--- description: Get detailed information about Freshchat usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.co.il/software/158117/freshchat Page: 1 / 6\ Next: [Next page](https://www.capterra.co.il/software/158117/freshchat?page=2) > Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. > > Verdict: Rated **4.1/5** by 126 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshchat? Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 126 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Chatbot Software - Code-free Development - Collaboration Tools - Communication Management - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Geotargeting - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3440 reviews) 2. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24119 reviews) 3. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1724 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "A Omnichannel Tool which reduced TAT ani pettu" — 5.0/5 > **Manijith** | *24 May 2026* | Semiconductors | Recommendation rating: 10.0/10 > > **Pros**: Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience. It offers great value for money with useful features available at an affordable price point. > > **Cons**: While Freshchat works well for basic communication and support needs, one area of improvement would be the addition of more advanced features and capabilities to better support growing business requirements. ----- ### "13 Days Down. $100K+ Gone. 6,500 Customers Lost. Freshchat's Answer? $1,000" — 1.0/5 > **Mohd** | *22 May 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Before the incident, the multi-channel dashboard was practical. Managing WhatsApp, website chat, and social media from one place saved our team time. The interface was straightforward and onboarding agents was quick. Setup was relatively painless. Credit where it's due, when it worked, it worked fine. > > **Cons**: In March 2026, Freshchat went completely dead for our account. Not slow, not buggy. Completely gone. 13 consecutive days with zero access to any channel. No WhatsApp, no live chat, no social messaging. Nothing. During those 13 days Freshworks gave us no recovery timeline, no backup plan, no interim solution. Near total silence for two weeks. We lost approximately 6,500 customer conversations permanently. Customers publicly called us scammers because we went silent on them for almost two weeks. Negative reviews flooded every platform we operate on across 6 GCC countries. After restoration, we spent two months asking for compensation. Their response was always "under internal discussion" and "awaiting management approval." The final offer after two months? $1,000. One thousand dollars for $100K+ in documented damages. A formal legal compensation demand has been sent to their headquarters. > > Catastrophic. We centralized all customer communication for our e-commerce operation across 6 countries on Freshchat. When it went down for 13 days, we had no fallback. 6,500 conversations lost forever. Brand reputation destroyed. Customers calling us scammers on public platforms. And Freshworks spent two months dodging accountability before offering $1,000. The product failure was devastating, but the way Freshworks handled it afterward was worse. No disaster recovery. No crisis management. No accountability. We are now migrating to a different provider and have sent a formal legal compensation demand. ----- ### "Cheif Executive Officer" — 5.0/5 > **Rithik** | *9 May 2026* | Biotechnology | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Freshchat is that it is simple and easy to use, with a great UI and very easy onboarding. Mainly, having multiple channels in one place makes it easier for the team to manage and pick conversations efficiently. The pricing is also quite affordable, and the integration with Freshdesk works really well. > > **Cons**: What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited. ----- ### "The Go-To Platform for Seamless Customer Chat" — 5.0/5 > **Srithika** | *21 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Freshchat is an excellent chat platform that is easy to customize according to business needs, offers multiple integrations, and simplifies customer communication workflows. Great affordable pricing. > > **Cons**: While the platform offers useful AI capabilities, some features occasionally fall short of evolving industry standards, and customer support responsiveness can be inconsistent at times. ----- ### "Chief Technology Officer" — 5.0/5 > **Atiradh** | *16 May 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses. > > **Cons**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.il/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data