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What Is HotelRunner?

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach.

HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits.

Who Uses HotelRunner?

Online sales and distribution management for all types of properties including individual hotels, chains, hostels, villas and bnbs. Includes website, booking engine, channel manager and more features.

HotelRunner Software - 1
HotelRunner Software - 2

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Reviews of HotelRunner

Average score

Overall
3.9
Ease of Use
3.9
Customer Service
3.9
Features
3.9
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Erdem
Erdem
Skipper in Türkiye
Verified LinkedIn User
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very easy to use. Connects us to world

5.0 5 years ago

Pros:

As dundar thermal we have been using Hotelrunner for last 5 years. It is very easy to update availability. Support team is very helpful and always answering our requests promptly. It is a great pleasure to work with them

Cons:

easy and fast to update availability at all the sites.

HotelRunner Response

5 years ago

Thank you Erdem, we are glad to be working with Dundar Thermal for the past 5 years also!

GUVENC
FRONT OFFICE MANAGER in Türkiye
Hospitality, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

User friendly & strongly recommended

4.0 3 years ago

Comments: when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future.

Pros:

very easy to use, quite enough features for a hotel, succesful and quick support

Cons:

support desk or call center should be 7/24 reachable

HotelRunner Response

3 years ago

Thank you Guvenc for your positive review! Its nice to hear you had a smooth setup and that you had a positive experience with our support team. We always thrive to resolve any concerns as soon as possible.

Sam
Manager in India
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Avoid at all costs. No customer Service. It will keep overbook your property.

1.0 2 years ago

Comments: I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called [SENSITIVE CONTENT] at Hotelunner, and always received a standard reply.
Avoid them at all costs if you can.

Pros:

nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them....

Cons:

i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money....

Nusret
Sales Manager in Türkiye
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

User Friendly Channel Manager & A Modern Reservation Module

5.0 last year

Pros:

It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission.

Cons:

Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time.

HotelRunner Response

last year

Hi there, Thank you for your heartfelt review and valuable feedback on the HotelRunner Experience. We take great pride in being responsive partners with HotelRunner. Your experience with us is sincerely important. We appreciate you taking the time to share openly how we can strengthen our partnership and better serve you. Please know that your words have struck a chord with our team. We are fully committed to enhancing the HotelRunner Experience and partnership in response to your concerns. There is nothing more valuable than honest insight from partners like you. We aim to provide the best by constantly learning and improving. You have our commitment to making things right and getting better every day - with your help and voice guiding the way. Thank you again for your candor, support, and continued partnership. We look forward to speaking with you soon. Best, The HotelRunner Team

Admir
Admir
Owner/Manager in Bosnia
Verified LinkedIn User
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1+ year
Reviewer Source

Good value for m but still much to do

4.0 5 years ago

Pros:

As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great

Cons:

There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.

HotelRunner Response

5 years ago

Thank you Admir for your kind words and recommendation! We are working on a introduction video which will show you the best and easiest way to use HotelRunner.