Gong.io

One of the most valuable investments our team has made

Comments: Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

Pros:

As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Cons:

Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

Product-first, intuitive revenue intelligence software

Comments: Excellent and customer first.

Pros:

Ease of use, salesforce integration, great brand and strong product innovation.

Cons:

Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece.

Collaborative and helpful

Pros:

tells you what buzz words you're using and how long you talked vs. client

Cons:

monitors everything and at times you don't always want to be recorded

Easy and reliable

Pros:

This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance

Cons:

I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job

Gong is an amazing tool...

Comments: My experience with Gong has been great! I highly recommend it.

Pros:

I love being able to record my calls and review the audio or transcript to ensure I'm picking up all the important information on the calls

Cons:

I haven't really found anything I don't like. There is a process to learn all of the functionality. I think the thing I like least is I don't yet know how to fully take advantage of all its' features.