What Is Zendesk?
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Who Uses Zendesk?
Over 160,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Where can Zendesk be deployed?
Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- Zendesk
- Located in San Francisco, US
- Founded in 2007
- Phone Support
- 24/7 (Live rep)
- Chat
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About the vendor
- Zendesk
- Located in San Francisco, US
- Founded in 2007
- Phone Support
- 24/7 (Live rep)
- Chat
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Features of Zendesk
Reviews of Zendesk

Andrés G.
Review of Zendesk as a Tech Support Employee.
Pros:
The possibility of creating views allows me to understand better priorities and SLAs. Also, I love to know who is viewing mi tickets.
Cons:
Sometimes external users have access to our internal comments. Not sure how that happens.

Devyani S.
Alternatives Considered:
Overall good and feature rich customer helpdesk application but not for early startups
Comments: Overall zendesk is great helpdesk and provide multiple features that an enterprise need to handle huge customer base and track tickets and complaints on the go. They should think of support system in mobile app too. Also I am not much satisfied with their customer support as they couldn't resolve many of the issues like reviving a lost ticket forms due to mistakenly closed issues.
Pros:
Their cloud application is really good and provide satisfactory uptime, makes our work more seamless while live chat with clients to solve a specific issue. Automation of ticketing mechanism is the best thing for me and my team, whenever ticket get generated it sends a mail to customer and when its get resolved or closed it again send automated mail to inform customer. And also I liked the quick addition of new manager or technician to the system without making much big changes in dashboard.
Cons:
Even I liked the features and automation, I have spent hours to learn the system as their dashboard is not so user friendly. For an early startup cost of this application is too high as there are features that they might not need.
Davide C.
Zendesk...Good but....
Pros:
The ability to manage all reports from various customers
Cons:
The management of the hourly balance at the end of the month, management of too much complicity of the SLAs, management of confusing information
Steve A.
Good overall system for customer ticket management
Comments: Overall it has worked pretty well. On the user end, it's been marginally better than Front, but the reporting and integration functions have been better. It's way better than using a regular email program like Outlook.
Pros:
What I like most about the software is the easy to set up automations. Overall it's easy to use for ticket management and response.
Cons:
What I like least is the lack of auto refreshing. Sometimes views would auto refresh but sometimes not, and it would usually take a while if they did. Also, the tag and macro systems are a bit clunky to use.

Andrea G.
Alternatives Considered:
A powerful software, but with limitation if you don't upgrade
Pros:
Zendesk is reliable and very intuitive. It has a lot of integration that simplify your work if you are using a lot of tools with your business
Cons:
The basic plan has some limitations that make Zendesk less competitive compared to other solutions