15 years helping Israeli businesses
choose better software

What Is NinjaOne?

NinjaOne Windows Server Management delivers complete visibility into your IT environment. Monitor and maintain an up-to-date inventory of the hardware and software in your IT infrastructure and receive alerts to any critical trouble spots so you can remediate issues before they affect end users. Automated patching ensures every Windows server is secure and up to date. The single management console makes it easy for your team proactively manage all the servers on your network. No more swithching between applications to manage your Windows server environment.

Who Uses NinjaOne?

For IT professional that need instantaneous response to user issues and secure their IT environments.

Where can NinjaOne be deployed?


About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others


Danish, Dutch, English, French, German and 7 others

NinjaOne pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

NinjaOne does not have a free version but does offer a free trial.

Pricing plans get a free trial

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others


Danish, Dutch, English, French, German and 7 others

NinjaOne videos and images

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools
View 6 more
NinjaOne video
NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

Features of NinjaOne

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Management
  • Application Security
  • Asset Tracking Software
  • Audit Management
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Customer Support Software
  • Dashboard Software
  • Data Security
  • Data Visualization Software
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Documentation Management
  • Encryption Software
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing Software
  • For MSPs
  • IT Asset Management Software
  • IT Asset Tracking
  • IT Reporting
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Incremental Backup
  • Inventory Management Software
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management Software
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Communication
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring Software
  • Network Security Software
  • Network Wide Management
  • Patch Management Software
  • Performance Metrics
  • Policy Management Software
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling Software
  • Screen Sharing Software
  • Search/Filter
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Support Ticket Management
  • Task Management Software
  • Third-Party Integrations
  • Threat Response
  • Ticket Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • VPN Software
  • Vulnerability Scanning
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management Software

NinjaOne Alternatives

Automate collaborates with industry leaders to deliver the integrated tools needed to optimize servers & keep your clients' network up.
ConnectWise ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection.
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Schedule, manage, and track multiple projects for teams, workgroups, or the entire organization.
SaaS solution that helps businesses monitor cloud security, data breach points, suspicious logins, website traffic patterns, and more.
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Software that seamlessly integrates online patient services, practice management, and electronic medical records.
Monitor and manage mobile and desktop devices in the cloud through a secure dashboard.
Datto SIRIS is an all-in-one BCDR solution built for MSPs to efficiently prevent data loss and minimize downtime.

Reviews of NinjaOne

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified LinkedIn User
Accounting Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best-in-class RMM for internal IT Departments

5.0 2 years ago

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).


After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.


Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM , Syncro and N-central

Reasons for Switching to NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Technical Lead in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A solid, simple, modern RMM solution

5.0 7 months ago

Comments: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.


We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!


Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternatives Considered: N-central

Reasons for Choosing NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Switched From: LogMeIn Central

Reasons for Switching to NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Verified Reviewer
Verified LinkedIn User
Computer Networking, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

their SMS login is not working - no fix from their support in timly manner

2.0 2 years ago

Comments: not good, major issues should be fixed at the time and not dragged out,


their is not a lot - I'm not impressed by their lack in support.


the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

IT Manager in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great RMM and Ticketing System

5.0 4 months ago

Comments: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.


Ease of use, scripting that just works, and the dojo community for help


It is a little too basic. The document feature is not the best so we use a different product.

Alternatives Considered: ManageEngine ServiceDesk Plus and Atera

Reasons for Switching to NinjaOne: Price point, ease of use, and nothing overly complicated.

Director of Technology in US
Verified LinkedIn User
Facilities Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best RMM tool on the market

5.0 4 years ago

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.


Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.


The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Switched From: Spiceworks Cloud Help Desk

Reasons for Switching to NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.