JotForm

Who Uses JotForm?

GPS-enabled, web-based form building tool that lets businesses of all sizes create survey forms for data collection while reviewing and sharing multiple submissions in real-time.

What Is JotForm?

Ideal for businesses of all sizes, it is a form building tool that helps users create survey forms while also reviewing submissions.

JotForm Details

JotForm

https://www.jotform.com

Founded 2006

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Not Offered
JotForm video
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JotForm pricing overview

JotForm has a free version and does not offer a free trial. JotForm paid version starts at US$29.00/month.


Starting Price

US$29.00/month

Free Version

Yes

Free Trial

No

JotForm Features

  • Access Controls/Permissions
  • Archiving & Retention
  • Collaboration
  • Drag & Drop
  • Forms Creation & Design
  • Full Text Search
  • Process/Workflow Automation
  • Version Control

View full list of Forms Automation Software

  • Annotations
  • Convert to PDF
  • Digital Signature
  • Encryption
  • Merge / Append
  • PDF Reader
  • Watermarking

View full list of PDF Software

Vendor has not completed this information.

View full list of Survey Software

JotForm Alternatives

More JotForm alternatives

JotForm Reviews

Showing 5 of 489 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.3/5
Features
4.5/5
Value for Money
4.5/5
Antony T.
Ceo
Entertainment, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/12/2019

"Better than Google Forms"

Comments: I used Google Forms before Jotform and the truth is that I never switched back. Jotform helped very much me and my bussines.

Pros: - Very good designed forms
- Very easy to create a form
- Much types to select
- Cal also create a product form

Cons: I didn't had much cons but I'm gonna say some.
- Takes a little more time to make a form.
- I had difficulty to add a white block.

  • Reviewer Source 
  • Reviewed on 03/12/2019
Kathleen C.
Marketing Director
Higher Education, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/01/2020

"Form Builder that keeps getting Better"

Comments: I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!

Pros: When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons: At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Vendor Response

by JotForm on 22/09/2020

Glad you find JotForm valuable for your needs. It is also great to know that your issues has been resolved.
Best Regards!

  • Reviewer Source 
  • Reviewed on 10/01/2020
Eoin G.
Owner
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/07/2020

"Very Good and Constantly Improving Online Form "System""

Comments: We are using Jotform for completing our onboarding "paperwork" with our new clients. The conditional formatting option is very helpful in reducing unnecessary questions for different types of clients.

Pros: Jotform started out as a simple webform application and has grown tremendously since I started using it in 2015. The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options. HIPAA compliance and form Encryption make collecting sensitive information very secure. Customer service is quick to respond and people trying to use JotForm to create forms for Phishing are identified and locked out until they prove they are legitimate (it happened to me when trying to create an online W-9 for our clients.

Cons: JotForm just released JotForm Reports which may solve my primary "complaint". While you can create awesome notification emails which shows the data collected, You are not able to specify in the notifications to exclude fields with no response. This was important for us and required we use a different vendor since we could not create a workaround.

Vendor Response

by JotForm on 16/09/2020

Thanks for your excellent review. We are glad that your complaint has been resolved. By default, empty fields are not shown on sent email notifications. There's a setting in the email notification where you can enable/disable this feature. Guide: https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts
If you have any other questions, feel free to contact us in our Support System through this contact form https://www.jotform.com/contact/.
Best Regards!

  • Reviewer Source 
  • Reviewed on 27/07/2020
Scott H.
Founding Member, Controller
Wholesale, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 24/07/2017

"It's great, until you need support"

Pros: Jotform is pretty easy to use and set up decent looking forms that you can embed. Our non technical team members have been able to use it.

Cons: Recently, we stopped receiving our forms, mysteriously. We have a paid account and I contacted support which is e-mail only. Apparently, their idea of support is blame Google and shrug it off. Through the course of 4 e-mails over 3 days, we've whitelisted their IP's in our G-suite admin settings, updated our MX records, etc. done everything they've asked over the course of 4 or 5 support requests. We've used G-Suite (Google Apps) for 8 years and never had a problem with Jotform. The messages aren't in our spam folders. Their promise to escalate the support, never materialized. Products are only as good as their support, and they basically don't have modern support standards.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 24/07/2017
Daniel F.
Marketing & Comms Team Leader
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/06/2020

"Full featured form software"

Comments: Jotform is a key system for automating our information flows, especially collecting media files.

Pros: Easy for everyone in the team to use. Great conditional logic. Very useful widgets e.g. signature collection, photo/camera upload.

Cons: More competitive pricing would be helpful - otherwise raising the monthly submission limits.

Vendor Response

by JotForm on 16/09/2020

Thanks for sharing your great pros. That's appreciated.
Unfortunately, we do not have any other pricing besides what you see on our pricing page http://www.jotform.com/pricing/ as of the moment. Our pricing is mainly based on usage. However, to get a permanent increase in your submissions limit, you can complete the Get More task on your My Account section https://www.jotform.com/myaccount/getmore.
Regards!

  • Reviewer Source 
  • Reviewed on 11/06/2020