18 years helping Israeli businesses
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Momentum
What Is Momentum?
We unleash human momentum with collaboration, connectivity, and communications technology. All business is human—and when custom technology empowers human ingenuity, people and companies thrive. High performing teams do more, achieve more, and win more. Companies become agile, efficient, and resilient.
Our team takes pride in making technology easy and cost effective. We love what we do—and it shows in the way we partner with you, from our first conversation to ongoing post-install support. Working with over 30,000 customer locations in 65+ countries, we deliver straightforward, secure, and scalable global managed services and advanced collaboration and communications solutions like Microsoft Teams and more.
Who Uses Momentum?
Momentum boosts communication by integrating managed network and Microsoft Teams, streamlining interactions, enhancing collaboration, and improving efficiency for businesses and customers.
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Reviews of Momentum
The Steakhouse of TelCom - Hidden Gem
Comments: Our previous provider COULD NOT keep up with our UCaaS growth potential. Their system was OLD and antiquated. They wanted us to keep the partnership and move us to the "New" cloud PBX. They weren't there yet. There wasn't any redundancy, no flexibility to manage users quickly and NO e911 services. We're NOT a beta company. We NEEDED a solid UCaaS system which was cloud based that we could use for administration and have e911 capability. We seriously vetted through 5 company's and after checking all the boxes they all talked and seemed the same. I was actually numb from hearing the same thing over and over again. I was introduced to G-12 actually as a final resource. "YOU MUST Hear this guy [SENSITIVE CONTENT] tell their story of G-12 and what they have." Got on a conference call and let [SENSITIVE CONTENT] start his Demo and I asked him specifically. "[SENSITIVE CONTENT], why should I go with G-12 over all the others that I've had demo's with?". As soon as I saw the conviction in his face and him talk about how his team was i.e. provisioning, porting, support. This dude was passionate. I gave him top seat in my vetting process. I asked him to prove it. I was quickly introduced to his teams and listening to each one of them through out this process solidified my decision. With their provisioning team, porting team and support I'm now 1350+ users, 1200+ UC phones, 30+ Softphones, Teams Connections. I got EXACTLY what I asked [SENSITIVE CONTENT] team for NO FLUFF..
Pros:
As a TelCom engineer and system administrator, it's EXTREMLY important to have a plan. That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions which makes my team and callers experience the best that can be. G-12 admin portal that sync's to Cloud PBX makes it SO SIMPLE to view, plan and strategize for growth and visualize call routing, make adjustments on the fly and most importantly have the provisioning team give me guidance and a REAL support and engineering team to be there when needed.
Cons:
We as Tech people wish that we had an out of the box, turn-key solution that works 100% to our favor. This is a GREAT wish list for all IT teams. There are a couple of items that I wish I could change, but these items are so insignificant and do not hinder performance to any degree. More of a cosmetic thing. For the sake of this portion of my review, I'll note - The admin portal is also cloud based. The admin panel has MANY pages and options to choose from like Users, Auto Attendants, Queues, Inventory, etc. A few of these pages I wish that we could change sorting features. I know, it's petty but sometimes, this gets annoying. Other than that, I don't have access to softphone users and management area of that just yet. It's coming but not just there yet.
getting set up
Comments: now that our headsets are solved the call waiting interruption problem is overr but the yealink corded headsets are not long enough to work with
Pros:
chat system and backup service in idaho to configure line rolling and setup
Cons:
their rep no idea which headsets would not be suitable for this deployment. went through weeks of trying to queue calls, silence call waiting, eliminate voice mail and other customizations that their support staff eventually figured out.
Manager of Computer Services
Pros:
The portal is very easy to understand and use
Cons:
I still have issues using the reporting portal
Momentum Response
4 weeks ago
Hi LeAnn! Thank you for your feedback! We’re glad to hear that you find the portal easy to use. We understand that the reporting portal has been a challenge, and we’d love to help. Please don’t hesitate to reach out to our support team—we’re here to assist you! Looking forward to making your experience even better.
Took too long to remediate
Comments: Overall, good; right now, I'm upset that it took 4-5 calls to get assistance and resolution.
Pros:
Historically, the service response, and call quality.
Cons:
The service response, and lack of speed to get this issue resolved.
Working with Momentum
Comments: [sensitive content hidden] have been great to work with and have done an excellent job interacting with my clients.
Pros:
Very easy to work with. They offer a great service at very competitive rates.
Cons:
I don’t have anything bad to comment regarding Momentum.
Momentum Response
4 months ago
Thank you for your wonderful feedback! We're thrilled to hear that you’ve had a positive experience working with Momentum and that our team has been able to deliver excellent service to both you and your clients.
