--- description: Get detailed information about Zendesk Suite usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.co.il/software/164283/zendesk Page: 1 / 165\ Next: [Next page](https://www.capterra.co.il/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4090 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4090 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$115.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Activity Dashboard - Activity Tracking - Asset Tracking Software - Assignment Management - Automated Routing - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Routing - Call Scripting - Call Tracking Software - Chat/Messaging - Collaboration Tools - Communication Management - Complaint Monitoring - Computer Telephony Integration - Contact Management Software - Content Management System (CMS) Software - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Customizable Templates - Feedback Management - For Insurance Industry - Health Score - IVR - Incident Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Multi-Channel Data Collection - Onboarding Software - Proactive Chat - Real-time Consumer-facing Chat - Recording - SMS Messaging - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management Software - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (219 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 204 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.co.il/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18803 reviews) 3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Simplifying Customer Service Workflows" — 5.0/5 > **jane** | *23 March 2026* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: I love how Zendesk Suite keeps customer support organized and efficient. It centralizes tickets, messages, and chat in one platform, making it easy to respond quickly and provide consistent, high quality support. > > **Cons**: Sometimes Zendesk Suite can feel a bit complex for new users, and navigating all the features takes time to learn, but once familiar, it becomes a very powerful support tool. > > My overall experience with Zendesk Suite has been very positive. It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service. ----- ### "Getting started with Zendesk from scratch" — 4.0/5 > **Leonardo** | *29 December 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM). The integration possibilities also make a difference, making it easy to incorporate other third-party channels. > > **Cons**: Many simple but useful features are left out in order to focus on new products. The community provides constant feedback, but with a focus on AI features, the Zendesk team has not tried to improve the experience of existing products (except for UI improvements). > > As a self-taught Zendesk Admin, having an engaged community that supports one another made it easier for me to understand the Zendesk Suite and provide quick and efficient support to customers. Especially in LATAM, where WhatsApp is widely used, the native integration with Meta makes all the difference. ----- ### "Nearly the standard for multichannel customer support options" — 3.0/5 > **Verified Reviewer** | *16 February 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: While they're not completely ubiquitous on the internet, Zendesk is used by many large companies, so it's a clear and efficient customer support structure that is easy to use for customers. > > **Cons**: While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers. > > When attempting to streamline our support efforts, both for customers and for employees, we turned to Zendesk and found that it did exactly what it said it did. For unknown reasons we couldn't get buy-in from all employees though, and ended up looking elsewhere. ----- ### "Efficient and User-Friendly Customer Support Platform" — 5.0/5 > **Sonu** | *3 May 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite is very user-friendly and easy to set up. I liked how it centralises all customer interactions (email, chat, and tickets) in one place, which improves efficiency. The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance. > > **Cons**: Pricing can be quite high, especially as you scale or need advanced features. Some customisations and reporting setups are a bit complex and require time to learn. Also, occasional delays in customer support response can be frustrating. > > Overall, my experience with Zendesk Suite has been positive. It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management. ----- ### "Zendesk for Ticket Tracking and Functionality" — 4.0/5 > **Alexandra** | *30 March 2026* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: Zendesk is a great platform to track projects and inquiries. It is packed full of features and analytics, and is relatively easy to deploy and utilize. We are able to handle multiple inboxes, track SLAs, and retrieve information from prior tickets efficiently. > > **Cons**: Zendesk has a lot of great functionality, but it comes at a cost. For organizations with a tighter budget, it might be hard to justify the price for Zendesk compared to other more budget friendly platforms, especially if you don't need all the bells and whistles. > > Zendesk has been a great value-add to our organization. We have multiple functions operating within the platform, and it has increased our efficiency and tracking capability. We have greater insight into the inquiries our team receives, and we find the ----- Page: 1 / 165\ Next: [Next page](https://www.capterra.co.il/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data