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Zendesk Suite
What Is Zendesk Suite?
Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them.
Who Uses Zendesk Suite?
Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.
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Zendesk Suite
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Reviews of Zendesk Suite
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Good Tool for Support Tickets, Live Chat and Messaging
Comments: A good tool to communicate with the customers and also internal communication in Contact Center
Pros:
I like the way Zendesk is handling the Support tickets, Live chats, and messages & providing a lot of options to analyze the data on their end or extract the data via API & analyze on our end
Cons:
Lack of Option for extracting some of the data via API which is available in their website Dashboard
perfect way for customer management
Comments: Although initial setup was difficult at first, using Zendesk was the best choice for many reasons. If you want to significantly improve the efficiency of your customer support team, give it a try! I think it will be a good solution to improve the effective service quality of customer management.
Pros:
I most liked the way Zendesk allows you to communicate with customers through various channels. It seems that more effective customer management has been possible because customer communication can be managed comprehensively in one place! The automated response system was also much more effective, reducing the workload. I like that I can check various data at a glance, such as performance indicators, through the dashboard.
Cons:
While using the various features, there aren't many things I particularly like. Although a mobile app is provided, it is a bit inconvenient that some functions are limited compared to when using it at a desk. But other than that, I like many other aspects.
Basic, but a bit high price
Comments: This customer service platform stands out for its intuitive interface and comprehensive ticketing system. The software excels in managing customer communications across multiple channels including email, chat, and social media.
Pros:
User-friendly interface with easy navigation Reliable performance for team collaboration
Cons:
Limited customization options Higher pricing for advanced features Basic reporting features could be enhanced
Ease of Communication with Customers
Comments: Zendesk has made our communications way easier. Once we set it up correctly, it's increased our support for customers.
Pros:
Zendesk allows us to stay connected with customers. With the ticketing system, we are able to reply to all customer emails promptly without missing any communications. The ability to create tickets through the API, external email, and their web plugin is integral in our communication. The FAQ help through the web plugin also helps cut down on questions and provides our customers with a convenient way to answer questions on their own, before needing to reach out to us.
Cons:
Setup can be a bit confusing with managing users in both admin and the support sections of the suite. Other setup issues was the complexities of macros and making sure multiple emails creates a thread correctly.
Good value and UI
Comments: Overall good use for purpose. Good to track customer raised incidents and raised how support handledd them.
Pros:
I do like clean and straight forward UI. I can easily CC myself in the tickets raised inside Zendesk, track and add comments into tickets and review data.
Cons:
Reporting could be improved, whilst I do like clear UI would prefer it to be more modern and sleek.
