15 years helping Israeli businesses
choose better software

What Is Reputation?

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow - including Marketing, CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.

Who Uses Reputation?

Multi-location (5+) brands looking to build and maintain a strong online presence by leveraging multi-channel feedback, competitive insights, location-based data, and more.

Reputation Software - Reputation.com rating and review score
Reputation Software - Reputation survey builder

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Reviews of Reputation

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Becca
Becca
Marketing Director in US
Verified LinkedIn User
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Reputation.com makes it easy to manage your business!

5.0 2 years ago

Pros:

I love being able to manage our multiple locations' listings and social media.

Cons:

At times there can be challenges with initial setup, but the processes have improved.

Reputation.com Response

2 years ago

Hi Becca, Thank you so much fro taking time to share your experience with Reputation. We appreciate your feedback. Have a wonderful day!

Matthew
Digital Marketing Manager in US
Automotive, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A Solid Partner For Your Business

5.0 2 years ago

Comments: We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Pros:

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Cons:

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Maria
Marketing Manager in US
Real Estate, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great Tool

5.0 last week New

Pros:

It allows us to manage the reputation of our company on Google.

Cons:

Their support team isn't as knowledgeable about the program as they should be.

Tiffany
Digital Marketing Director in US
Real Estate, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Neutral

2.0 5 years ago

Comments: Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pros:

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Cons:

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Tyler
Social Media Specialist in US
Marketing & Advertising, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

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Wonderful Product with Great Flexibility

4.0 2 years ago

Comments: I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Pros:

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Cons:

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.