces Skype for Business as the chat-based communication service of choice for Microsoft 365 team collaboration. It's available on iOS, Android and Windows 10 operating systems. Microsoft Teams is an enterprise-grade messaging application that is a collaboration hub for teams. Create new teams to manage projects, and use Microsoft Teams to send messages, make calls and video conference with coworkers. Get real-time updates to keep everyone on task throughout the day.

Who Uses Microsoft Teams?

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

Microsoft Teams Software - Microsoft Teams channels
Microsoft Teams Software - Microsoft Teams files
Microsoft Teams Software - Microsoft Teams contacts
Microsoft Teams Software - Microsoft Teams meetings

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Reviews of Microsoft Teams

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.2
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Patrice
Patrice
System Admin in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

MSTeams Com

5.0 3 months ago

Comments: It has been quite beneficial andeffe tive for conversations, collaboration and meetings / training

Pros:

Ease of Communication in group and private

Cons:

Recordings aren't readily downloadable and available to be saved

Caleb
Manager of Customer Insights in US
Internet, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Teams is a sufficient platform for communication

4.0 3 weeks ago New

Comments: It's been mostly good! Gets the job done.

Pros:

Easy to chat back & forth with colleagues. Lots of emoticons & gifs. Calls mostly work. Easy to organize & make groups.

Cons:

Files stored/shared in Teams sometimes crash my computer. Occasional oddities during calls.

JAILENE
Service Advisor in US
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Needs some work but functional

3.0 last month New

Comments: It is a bit frustrating to use as a newbie but I'm sure over time it will be better. We use it for screen sharing which is fine but can be laggy. Voice is OK.

Pros:

It is a program required for use by my company. The texting function is good.

Cons:

It is difficult to navigate. I was trying to call a contact on teams, and it took me a long time to figure out how to. I think it should be more user friendly.

Aniruddha
Operations Support in US
Mechanical or Industrial Engineering, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

IN-person meetings with a Hybrid Mode

5.0 2 months ago

Comments: Overall, the experience has been great. The MSFT Teams is really dynamic when it comes to customer experience & collaboration especially with most of orgs's hybrid structure. The new background effects to make everyone give a feel of being under the same roof is also something I love about this tool. It just keeps getting more advance and up the notch every time.

Pros:

The new Teams is really wonderful with the different meeting options. The audio quality and video quality seems to be pretty stable so far. Love the new update with enhance stability and collaborative space.

Cons:

I do bump into instances after the new update where I can't open attachments received or sent before I have to kill the application and open it again. Have submitted tickets to root cause to my IT teams but were not able to resolve it internally.

Jason
Managing Member in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great meeting tool to couple with Microsoft 356

4.0 2 weeks ago New

Comments: Useful tool that works well with Loop and Sharepoint.

Pros:

I like the integration with Loop and Sharepoint.

Cons:

The popup when you screen share is on the screen you’re sharing and at the top. I wish it were hidden. Also difficult to choose between teams and zoom.

Kaleena
Sr. Communications Consultant in US
Insurance Software, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Simply your interactions with colleagues

5.0 3 weeks ago New

Comments: Microsoft Teams is helpful, intuitive, and a tool that is extremely easy for actual teams to interact, share ideas, edit content, and more. It was easy to start using effectively on Day 1.

Pros:

Microsoft Teams is very intuitive and simple to use. I love how collaborating with others is extremely easy, and you can switch back and forth between chatting/texting with colleagues, calling them, sharing screens, and even editing content via a SharePoint at the same time.

Cons:

Sometimes Microsoft Teams can lag a bit or certain content doesn’t save as intended.

Ashley
social worker in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Instant connections

5.0 4 weeks ago New

Comments: I use teams daily to connect with team members or for virtual meetings with people internally and externally. It's really easy to navigate and I personally like the virtual meetings feature better then zoom.

Pros:

The ability to send an instant message to someone and get a quick response. Also, really like how you can share your screen if you are trying to virtually train someone or explain something, this feature is super nice!

Cons:

You can only message through chat with people who are from your agency/business.

Hu
Director in Hong Kong
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good way to set up meetings

4.0 4 weeks ago New

Comments: Pretty good app to set up meetings with colleagues across the globe

Pros:

Screen share, presentation, meeting set up and schedule is easy

Cons:

Sometimes goodly to instal on new computer

Michele
Consultant in Italy
Telecommunications, Self Employed
Used the Software for: 2+ years
Reviewer Source

With Microsoft Team...it's better

5.0 2 months ago New

Comments: Daily usage of Microsoft Teams is very pleasant. Calls quality, posts and channels are very well managed

Pros:

The facto standard for communication between people. And not just for work.

Cons:

Sometimes the updates are not well declared and they can affect the user experience.

Venkateswarlu
Sr SDET and performance engineer in US
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easily access over phone and cool for collaboration with in team

5.0 3 weeks ago New

Comments: Love to use the teams for collaboration within team! Been using for years and it’s cool .

Pros:

Easily accessible in mobile also when your at away from desk!

