--- description: Get detailed information about InMoment usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InMoment Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Business Intelligence (BI) Software](/directory/23/business-intelligence/software) > [InMoment](/software/160599/inmoment) # InMoment Canonical: https://www.capterra.co.il/software/160599/inmoment Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/160599/inmoment?page=2) > Improve experiences at the intersection of value—where customer, employee, product, and market needs meet business objectives. > > Verdict: Rated **4.3/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses InMoment? Web-based customer experience management solution for all businesses that helps with customer loyalty, text analytics, business intelligence, and surveys. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 29 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: InMoment ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact InMoment for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Croatian, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese - **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 87 more ## Features - AI/Machine Learning - API - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Anonymous Feedback - Benchmarking - Call Recording Software - Call Tracking Software - Competitive Analysis - Customer Experience Management - Customer Segmentation - Customizable Templates - Dashboard Software - Data Import/Export - Data Visualization Software - Employee Coaching Tools - Engagement Tracking - Feedback Management - Goal Management - Keyword Tracking - Monitoring - Multi-Channel Data Collection - Multiple Data Sources - NPS Survey Structure - Natural Language Processing - Natural Language Search - Negative Feedback Management - Notes Management - Performance Metrics - Personalization and Behavioral Targeting Software - Pulse Surveys - Real-Time Analytics - Reporting & Statistics - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - Review Sharing - Search/Filter - Sentiment Analysis - Social Media Integration - Social Media Monitoring Software - Social Sharing - Strategic Planning Software - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Visual Analytics ... and 8 more features ## Integrations (81 total) - AWS Systems Manager - Alchemer - Apple Business Essentials - Auth0 - BambooHR - Campaign Monitor by Marigold - Capgemini Intelligent Automation Platform - Capsule - ClickSend - Contentsquare - Coupa - Custify - Databricks - Deputy - Docparser ... and 66 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Business Intelligence (BI) Software](https://www.capterra.co.il/directory/23/business-intelligence/software) ## Related Categories - [Business Intelligence (BI) Software](https://www.capterra.co.il/directory/23/business-intelligence/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) - [Text Mining Software](https://www.capterra.co.il/directory/30933/text-mining/software) - [NPS Software](https://www.capterra.co.il/directory/32075/nps/software) - [Employee Engagement Software](https://www.capterra.co.il/directory/30817/employee-engagement/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.co.il/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 2. [Trustpilot](https://www.capterra.co.il/software/169618/trustpilot) — 4.5/5 (1207 reviews) 3. [Broadly](https://www.capterra.co.il/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.capterra.co.il/software/178112/socialsurvey) — 4.7/5 (89 reviews) 5. [Jotform](https://www.capterra.co.il/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) ## Reviews ### "Inmoment for recognition" — 4.0/5 > **Vineet** | *29 December 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly > > **Cons**: When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly > > Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service ----- ### "One of the best around and employees who care" — 4.0/5 > **Jace** | *16 December 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support \& training team are amazing. > > **Cons**: The lack of innovation. Their core products are awesome and work flawlessly but what comes next? > > There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours. ----- ### "Bad experiences (UX DX CX) at inMoment" — 1.0/5 > **Jerdeng** | *15 September 2026* | Design | Recommendation rating: 0.0/10 > > **Pros**: No things are positive for InMoment, at all. It is only good at troubling peoples, where in d midst of time / energy heavily spent, it kick us out > > Did surveys managed by InMoment, don't waste your time \& energy at all\! InMoment just simply kick peoples out, in the midst of the surveys. Be aware\!\!\!\!\!\!\!\!\! overall experience with InMoment, are all negative experiences ----- ### "Feedback - Good or bad, make it into a positive with InMoment" — 5.0/5 > **Joanne** | *22 October 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Feedback abilities from patients and customers. Any feedback is positive even when it’s a negative. Receiving email alert communication about good and bad feedback. Keeping employee management tight and employees valuing the companies morals. > > **Cons**: I don’t like getting Customer Rescues but, even those you can make into a positive. Feedback is good. :) > > Enjoy viewing it on a daily basis. Allows me to see my customers and patients feedback about the services they received at my location. ----- ### "Good for customer experience surveys" — 4.0/5 > **Verified Reviewer** | *5 January 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like the intuitive user interface. It's easy to create surveys and quizzes, and gather feedback for our products and services. Their billing system is also quite transparent. > > **Cons**: Nothing really\! I wish they can have more advanced features in questionnaires like advanced branching logic and more integrations. > > It's great and I wish to continue using InMoment for my customer feedback surveys. Their text analytics lets me gain insights from the unstructured data like long textual feedback and get an understanding of the customer sentiments. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/160599/inmoment?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/160599/inmoment) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nb | | ----- ## Structured Data