---
description: Get detailed information about Wolken ServiceDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Wolken ServiceDesk Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Wolken ServiceDesk](/software/160047/wolken-service-desk)

# Wolken ServiceDesk

Canonical: https://www.capterra.co.il/software/160047/wolken-service-desk

> An Enterprise configurable and ready-to-use ServiceDesk solution for Customer Service \& ITSM deployed on cloud infrastructure.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Wolken ServiceDesk?

SMB, Higher SMB and large Enterprise.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wolken Software
- **Location**: San Mateo, US

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: The pricing starts from $30 Per Agent Per Month for Support Analysts
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Asset Tracking Software
- Configuration Management
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Self Service Portal

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)

## Related Categories

- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software)
- [IT Ticketing Systems Software](https://www.capterra.co.il/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.capterra.co.il/software/138769/jira-service-management) — 4.5/5 (763 reviews)
3. [SysAid](https://www.capterra.co.il/software/107225/sysaid) — 4.5/5 (511 reviews)
4. [InvGate Service Management](https://www.capterra.co.il/software/133392/service-desk) — 4.6/5 (108 reviews)
5. [HappyFox Help Desk](https://www.capterra.co.il/software/83211/happyfox) — 4.6/5 (92 reviews)

## Reviews

### "Wolken ServiceDesk issues tracking on a single click." — 4.0/5

> **Verified Reviewer** | *30 June 2021* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform.
> 
> **Cons**: The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software.

## Links

- [View on Capterra](https://www.capterra.co.il/software/160047/wolken-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/160047/Wolken-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/160047/wolken-service-desk> |
| en-AU | <https://www.capterra.com.au/software/160047/wolken-service-desk> |
| en-CA | <https://www.capterra.ca/software/160047/wolken-service-desk> |
| en-GB | <https://www.capterra.co.uk/software/160047/wolken-service-desk> |
| en-IE | <https://www.capterra.ie/software/160047/wolken-service-desk> |
| en-IL | <https://www.capterra.co.il/software/160047/wolken-service-desk> |
| en-IN | <https://www.capterra.in/software/160047/wolken-service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/160047/wolken-service-desk> |
| en-SG | <https://www.capterra.com.sg/software/160047/wolken-service-desk> |
| en-ZA | <https://www.capterra.co.za/software/160047/wolken-service-desk> |

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