KidKare

"Love being able to record my childcare meals online"

Comments: I love my experience as far as my child care business goes. I have not used the accounting software but I am considering signing up for that.
As I stated, the customer service side is the only downfall so far. I haven't had to use the customer service for a while so I hope it has improved.

Pros: I love the ease and availability on different devices to record my meals and attendance.

Cons: Customer service is very slow when you do need help...it takes days and sometimes weeks to get no answer most times. Very frustrating to say the least.

"KidKare"

Comments: Very good product and company. I’m not sure the recent pay increase was warranted though. Nothing new so not sure why the price went up. Our county agency mentioned this at a meeting.

Pros: I love the ease of use after you use it for a bit. You do have remember the exact name of the forms you need to print etc... overall very basic and easy to learn. Lots of video to explain as well. Customer service has grown greatly. I think their customer grew so rapidly they got overwhelmed in the beginning. Doing great now.

Cons: I wish their was a better defined drop drown list for files you need to copy each month for your own records. I’m still clicking around finding the forms. It’s prob just me but it can take a minute.

"Good program but needs invoice change"

Pros: Easy to use, convenient, stores all kids that have been enrolled, report features are nice.

Cons: The main one for me in the invoicing. I do not send invoices to my parents or have any need to. I would love to have the option of just recording the payments. I hate creating invoices only to record a payment and the feature of reoccurring invoices is great if you receive the same amount from a parent every month which I don't

"Disappointing, abysmal performance"

Comments: electronic reporting to CACFP

Pros: Web based application you can access from any device, simple data entry Nothing else to say good about this product, however, there aren't enough characters in the con category

Cons: Providers were forced to switch to this new program no later than October 2017. Once switched you quickly find that multiple features we had access to in Minute Menu were no longer available. On top of that, not all the reports work correctly, payments are not processing on time, not all invoices generate appropriately, parents have been double invoiced, parents were sent invoices from providers in other states with other children's names, child care rate, the providers name, address, and EIN number. There's also been instances of data being dropped out of the program that had been previously saved by the provider. The customer service is best described as non existent. It may take MONTHS for them to respond to a help ticket, that is if they respond at all. You will also find that your help tickets will get "closed" with zero communication and without the issue being resolved. We have been assured that the issues would get better, but in fact, the issues seem to be coming more and more regularly. This company absolutely does not provide what they promised or what we are paying for. IF you choose to use this program you will find yourself spending extra time re-entering information you've already input, calming parents down about double bills, and most likely experience getting your money late on a regular basis. There are other programs out there, I would suggest you find them because you will find nothing but frustration with KidKare.

"Comprehensive and Simple"

Comments: Great experience. I find myself digging deeper to see if I can find additional helpful features.

Pros: The menu planning is great and has all of the options needed. Even someone who lacks food planning knowledge can find this software appealing.

Cons: Not having the option to print all reports in color if desired. Have the ability for color in the reports allows for distinguishing different categories of information.