What Is Reputation?
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow - including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
Who Uses Reputation?
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Reviews of Reputation
Reputation.com makes it easy to manage your business!
I love being able to manage our multiple locations' listings and social media.
At times there can be challenges with initial setup, but the processes have improved.
2 years ago
Hi Becca, Thank you so much fro taking time to share your experience with Reputation. We appreciate your feedback. Have a wonderful day!
A Solid Partner For Your Business
Comments: We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.
Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.
As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.
Save time. Reviews all in one place
Comments: I dont think my day to day operations would flow easily without reputation. The easy to navigate dashboard and time management it allows is wonderful. I consider it a must have tool.
My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place.
I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience.
A lot of issues yet to be worked out on the tool
Comments: The customer service team is amazing but there are so many issues with the tool itself
Reviews management piece works fairly well
All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months
THE place to manage your online reputation, profiles and digital presence
Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.
The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves.