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BILL Accounts Payable & Receivable
What Is BILL Accounts Payable & Receivable?
BILL (NYSE: BILL) is a leading financial operations platform for small and midsize businesses (SMBs). As a champion of SMBs, we are automating the future of finance so businesses can thrive. Our integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Hundreds of thousands of businesses rely on BILL’s proprietary member network of millions to pay or get paid faster.
Who Uses BILL Accounts Payable & Receivable?
BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses. We are dedicated to automating the future of finance so businesses can thrive.
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BILL Accounts Payable & Receivable
Reviews of BILL Accounts Payable & Receivable
Bill.com for invoicing and bill payment
Comments: Big timesaver in terms of sending customer invoices and paying vendors.
Pros:
Sync with Quickbooks Desktop. Ease of sending invoices and paying vendors.
Cons:
Occasional sync issues with QB, was able to manage with lengthy support from QB.
BILL Response
11 months ago
Thank you for feedback Maureen. While sync issues happen, we are always here to assist and get you back up and running quickly. If you need help, please to our website: https://help.bill.com/hc/en-us and request a call/chat or email.
Bill.com IS a gamechanger for us
Comments: BIll has helped us out tremendously. We have over 1000 vendor accounts since we order a ton of internet services for our customers. Since ATT/Spectrum/Frontier/etc etc did not allow direct deposit, our company was forced to send checks to make our payments. We could not do Credit card as the reconciliation can be messy. We have saved so much money on late fees. We are truly grateful for BILL and cant wait for the new features.
Pros:
The thing we loved most about bill is the inbox for our bills as well as our payments going straight to our vendors.
Cons:
A dark mode for BIll.com would be great. There are times where the inbox is not up to date. When 2 people are entering bills, there is a high chance there will be duplicates being entered.
BILL Response
last year
We highly appreciate your excellent review, Emma. We're glad to hear that you find our service easy and helpful to use for your businesses. We look forward to serving you for many years to come!
BILL Accounts Payable & Receivable - Review
Comments: I am extremely disappointed with Bill.com’s service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts. This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days. I’ve worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems. I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service.
Pros:
Nothing,.. The live agent was polite and tried to be helpful despite the frustrating verification process.
Cons:
The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently.
BILL Response
2 months ago
Thaier, thank you for reviewing our BILL software. We are sorry for all the frustrations caused by our verification process. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We reached out via your post on another Social Media site and your account has been successfully verified. Please continue to provide feedback as we are always working hard to improve our software.
Better Way To Bill
Pros:
Makes it easy to go through bills and approve to make sure they are correct!
Cons:
There is nothing that I dislike about Bill.Com it has made the billing process so much easier.
BILL Response
4 months ago
Caitlin, thank you for your glowing review of BILL! We are delighted that you find it easy to go through bills and approve to make sure they are correct using our software. Customer feedback is valuable to us as we like to hear about what is working well for our customers.
Please allow secondary/partner access without 2-factor authentication.
Comments: In the beginning it wasn’t user friendly but now I have become proficient.
Pros:
Invoicing template is good. It saves all my previous entries.
Cons:
2 factor authentication as the number entered is of the company owner. Being an accountant I face a lot of difficulty when I have to ask him about the code he receives on his phone. He gets annoyed on this.
BILL Response
5 months ago
Thank you for your valuable feedback on BILL! We are happy to hear that you enjoy our invoice templates being able to save your previous entries. Our apologies for the difficulties you have had with the multi-factor authentication. We use the 2-step verification which adds a layer of protection, because it makes it extremely difficult to compromise the security of a BILL account. We appreciate all feedback as we are always trying to improve our customer's experience with our software.
Bill can help you streamline your day to day accounting needs
Comments: Very easy to use and was a breeze to set up
Pros:
There is an option for them to email the customer to let them know you have received the invoice.
Cons:
The emails come from "Bill" which some customers then assume it is spam. I think it should reference accounting in their title.
BILL Response
2 months ago
Peggy, thank you for reaching out with your valuable feedback on BILL ! We love that you find the option to let customer know about receipt of invoice useful and that you find our platform easy to set up and use. We appreciate you sharing the feedback on emails sent by BILL to your customers and have passed that on to our team. Please continue to provide feedback as we are always working hard to improve our software.
Bill is the real deal
Pros:
The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices.
Cons:
This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant.
BILL Response
4 months ago
Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software.
Pro Bill User
Comments: I am an employee and use this to help the finance team. Before using BILL we would have to hand receipts and purchase orders directly to someone in finance. It was inefficient and many employees would forget. Now i can do it at the time of purchase.
Pros:
It is so easy for employees to use and upload their receipts.
Cons:
There isn't anything I do not like. I like everything about it.
