--- description: Get detailed information about UJET usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UJET Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [UJET](/software/164070/ujet) # UJET Canonical: https://www.capterra.co.il/software/164070/ujet Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/164070/ujet?page=2) > UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. > > Verdict: Rated **4.6/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses UJET? UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 140 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UJET - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$80.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact us for pricing details: https://www.ujet.co/contact-sales - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish - **Available Countries**: United States ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - Automatic Call Distribution - Autoresponders - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Routing - Call Tracking Software - Call Transfer - Chat/Messaging - Communication Management - Computer Telephony Integration - Customer Experience Management - Customer History - Customizable Branding - Dashboard Software - Feedback Management - File Transfer - Geotargeting - IVR - Inbound Call Center - Interaction Tracking - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Negative Feedback Management - Outbound Call Center - Personalization and Behavioral Targeting Software - Phone Key Input - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting & Statistics - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Text to Speech - Transcripts/Chat History - Transfers/Routing - VoIP Software - Voice Customization - Voice Mail - Workforce Management Software ## Integrations (8 total) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Support Options - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software) ## Alternatives 1. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (1001 reviews) 2. [Genesys Cloud CX](https://www.capterra.co.il/software/21409/genesys-cloud) — 4.3/5 (268 reviews) 3. [NiCE CXone](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Five9](https://www.capterra.co.il/software/132405/five9) — 4.2/5 (484 reviews) ## Reviews ### "Awesome Tool" — 5.0/5 > **Juan** | *11 April 2020* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. > > **Cons**: It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. > > I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *14 October 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Reporting is excellent, Routing is very easy, Creating teams and users. > > **Cons**: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. > > everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. ----- ### "A simple and easy product" — 3.0/5 > **Verified Reviewer** | *25 September 2020* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. > > **Cons**: There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. > > Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. ----- ### "Great experience with Ujet\!" — 4.0/5 > **Lauren** | *16 September 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people\! The team at Ujet is great, they are attentive and listen to feedback very well. > > **Cons**: The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. > > Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. ----- ### "Great customizable tool" — 4.0/5 > **Allyse** | *21 September 2020* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. > > **Cons**: I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. > > We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing\! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/164070/ujet?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/164070/ujet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data