15 years helping Israeli businesses
choose better software

What Is Jotform?

Automate your entire form process with Jotform Enterprise. Create, customize, send and analyze forms in one central shared workspace. Automatically track form responses in a spreadsheet, generate data reports, and automate e-sign forms in one place. Spend less time and money on messy paper forms and switch your company to Jotform's easy-to-automate online digital form workspace. Integrate your favorite apps to your forms, generate form reports, host data locally, import existing forms, and more

Who Uses Jotform?

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

Jotform Software - Jotform provides HIPAA-compliant forms and a business associate agreement (BAA) so your organization can collect health information safely and securely.
Jotform Software - With secure PCI compliance, a mobile-friendly interface, no additional transaction fees, and 35+ payment gateways available on our free plan, Jotform makes it easier than ever to securely receive online payments.
Jotform Software - Jotform offers the largest selection of free form templates available online.
Jotform Software - Jotform offers everything from CRMs and cloud storage solutions to payment processors and project management boards!
Jotform Software - Create gorgeous forms without needing to know how to design.

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Reviews of Jotform

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ziva
Ziva
Sales Services Manager in Portugal
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

An efficient tool for creating forms and documents.

5.0 3 weeks ago New

Comments: It has been a fruitful experience using Jotform for us. It provides us with one single tool for creating all our forms. It makes it easy to create forms for collecting customer details and feedback during sales.

Pros:

Jotform allows us to create any kind of form that we need without any restrictions. Creating forms is very easy and there are templates which guides us through it. Easy integration with our customer engagement product help us create survey and polling forms to collect customer feedback. It allows us to create beautiful forms by styling them.

Cons:

There has never been an issue in our experience with Jotform. All things works good and there is nothing not to like.

Jotform Response

3 weeks ago

Hi Ziva, Thanks for the excellent rating and sharing a detailed experience on how easy it is for your to create forms using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Nicholas
Technology Administrator in US
Consumer Goods, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

If you use BigCommerce/Shopify, this product is amazing

5.0 2 months ago New

Comments: Amazing. For the price, which is low compared to how much it is used, its been well worth its cost and more.

Pros:

It was super easy to create a form with rules and automation, and then embed into our website. It's kind of ridiculous the amount of control you have in Jotform, and our ability to then import this into Netsuite is just icing on the cake (we email submitted forms to our CMS portion of Netsuite).

Cons:

I really don't have a negative at the moment.

Jotform Response

last month

Hi Nicholas, Thanks for sharing a detailed review of our platform. We are glad that our platform fits your needs as you build your form. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Verified Reviewer
Verified LinkedIn User
Philanthropy, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Zero Decent Customer Service and Jotform forms are not working

1.0 2 weeks ago New

Comments: terrible, the most frustrating experience. its a bad nightmare the responses I get, all irrelevant

Pros:

the forms were helpful for our line of business

Cons:

customer service is all automatic response without even looking at the problem writing about. can't solve major issues with the forms

Jotform Response

6 days ago

Hi, We're sorry to learn about your negative experience with our platform and services. We are committed to assisting you in resolving these issues. Could you please reach out to us through our Support Contact Form at https://www.jotform.com/contact/ with additional details? This will help us better understand the situation and what's going on. If you have existing support tickets, please feel free to reply to them so we can further address your issues. You can also reach out to us via email in the email address we shared. We look forward to your response.

Ally
Founder and Lead Planner in US
Events Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Lifesaver and Easy

5.0 last week New

Comments: Cannot live without it! I literally use everyday!

Pros:

I like the functionality and ease in customization.

Cons:

If I forget to connect to Google Drive, when I do, I wish we could sync all data not just from when it was connected and going forward (I know there is the option to sync all data when connecting Google Sheets).

Jotform Response

5 days ago

Hi Ally, Thanks for the excellent rating. We are happy to know that our platform fits your needs and it was easy for you to use. We have escalated your request to our Developers at this ticket: https://www.jotform.com/answers/15125711 on syncing previous data to Google Drive. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to the thread and let you know. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Jean-Michel
Projects Manager in France
Market Research Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

An online survey tool that is quite simple, but not very powerful

4.0 last month New

Comments: We needed a survey editing tool that could be quickly integrated into our own setups. JotForm allowed us to deploy a survey in less than half a day on several occasions. It is a tool that competes very well with Google Form and offers more possibilities.

Pros:

Very easy to get started with. The tool allows for basic but adequate customization, as well as the integration of several designs, again basic but sufficient. It integrates easily with other integrations (by appending a JavaScript to call the form). Its responsive integration meets the majority of scenarios.

Cons:

The tool is basic, but gets the job done. However, when you want to go into customization, especially in terms of design, it is quite limited to mandatory templates. And there's always this "bulky" aspect that does not adapt well to all situations (e.g., high-end).

Jotform Response

last month

Hi Jean-Michel, Thanks for taking the time to provide your feedback. We're pleased that you found our tool user-friendly and appreciated its customization features and integrations. If you encounter challenges with form customization, please don't hesitate to contact us via our Contact Us page at https://www.jotform.com/contact/. Our team is available to offer help and share resources to help you achieve the specific design you want for your forms.