Cons:

Only concern about the message which is sent in coding language

Pereira
Informatics Engineer in Portugal
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Fuelling collaborative and productive virtual discussion, one agenda at a time

5.0 3 months ago

Comments: Microsoft Teams has provided us with a secure way to collaborate, communicate and virtually meet with our coworkers, suppliers and even better our customers. This way is convenient, saves us time and money because we don't have to be in the office to hold our discussions or meetings. We often meet for team projects and constant updates keep us on the same page and enable us strategize and meet our goals and objectives

Pros:

Microsoft Teams has been our ultimate collaboration tool in our organization. Given that most of our work is collective and usually divided as team projects, we appreciate that Microsoft Teams has become our easy to use partner in these group projects. It integrates seamlessly with Microsoft 365 apps which enable us import and export data from this apps seamlessly. Individual and group chats enable us to instantly message team members for feedback or any discussion. Additionally it enable us to send files to my coworkers. Usually when I want to focus on work item, I mute the conversations and will later get back to them. We have been able to create chat channel for different topics and this make it easy to resolve issues of separate topics. With only relevant messages on different channels it saves us time of scrolling through lots of clutter message. Microsoft Teams provide us with everything we need to collaborate live on realtime. Accessing all Microsoft apps from one point,calls and videoconferences enable us to work efficiently. Microsoft Teams mobile app is convenient and enable us to meet at our own comfort without having to be in the same location. Microsoft Teams integrates with so many other tools which smoothens file sharing and workflow optimization.

Cons:

I love everything about Microsoft Teams and most especially the fact that it has everything I need in one place. Messages, meetings, notes and documents. I have realtime access to my teammates which makes collaboration quick and easy.

Devon
Training Manager in US
Food Production, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Teams: One Program to Rule Them All

5.0 4 months ago

Comments: I am an administrator and also work within it to manage my department's daily activities, chats, project management.

Pros:

I like how much capability the program offers. The features offered give you the ability to excel in team collaboration, communication, management and so much more, instead of needing multiple other programs that do the same thing.

Cons:

It has some limitations of using other microsoft programs like excel and PowerPoint as stand alone programs since their features work best that way, but Teams gets you mostly there.

INES
owner and founder in Portugal
Translation & Localization, Self Employed
Used the Software for: 1+ year
Reviewer Source

less is more

5.0 6 months ago

Comments: it's great, much better than zoom or skype (who uses skype anymore?) , and always evolving not always easy with the copilot updates but intuitive enough, clean and simple appearance and interface

Pros:

meeting video recording and screen sharing those are the top features IMO

Cons:

constant notifications either on banners or pop-ups, they are too distracting they should just be in-chat notifs like a +1 or so in front of the pvt window or group chats just so we know where are the new messages

Samantha
Private Duty Supervisor in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

For Todays generation!

5.0 3 months ago

Comments: I use Teams on a daily basis to DM and video conference with coworkers and staff. It makes this easy to do and there aren't too many functions to click to get the job done.

Pros:

Teams is quick to use and the visual aspect is easy for your eyes to interpret.

Cons:

It takes a few minutes longer to load then our previous platform.

Chiara
Marketing and communication specialist in Italy
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Love it! It's the perfect call tool

5.0 2 months ago New

Comments: I use it everyday to chat and have meetings. It's easy, practical and convenient. It's a very good tool for companies and the introduction of copilot improved the whole experience allowing to ease annoying tasks and helping to find what you need.

Pros:

The ease of use, the various functionalities and the additional apps.

Cons:

That the "sharing your screen" bar is always in the middle!!!

Crystal
Claims Service Specialist in US
Insurance Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Teams, Your friend to no end..

5.0 2 months ago

Comments: I love it!! I even love it for our team meetings over zoom!! When we had background photo contests at work, there was a way to incorporate us all together in the photo as if we were really in the room together!! That was bomb!!

Pros:

I love the ease and user friendly functionality of the app.. specifically the ease of locating a team member in teams, and being able to call them regularly, or via video call.. I also love the ease of sharing documents and resources.. I love it all!!

Cons:

I don’t really have a complaint about trans, except for the fact that when a notification comes in, teams pops up as the primary window to show you the message right away.. I would love it if there was a way to deactivate that..

Paul
Business Analyst in UK
Government Administration, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Teams is easy to use, but has pitfalls for new users.

5.0 4 weeks ago New

Comments: Instant messaging , meetings and ad hoc video calls could not be easier. However sharing documents which are hosted in sharepoint can become confusing.

Pros:

Teams has easy to use collaborative tools and functions that empower you to work remotely with all the benefits of being in the office.

Cons:

Teams has a dependency upon a well organised SharePoint structure, and this concept can be difficult to convey to new users.

Laura
People Coordinator in UK
Building Materials, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Teams for Teams

4.0 3 months ago

Comments: Overall the system is great, really works well for the business, keeps us in constant contact with each other when in different parts of the business. This also allows us to see who is offline and online, meaning we can contact the best person right away.

Pros:

The ease of being able to contact colleagues knowing who is active.

Cons:

The documents section (OneDrive) because I find this tricky to understand when accessing the documents.

