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Samsara
What Is Samsara?
Samsara is a cloud-based software that simplifies physical operations by bringing people, equipment, systems, and sites onto one open platform. From small fleets to major enterprises, the solution serves organizations across transportation, construction, manufacturing, and logistics. It provides real-time visibility into vehicle locations, traffic, and routes.
Who Uses Samsara?
Samsara is designed for businesses across construction, transportation and warehousing, field services, delivery services, manufacturing, retail, logistics, and government.
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Reviews of Samsara
Alternatives Considered:
Robust, Customizable, Affordable and Developer Friendly ELD and Telematics
Comments:
I have worked on Samsara while managing Safety and Tracking for multiple companies. The safety, tracking features and historical data they offer and speed for application is unmatchable.
We developed an inhouse application for our safety offerings and their developer freindly documentation helped a lot.
Pros:
1. Simplified and robust documentation on each and every feature. 2. Also, the compliance and rules they follow and explain is also very helpful for small companies where safety manager is not available. 3. Customizable Alerts, Document Management Tools, Customizable Mobile app 4. Developer Friendly with webhook support.
Cons:
I have not some to any such shortcomings so far. But sometimes, notification emails or alerts are not triggered on time.
Alternatives Considered:
A few problems, but a good option compared to others!
Comments: Overall, Samsara's best function is the trackability of assets and the ELD for our drivers. Driver logs are easy and user friendly for both drivers and safety admin and other personnel.
Pros:
Samsara devices are easy to install, making tracking of equipment a breeze! Also, many, many reports are available for any time frame and groups!
Cons:
Samsara behavior detection is often off and inaccurate. It would be nice if the external camara could detect the speed limit outside of the built-in google map speed limits. Samsara flags speeding on side roads, overpasses and other streets drivers aren't even on. It just isn't real time so there is a lot of investigating that has to be done to ensure your drivers are not speeding.
You wont regret your investment
Comments: Extremely happy with the product and how quickly it can correct poor driving behaviours with very minimal effort
Pros:
Ease of use, accuracy, safety features within the platform
Cons:
Can be difficult to navigate at times but once you understand the product it does get easier
Disgruntled customer !!!HELP!!!
Comments:
The sales team.were amazing and told us everything we wanted to hear. The client support phone staff try there best but have a difficult time understanding the issues and are quick to get you off the phone by saying they will send a link to solve the issue. Rarely do I receive a link and whn I do, it has nothing to do with issue.
The issues we are having are minor.to fix wirh the proper climet support staff. We still haven't found anyone that's willing to help since May 2024m
Pros:
We switched our entire fleet from Motive to Samsara. Absolutely disappointed in the client support.I am aiming to switch back to Motive. I've tested out four ELD platforms in the past seven years. Samsara is by far the worst platform so far when it comes to client support. I can't figure out how anyone could give this platform more than one star.
Cons:
Zero client support. I've been attempting to resolve several issues for over six months and have been ghosted by every support staff member. I need.to speak to a manager immediately if Samsara wants to salvage our relationship
Samsara Response
2 months ago
Hi Mark, we’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at [email protected] with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time.
Alternatives Considered:
We have all Samsara cameras
Comments: We have had cameras for several years and have liked them. We have a different company for the ELD and we are very happy with the ELD's but when we tried the cameras, they were not as good as Samara cameras as far as dependability, tracking and views. We converted all of our buses to Samsara cameras getting away from the others.
Pros:
Installation of cameras was fairly easy, replacement was very easy. Tracking and updating pictures is better than our last vendor.
Cons:
I would like to talk to someone when there is a problem instead of being directed to a library of how-to videos that take time and may or may not address the problem or question I am having.
