--- description: Get detailed information about VCC Live usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VCC Live Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [VCC Live](/software/167993/vcc-live) # VCC Live Canonical: https://www.capterra.co.il/software/167993/vcc-live Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/167993/vcc-live?page=2) > Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses VCC Live? Outsourced call centers, BPO, Banks, Finacial institutions, Insurance, Telecom, Tvshop, Teleshop, Survey, real estate network, Hospital, Airlines, Support Service, Retail, SSC. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 27 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VCC Live - **Location**: Budapest, Hungary - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$60.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Standard: €55.00/seat/month Professional: €75.00/seat/month Multichannel: €95.00/seat/month Premium: €135.00/seat/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop) - **Supported Languages**: Czech, English, German, Hungarian, Italian, Polish, Russian, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, Hungary, India, Japan, Mexico, United Kingdom, United States ## Features - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Campaign Management Software - Computer Telephony Integration - Dashboard Software - IVR - Interaction Tracking - List Management - Multiple Scripts - Phone Key Input - Predictive Dialer Software - Quality Management Software - Queue Management - Reporting/Analytics - Survey/Poll Management - Text to Speech - Voice Customization - Voice Mail ## Integrations (4 total) - Adobe Commerce - Salesforce Marketing Cloud - Worldpay for Enterprise - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.co.il/directory/30597/predictive-dialer/software) - [Call Recording Software](https://www.capterra.co.il/directory/30533/call-recording/software) - [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software) - [Auto Dialer Software](https://www.capterra.co.il/directory/30999/auto-dialer/software) ## Alternatives 1. [Genesys Cloud CX](https://www.capterra.co.il/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 2. [CXone Mpower](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Call Center Studio](https://www.capterra.co.il/software/176017/alotech) — 4.5/5 (47 reviews) 4. [BeInContact](https://www.capterra.co.il/software/1020496/beincontact) — 4.4/5 (14 reviews) 5. [DialedIn CCaaS](https://www.capterra.co.il/software/29589/callcenternow) — 4.8/5 (314 reviews) ## Reviews ### "Great service" — 5.0/5 > **Branimir** | *26 March 2019* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: It is fully cloud based and thus mostly maintenance free. Loads of features and customisation options. > > **Cons**: A bit difficult to handle oll of the features and options at the beginning... > > Overall, a nice peace of software and a good reliable service worth the money... ----- ### "Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents." — 4.0/5 > **Tamas** | *23 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC. > > **Cons**: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well. > > Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems. ----- ### "Contact center of the financial institution" — 5.0/5 > **Milan** | *25 October 2022* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, intuitive user interface, lightning-fast support > > **Cons**: Setting up some functions is a bit more complicated, but technical support will always help here > > We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests ----- ### "VCC review" — 3.0/5 > **Amber** | *19 April 2019* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: Easy to learn and use in a call center setting. > > **Cons**: Connectivity is sometimes spotty and software can freeze or crash easily. ----- ### "Excellent solution for distributed call center operations and home agents" — 4.0/5 > **Antonio** | *30 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales > > **Cons**: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module. > > Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/167993/vcc-live?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/167993/vcc-live) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data