What Is Pomelo Health?

Pomelo Health is a Patient Engagement Software Provider designed to improve the patient experience and streamline workflows. Our digital patient engagement tools include online booking, appointment reminders, mobile patient intake, digital forms, secure messaging, telemedicine, queue management, and more. Pomelo Health software fully integrates with the leading EMRs. Trusted by over 9,000 healthcare providers and improving the healthcare experience of 20 million+ patients across North America.

Who Uses Pomelo Health?

- Primary care - Medical clinics - Hospitals - Health systems - Urgent care - Walk-in/retail clinics - Pharmacies - Government/Public Health Authorities - Vaccination/flu shot clinics

Pomelo Health Details

Pomelo Health

Founded in 2012

Pomelo Health Details

Pomelo Health

Founded in 2012

Pomelo Health videos and images

Pomelo Health Software - Send mass communications to your patients in just a few clicks. Reach targeted groups (such as patients in priority groups for vaccination, like those with allergies, or otherwise vulnerable) and include images, documents, and appointment booking links. - thumbnail
Pomelo Health Software - Spare your staff valuable hours during the intake process by digitizing forms that patients can complete on their smart device. Completed forms can be synced to the patient’s chart automatically, or they can be reviewed by your staff beforehand. - thumbnail
Pomelo Health Software - Engage with your patients through secure, compliant video consultations, without any additional software downloads or registrations. - thumbnail
Pomelo Health Software - Message your patients one-on-one and securely share sensitive documents like test results or treatment plans. - thumbnail
Pomelo Health Software - Allow your patients to book their appointments online and save over 120 hours of staff-time per employee, per month. - thumbnail

Compare Pomelo Health with similar products

Starting price

N/A
US$100.00/month
N/A
US$19.00/month

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial No
Free Trial Yes

Pomelo Health deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Pomelo Health Features

  • API
  • Activity Dashboard
  • Appointment Scheduling Software
  • Automated Responses
  • Availability Management
  • Calendar Sync
  • Call Reminders
  • Confirmation/Reminders
  • Contact Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Reminders
  • HIPAA Compliant
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Payment Reminders
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Communication
  • Website Integration

View full list of Appointment Reminder

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling Software
  • Social Media Integration
  • Third Party Integrations
  • Website Integration

View full list of Appointment Scheduling

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management Software
  • Client Portal
  • Communication Management
  • Compliance Management
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Document Management Software
  • Document Storage
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Email Reminders
  • Forms Management
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Inventory Management Software
  • Invoice Management
  • Live Chat Software
  • Medical Billing Software
  • Multi-Location
  • Multi-Physician
  • Patient Engagement Software
  • Patient Intake
  • Patient Portal Software
  • Patient Records Management
  • Patient Scheduling
  • Physician Scheduling
  • Records Management Software
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling Software
  • Self Service Portal
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Medical Practice Management

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Charting
  • Claims Management Software
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Reminders
  • Employee Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • HIPAA Compliant
  • Invoice Management
  • Live Chat Software
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records Management
  • Physician Management
  • Real Time Reporting
  • Records Management Software
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • SSL Security
  • Scheduling Software
  • Self Service Portal
  • Task Scheduling
  • Third Party Integrations
  • Workflow Management Software

View full list of Medical Scheduling

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Calendar Management
  • Campaign Management Software
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Customizable Reports
  • Electronic Payments
  • Email Reminders
  • HIPAA Compliant
  • Live Chat Software
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Online Payments
  • Online Refills
  • Patient Education
  • Patient Engagement Software
  • Patient Intake
  • Patient Portal Software
  • Patient Questionnaires
  • Patient Records Management
  • Progress Tracking
  • Real Time Data
  • Real Time Monitoring
  • Records Management Software
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduling Software
  • Self Service Portal
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Video Conferencing Software
  • View-Download-Transmit
  • Workflow Management Software

View full list of Patient Engagement

  • API
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Bed Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management Software
  • Client Portal
  • Communication Management
  • Contact Database
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Discharge Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • HIPAA Compliant
  • Historical Reporting
  • Invoice Management
  • Live Chat Software
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Patient Flow Management
  • Patient Intake
  • Patient Location Tracking
  • Patient Monitoring
  • Patient Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management Software
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling Software
  • Self Service Portal
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • Waiting Time Tracking
  • Workflow Management Software

