iSolved

Who Uses iSolved?

Designed for small to midsize businesses, an HR solution that enables users to schedule shifts, view overtime levels, run customized reports, preview payroll, write performance reviews, and more.

What Is iSolved?

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement

iSolved Details

isolved

http://www.isolvedhcm.com

Founded 1992

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iSolved pricing overview

iSolved does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

iSolved deployment and support

Support

  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation

iSolved Features

  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking

View full list of Attendance Tracking Software

  • ACA Reporting
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Benefits Administration
  • FMLA Administration
  • HIPAA Compliant
  • HSA/FSA Administration
  • Health Insurance Administration
  • Life Insurance Administration
  • Online Benefits Enrollment
  • Provider Management
  • Retirement Plan Management

View full list of Benefits Administration Software

  • Benchmarking
  • Benchmarking
  • Employee Recognition
  • Employee Recognition
  • Goal Management
  • Goal Management
  • Negative Feedback Management
  • Negative Feedback Management
  • Performance Management
  • Performance Management
  • Pulse Surveys
  • Pulse Surveys

View full list of Employee Engagement Software

  • 360 Degree Feedback
  • 360 Degree Feedback
  • Applicant Tracking
  • Applicant Tracking
  • Benefits Management
  • Benefits Management
  • Compensation Management
  • Compensation Management
  • Employee Database
  • Employee Database
  • Employee Profiles
  • Employee Profiles
  • Onboarding
  • Onboarding
  • Payroll Management
  • Payroll Management
  • Performance Management
  • Performance Management
  • Recruitment Management
  • Recruitment Management
  • Self Service Portal
  • Self Service Portal
  • Time & Attendance Management
  • Time & Attendance Management
  • Time Off Management
  • Time Off Management

View full list of Human Resource Software

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

View full list of Payroll Software

  • Compensation Management
  • Compensation Management
  • Competency Management
  • Competency Management
  • Employee Lifecycle Management
  • Employee Lifecycle Management
  • Goal Setting
  • Goal Setting
  • Individual Development Plans
  • Individual Development Plans
  • Onboarding
  • Onboarding
  • Performance Management
  • Performance Management
  • Recruitment Management
  • Recruitment Management
  • Succession Planning
  • Succession Planning
  • Training Management
  • Training Management

View full list of Talent Management Software

  • Biometric Recognition
  • Messaging
  • Messaging
  • Mobile Access
  • Mobile Access
  • Online Punch Card
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Workstation Tracking

View full list of Time Clock Software

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking

View full list of Time Tracking Software

  • Activity Tracking
  • Billing & Invoicing
  • Expense Tracking
  • Project Tracking
  • Reimbursement Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project

View full list of Time and Expense Software

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

View full list of Workforce Management Software

iSolved Alternatives

More iSolved alternatives

iSolved Reviews

Read all reviews

Overall rating

3.7/5

Average score

Ease of Use 3.7
Customer Service 3.3
Features 3.7
Value for Money 3.6

Review software

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Heidi e. A.
Lending Processing Assistant Manager
Banking, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/08/2018

"Multiple Features"

Pros: - Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

Cons: You can access the website via mobile or app but they don’t have all features available.

  • Reviewer Source 
  • Reviewed on 06/08/2018
Brandy T.
Office Manager
Entertainment, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    2 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/09/2019

"First time experience"

Comments: It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pros: I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Cons: I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/09/2019
Bill K.
Admin
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/09/2020

"Very easy"

Comments: Very easy to use and other then the rare website down error no complaints

Pros: All I have to do is sign in (enter a code if I'm logging into a new computer) and do a quick time stamp. Very easy.

Cons: Very rarely the website is down and I am unable to document the time. Fortunately you can still document time but it is extra work.

  • Reviewer Source 
  • Reviewed on 14/09/2020
Chrissy C.
HR Manager
Management Consulting, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 03/12/2019

"Horrible Customer Service"

Comments: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros: We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons: This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

  • Reviewer Source 
  • Reviewed on 03/12/2019
Rhonda C.
HR Director
Restaurants, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/06/2020

"iSolved - Payroll & Onboarding"

Comments: Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.

Pros: Ease of use, online university training for the different modules. Customer service and response time is AMAZING!

Cons: Switching between companies on the same account gets stuck at times or pulls info from the previous Company when in individual time information.

  • Reviewer Source 
  • Reviewed on 30/06/2020