Verified Reviewer
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Teams Review

3.0 2 months ago

Comments: I'm not entirely satisfied using teams as you run into frequent issues with respect to voice connectivity.

Pros:

Just like any other messenger. Easy to chat/call with others

Cons:

Sometimes it's very difficult to hear the other person during phone calls. It takes a very long time to connect to teams.

Nikita
Nikita
Marketing Manager CRM in Germany
Verified LinkedIn User
Machinery, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Sturdy Voice and Video Communication Tool

5.0 5 months ago

Pros:

It is fully integrated into M365 making productivity and collaboration seamless. Nicely integrated with Outlook, especially the calendar management. Notification tab covers a lot. 24/7 Onedrive integration along with Word, excel, power point, and OneNote. Zero issues with meetings and their creation, clear and smooth interface familiar to all who used Outlook.

Cons:

A lot of features around Sharepoint feel redundant requiring too many clicks. Teams channels often lag if the directory behind is 'heavy'. Permissions can be confusing and need monitoring / admin online. The latest update that blocks access to the center of the screen, where browser tabs are at the top, while sharing is insanely bad UI/UX. This requires immediate attention but it is still not solved. Search function is similar to Outlook.

Nahid
Special education teacher in United Arab Emirates
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A good application compared to others

4.0 4 months ago

Comments: Wonderful. I have done a lot of video communication several times, and it has saved me a lot of effort by meeting through the program without the need to go to the work site.

Pros:

I loved the feature of communicating with calls in complete privacy and without the phone number of anyone in the group in the application

Cons:

Only sometimes it suddenly cuts out or the sound cuts out.

Moustapha
Lecturer and Engeneering Department Manager in Djibouti
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Teams is primarily popular in African university settings.

4.0 9 months ago

Comments: - Partnership Project between the University of Djibouti and the Agence Universitaire de la Francophonie (AUF): Teams has been instrumental in facilitating communication and collaboration between our team at the University of Djibouti and the AUF. We've used Teams for regular meetings, sharing documents, and coordinating project activities. The platform's chat and video conferencing features have allowed us to stay connected and work together effectively despite being in different locations. Partnership Project with a Company Developing Educational Tools for Practical Work: - During the peak of the COVID-19 pandemic, our team relied heavily on Teams for this project. Since physical meetings were not possible, we used Teams for daily check-ins, progress updates, and discussions. The platform's file sharing capabilities were particularly useful for sharing educational materials and project updates. Teams helped us maintain a sense of continuity and collaboration during a challenging time. In both projects, Microsoft Teams has proven to be a reliable and efficient tool for facilitating communication, collaboration, and project management. It has significantly contributed to the success and progress of these partnerships.

Pros:

Microsoft Teams is a popular team communication and collaboration platform. It offers a range of features such as instant messaging, audio and video calls, file sharing, event scheduling, and more. Also, Teams integrates closely with other Microsoft tools such as Office 365, SharePoint, and OneDrive, making collaboration on documents and projects easier. Personally, We use various video conferencing meetings in the context of our different research projects with our partners.

Cons:

ne suggestion for improving the affordability and adaptation of Microsoft Teams for African universities with limited financial resources could be to offer special pricing or discounts tailored to the economic conditions of these institutions. This could involve creating a tiered pricing structure based on the size and financial capacity of the university, or providing special packages for educational institutions in developing countries. Additionally, Microsoft could explore partnerships with government or non-profit organizations to provide subsidies or grants to help cover the costs of implementing Teams in these universities. This approach would not only make the tool more accessible to African universities but also support their efforts to enhance collaboration and communication among students and faculty.

Michelle
Managing Owner in US
Transportation/Trucking/Railroad, Self Employed
Used the Software for: 2+ years
Reviewer Source

Thanks Microsoft Teams

4.0 2 months ago

Comments: Overall, I am a happy product user of Teams. I appreciate the opportunity to have multiple options to have group meetings either in secret spaces or collaborative channels.

Pros:

I love the functionality of Teams including the option to video/virtual meet with colleagues and house documents related to a project or the meeting specifically. There are so many programs embedded in the platform that makes it a great one stop shop for collaboration.

Cons:

The visibility of your status and how quickly it goes away. Also, sometime there are glitches with the quality of the call especially with video on Mac.

Alejandra
BU Sales Manager in Argentina
Computer Networking, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A good and realiable tool to increase productivity

4.0 4 months ago

Comments: In overall, my experience has been good so far. Easy to use being very intuitive. Switching from mobile, to tablet, to notebooks in calls is very easy. Good integration with the rest of Microsoft apps, including O365

Pros:

Naturally embedded in Microsoft Windows, O365 and Outlook. Easy to use both in notebooks and tablets.

Cons:

Problems in connectiviy when the wifi is slow, and poor quality of voices.

Taylor
Ophthalmic technician in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Teams

4.0 4 months ago

Comments: I easily communicate with any co worker at any location. I cant invite to video meetings and send rsvp's for training or events

Pros:

Easily have instant messaging, teams video call, and events all in one place at the click of a button!

Cons:

I really do not have any cons about this program! It makes my day to day work life so much easier!