BILL Response
2 months ago
Kirk, thank you for your spectacular review of BILL ! We are thrilled to hear that you find our platform easy to use and upload receipts. Also we are pleased to know about the role our software played to change the manual receipt handling process for you. Customer feedback is valuable to us as we like to hear about what is working well for our customers.
BILL IS AWESOME!
Comments: BILL is very accurate, never ran into any troubles.
Pros:
We have been using BILL for a bit and have had no issues.
Cons:
Haven't ran into any! This system is very dependable!
BILL Response
3 months ago
Thank you for your glowing review, Randall! We love that you have been able to use BILL with no issues. Customer feedback is valuable to us as we like to hear about what is working well for our customers and what if anything needs improved.
Great, User-Friendly Program
Comments: Bill has made it simple to file for reimbursement for personal expenses during work trips. It's a no-nonsense way to receive payments.
Pros:
Bill makes it easy to file for reimbursement and track personal expenses.
Cons:
I don't have much of anything to complain about with Bill!
BILL Response
2 months ago
Thank you for your wonderful review, Dylan! We love that BILL is making it easy for you to file reimbursement and track personal expenses. Customer feedback is valuable to us as we like to hear about what is working well for our customers.
Alternatives Considered:
A Bit Pricey
Comments: I was not very happy. It was a bit overpriced and they were not receptive at all in helping me or negotiating.
Pros:
This product was easy to use and utilize.
Cons:
The pricing was the thing I liked least. The product seemed pretty high for the volume we did. We changed to melio. I also had to provide an accountants dashboard at $50 a month for my clients to get their product. Their product was still usually 70-80 a month. We switched to melio and pay less than $20 a month.
BILL Response
2 years ago
Cheryl, we're sorry to hear about this experience, and we'd love to help. Do not hesitate to contact our team and follow this path: Log into your BILL account, navigate to Support (lower left-hand corner) then type in your question in the bot that will appear in the lower right-hand corner. Please select contact support. Thank you!
My 2 years experience with Bill.com
Pros:
- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors.
Cons:
- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review.
BILL Response
last year
Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us
How I Use Bill.com
Comments: I think it's very useful, easy, well-structured, and allows users of varying levels the appropriate views. Our [sensitive content hidden] and our accountants use it much differently than I do, but we all get exactly what we need from it. I think that's what makes bill.com a great tool.
Pros:
I like how it's a complex platform, but my tasks are bare bones and basic and I can navigate to information a variety of different ways and get answers. You can be a low level user and still see the information you need, without having to go down a bunch of rabbit holes. It's forensic and basic at the same time.
Cons:
I can't think of anything I don't like about this platform.
BILL Response
last year
Thank you for your positive feedback Jennifer! We are thrilled that you are able to navigate and find the information you need easily. Customer feedback is valuable to us as we like to hear about what is working well for our customers.
bac exchange rates
Pros:
It is eazy to payments. But sometimes bill.com can do something strange and expensive for clients.
Cons:
I used payments in dollars. But suddenly, bill.com decided to switch it to AED, just because they decided it is better for recipient (who use USD account). So bill.com converted USD to AED (it costs 2.5% - too much), and transferred it to USD acc!
BILL Response
last year
Thank you Nick for providing feedback on our software. We appreciate hearing that you find it easy to make payments. We apologize for the frustration caused by your vendor's currency being changed - they would have gotten an email notifying them that had changed and that they had an option to opt out and receive USD. If it happened recently then you should have seen a notification below their invoice letting you know as well. Please feel free to reach out to us by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you have any questions or need assistance.
Bill makes it easy to receive ACH payments from clients
Comments: Overall, Bill is a smooth, fast, and easy way to receive payments from clients paying via ACH.
Pros:
Bill is a low-friction way of receiving payments for invoices. Even though I do not invoice through Bill, many of my clients use it to provide ACH payment, and this is quick and easy for all parties.
Cons:
At first, I did not really understand what Bill was, as I was asked to join because a client wanted to use it to pay me. I have received multiple phone calls from Bill asking me for more information about my business, and I have declined, as I have no desire to add more features or upgrade my account because I am currently content with the way it works now.
BILL Response
last year
We appreciate you sharing your great experience with the app, especially receiving payments via ACH. We're going to share this with our product team, who always enjoy hearing positive feedback.
Ge
Comments: Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and seems to be a great time saver that streamlines processes. I enjoy getting paid faster and love having a process I can track along the way.
Pros:
My experience with Bill is as an end-user only. I like the ability to create invoices for clients that utilize them for bill payment/accounting. Entering invoices is a simple process and I like that you are able to view and track your payment requests once submitted. The ability to filter invoices is also easy and you don’t have to learn more than you need to depending on which service/feature you use. I don’t use to process payments but as an accounts receivable option, it works great for me and allows me to get paid even faster. The processing fees are reasonable and expedited payments processing is an option that is also reasonable.