View full list of Patient Management

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Care Summaries
  • Charting
  • Claims Management Software
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Document Management Software
  • Document Storage
  • EHR-Agnostic
  • Electronic Signature
  • For Medical Purposes
  • Forms Management
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Intake Management
  • Invoice Management
  • Lab Results
  • Live Chat Software
  • Medical Billing Software
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • One-to-One Messaging
  • Patient Monitoring
  • Prescription Renewal
  • Records Management Software
  • Reminders
  • Reporting & Statistics
  • Secure Messaging
  • Self Service Portal
  • Telemedicine Software
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Consultations

View full list of Patient Portal

  • API
  • Alerts/Notifications
  • Approval Process Control
  • Billing & Invoicing
  • Broadcast Messaging
  • Calendar Management
  • Cancellation Management
  • Check-in/Check-out
  • Commenting/Notes
  • Customizable Branding
  • EMR/EHR
  • Electronic Signature
  • Email Marketing Software
  • Faculty/Staff Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multiple Appointment Types
  • No-Show Tracking
  • Online Scheduling
  • Patient Communications
  • Patient Intake
  • Patient Portal Software
  • Patient Questionnaires
  • Patient Records Management
  • Payment Processing Software
  • Pre-Appointment Screening
  • Prescription Renewal
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Room Scheduling
  • SMS Messaging
  • Task Management Software
  • Third Party Integrations
  • Virtual Meetings
  • Wait List Management

View full list of Patient Scheduling

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Chat/Messaging
  • Claims Management Software
  • Client Portal
  • Communication Management
  • Compliance Management
  • Confirmation/Reminders
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Management Software
  • Document Storage
  • E-Prescribing
  • Electronic Payments
  • Email Reminders
  • File Sharing Software
  • For Medical Purposes
  • HIPAA Compliant
  • Live Chat Software
  • Medical Billing Software
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Forms
  • Payment Processing Software
  • Practice Management
  • Records Management Software
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Scheduling Software
  • Secure Data Storage
  • Self Service Portal
  • Softphone Software
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing Software
  • Virtual Waiting Room
  • Workflow Management Software

View full list of Telemedicine

  • API
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Attendee Tracking
  • Automated Routing
  • Calendar/Reminder System
  • Configurable Alerts
  • Confirmation/Reminders
  • Dashboard Software
  • Data Aggregation
  • Email Alerts
  • Group Messaging
  • Group Registration
  • HIPAA Compliant
  • Immunization & Allergy Tracking
  • Immunization Certificate Generation
  • Inventory Management Software
  • Mass Notifications
  • Medical Billing Software
  • Medical History Records
  • Medical Records
  • Medication Alerts/Warnings
  • Message Personalization
  • Messaging
  • Mobile Alerts
  • Monitoring
  • Multi-Language Alerts
  • One-to-One Messaging
  • Online Registration
  • Online Scheduling
  • Patient Portal Software
  • Patient Scheduling
  • Real Time Data Collection
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling Software

View full list of Vaccine Management

  • API
  • Ad hoc Reporting
  • Alerts/Notifications
  • Appointment Management
  • Booking Management
  • Calendar Management
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customizable Reports
  • Data Import/Export
  • Data Storage Management
  • Database Support
  • Electronic Payments
  • Email Alerts
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • For Restaurants
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Point of Sale (POS)
  • Prioritization
  • Public Waitlist
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • SMS Messaging
  • Self Check-in/Check-out
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Visitor Registration
  • Waiting Time Tracking
  • Waitlist Status Tracking

View full list of Waitlist

Pomelo Health Alternatives

More Pomelo Health alternatives

Pomelo Health Reviews

Read all 39 reviews

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.3
Features
4
Value for Money
4

Reviews by score

5
16
4
17
3
6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Clinic Manager in Canada
Verified LinkedIn User
Hospital & Health Care, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Integrated to EMR's! No double entry needed

5 3 years ago

Pros:

Integration to EMRs, secure, user friendly, customizable

Cons:

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Johann V.
MD/Owner in Canada
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Family Practice using Chronometriq

4 2 years ago

Comments: Very happy with it overall.

Pros:

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons:

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Anne M.
Manager in Canada
Medical Practice, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

I was hoping for a better product

3 2 years ago

Comments: There were difficulties setting up and learning curves.

Pros:

That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons:

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Chronometriq Response

2 years ago

Hi Anne, Thanks for your collaboration in providing your feedback to us. Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted! In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types! You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs. Thank you again, and have a great day! The Chronometriq Team

Alicia F.
Medical Administrator in Canada
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Family Practice - Online Booking

5 2 years ago

Comments: It is a great service for patients!

Pros:

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons:

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Sorour H.
Clinic manager in Canada
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Good service

4 2 years ago

Comments: We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.

Pros:

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons:

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it