Cons:
While my experience is limited as an end-user, there have been a few times where my payment requests were not received or were duplicated. Not numerous but when it comes to payment, having it delayed for another reason is longer than most would want. The companies I know that utilize the full suite of offerings seem to be pleased and have used it long term with success.
BILL Response
2 years ago
Thank you for sharing your wonderful experience with our app, Melanie. We appreciate your kind words and will share them to our product team. They love hearing positive feedback like this!
Bill.com Review
Pros:
Easy to use. Great dashboard that makes it easy to do what needs to be done.
Cons:
It does get a bit expensive for smaller businesses that need multiple users.
BILL Response
last year
Thank you, Laura, for your 5-star review! We are delighted to hear that our BILL software is easy to use and that the dashboard enhances your experience. We appreciate your feedback about cost and will pass that on to our team. If need any assistance going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email
Getting our money on time
Pros:
Some clients pay our invoices through Bill and it's so easy, Set up took a minute but after that, it's completely, well, non complicated. Like a good flight, when someone asks you about your flight you say "uh, it was fine.' because everything went as expected. Bill is the same.
Cons:
Sometimes on high use days the interface is not as lightning fast as it is on other days.
BILL Response
last year
Thank you for your 5-star review! We are thrilled to hear that invoicing has been easy to manage. We appreciate your feedback on the speed of the interface and have passed that on to our production team. Please continue to provide any feedback that you might have as we are always looking for ways to make our service better.
Easy for both AP and AR
Pros:
Widely used by a lot of clients for both billing and processing payments. Once approved payments were received quickly.
Cons:
There were a lot of steps to getting a submitted invoices approved for payment.
BILL Response
last year
Melissa, thank you for reaching out and providing feedback. We are glad to hear that our software is being used by a lot of clients for billing and processing payments. Also that payments are being received quickly. We apologize for any frustration caused by the amount of steps to submit an invoice approved for payment. If you need any assistance, please go to our website: https://help.bill.com/hc/en-us and request a call/chat or email
BILL makes it easy
Pros:
Very straight forward to set up initially then to use. Easy to submit and go
Cons:
Less functions and tools. Not as transparent as competitors but gets the job done
BILL Response
last year
Thank you for your positive feedback! We love hearing that our software was easy to setup and use. We apologize for any frustration caused by missing functions and tools. You can put in feature requests if there is something that believe is missing by going to leave feedback on your BILL account page or alternatively you can reach out to customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email
Great Accounting Software
Pros:
The ease of filing paid invoices for future references.
Cons:
Sometimes we run into issues with slow speeds.
BILL Response
2 years ago
Hi, Alexa. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! If you have any further concerns, you can always reach out to our customer support by going to our website: https://help.bill.com/hc/en-us and we're happy to help!
UOA review
Pros:
Electronic payments. USPS had become very unreliable with mailing physical checks.
Cons:
No 100% user friendly. Some functions are not easy to find.
BILL Response
last year
Lizbeth, thank you for your valuable feedback! We are glad to hear that electronic payments are working for you. We apologize for any frustration you may have experienced while navigating our website. If you need any assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email.
My Experience With Bill
Comments: Overall my experience with Bill was good and I got my payment very quickly.
Pros:
Bill is an easy way for me to receive payment from brands who hire me as a freelancer.
Cons:
It's a tad bit more expensive than I was expecting.
BILL Response
11 months ago
Thank you for five-star review of our software Rochelle! We are thrilled to hear that our software has made it easy to receive payments. We will pass along your feedback on costs to our sales team. Please continue to provide any feedback that you might have.
Easy to make an invoice or upload your own on bill.com, plus lots of useful payment updates
Pros:
As a consultant, I love being able to upload my own PDF invoice to bill.com, which then extracts the core information my client needs to see and presents it in a packaged, clear way, while also retaining the PDF of the more detailed invoice in my custom, branded format. I appreciate bill.com's notification emails when payment has been approved (especially since it includes an estimated payment date) and then when it has been sent to my bank account.
Cons:
It's great that bill.com has advanced security, but I do end up resetting my password all the time since I switch between a lot of different devices, locations and IP addresses.
BILL Response
2 years ago
Thank you for your review, Leila. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!
Billing done Right
Comments: IIt was easy to set up and send invoices for timely payment
Pros:
It is easy to set up vendors and monitor payments
Cons:
Sometimes the payment is delayed at which point i would prefer an email indicating this information
BILL Response
2 years ago
Thank you for your review, Denise. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback to our product team.