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JustCall
What Is JustCall?
JustCall's Business Phone System empowers 6,000+ businesses to streamline communication and enhance customer experiences. Expand your reach globally with the ability to make and receive phone calls in 70+ countries, all from a single platform. Enjoy multi-device access across mobile phones, laptops, and desktops, ensuring seamless communication anywhere. Get international business numbers or custom phone numbers to suit your brand, and easily keep existing phone numbers with seamless number porting. Automate workflows, integrate with 100+ CRMs, and put your customers first. Sign up today for a 14-day free trial. Pro plans start at just $49 per month.
Who Uses JustCall?
JustCall: All-in-one biz chat (voice, SMS, email, WhatsApp). Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally.
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Reviews of JustCall

THOUGHTS ON JUSTCALL
Comments: I worked as the front desk receptionist for an oncologist. I spent a lot of time scheduling and rescheduling our patients, which was crucial for treatment appointments and tests. The appointment management aspect of the program was highly successful!
Pros:
Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.
Cons:
Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens
A solution that works!
Pros:
After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team.
Cons:
There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like.
SaaS Labs Response
last year
Thank you for your review, Chrissy! It truly made our day! We appreciate your feedback and we are working towards offering seamless integration with your CRM. Cheers!
Errors/glitches make JustCall difficult to use
Comments: Frustrating. If a couple things were fixed it would be easy to use and really helpful in my day to day work. But right now, I have to use work arounds that take time. I asked JustCall support about the audio problems and the Hubspot intregration/Chrome Extension and they told me that it was my computer. I literally got a new computer and am still experiencing these issues.
Pros:
The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine.
Cons:
The integration with Hubspot does not work. Instead of being able to open the dialer directly with my students number already pre-populated. I have to open the Justcall dashboard, then open the dialer, then find my students number, and copy paste it into the dialer. Also if I have the dialer open, it will mess up the audio or a Zoom call or other video I am playing (Youtube for example.)
Efficient and user friendly
Comments: It's intuitive. I had no experience using a phone system online or doing customer service, and I could learn how to use it in no time.
Pros:
It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful.
Cons:
Sometimes it can be tricky to do 3 way calls, but other than that everything works great.
Excellent solution and excellent customer support
Comments: I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.
Pros:
Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.
Cons:
They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.
It’s good but could be better
Comments: When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more
Pros:
I like the ease and how they are constantly trying to upgrade what they do
Cons:
Customer support is not always helpful and not always around
SaaS Labs Response
last year
Thank you Ramona for your feedback. Appreciate it. We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly.
Alternatives Considered:
Solid system with reasonable rates
Comments: Very good. Strong support and quick responses. Straightforward features are easy to use and manage.
Pros:
Easy to set up and manage. Simple dashboard with straightforward features.
Cons:
Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.
SaaS Labs Response
2 years ago
Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail? Please share details about the issue at [email protected] and we'll get back to you at the earliest. Thank you for taking the time to share this with us. It means a lot to our team.
It is a company that listens to the needs of its users
Comments: It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts. You have the ability to listen to your calls and view data such as the number of calls per day
Pros:
Whenever I need assistance with an error or bug within the platform, they try to resolve it in the best way possible. It is easy to use, practical, and very intuitive I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.
Cons:
The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request

Amazing telephony solution for small businesses
Pros:
The integration with our existing CRM and mobile app
Cons:
Call and SMS charges can creep up pretty quick
SaaS Labs Response
10 months ago
Thank you for a fantastic review, Olivier! It truly made our day. Cheers!
A good product, might not be perfect for everyone
Comments:
Was looking for a solution to allow us to reach towards customers from all over Europe. JustCall is a good solution but was missing on some functionalities that we were looking for.
Appreciated their attempts at supporting us and how helpful and nice the team was. Good company, can see them helping other succeed!
Pros:
I liked how straighforward and easy to set JustCall is.
Cons:
I think that depending on company needs, their offering might be lacking and some more flexibility would make their product better.
SaaS Labs Response
9 months ago
Thank you for your review. We appreciate it. We'd love to hear your thoughts on the features you felt were missing. We are working towards improving our product, and your feedback will help us with that.
JustCall helps scale your business
Comments: IT's decent, we can stand the hiccups for the advantages the overall system brings. JustCall Customer Service and support is exceptional. Live chat, follow ups and sometimes even phone call to discuss in detail has been a factor for us to remain with JC. Other companies didn't provide live support across 3 continents and JC assist us 24/7.
Pros:
JustCall allowed us to grow into other countries while maintaining a centralised control of the numbers, billing, recordings, training while syncing all our contacts from our CRM across 3 countries into our call centers for our customer success team. If we didn't have this tool, it would be a massive headache to have local numbers, coordinate people with onboarding/offboarding who join or left the company, etc.
Cons:
Sometimes the quality of the calls drops and there's a lag. 2 out of 10 calls we have an issue with.
Avoid JustCall company
Pros:
The situation we ended up in after we stopped using them, denied all positive
Cons:
We asked JustCall to cancel the subscription after we moved to a different service. Not only they did not make a refund, but 2 months later, after our subscription they decided to do a $609.30 back charge without even informing us. No mater the quality of the service they provide, they act like scammer, so just avoid them.
SaaS Labs Response
last year
We sincerely apologize for any inconvenience you may have experienced with our service. Our utmost priority is to understand the issue thoroughly and assist you in the most effective manner possible. Kindly share your feedback with us by writing to [email protected]. Rest assured, we are committed to resolving the issue promptly and ensuring a positive experience for you. Thank you for your understanding, and we appreciate the opportunity to address your concerns.
Just Call: A Review for Businesses
Comments: I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use.
Pros:
One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.
Cons:
What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.
SaaS Labs Response
last year
Thanks a bunch for sharing your thoughts, James! We're thrilled you love the user-friendly interface and how seamlessly we integrate with Pipedrive and make.com. It's fantastic to hear our team successfully implemented the call muting feature you suggested. We're sorry about the confusion caused by conflicting instructions – that's not the experience we aim for. We're actively addressing this to provide clearer guidance in the future. Your feedback means a lot, and we're committed to making your journey smoother. If there's anything specific you'd like to discuss or improve, we're here for you. Cheers!
Unauthorised charging and short refunds. Locked out of account with credits bought and paid for.
Comments: A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this.
Pros:
for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.
Cons:
CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.
Great Product
Pros:
Functionality It's easy to use and very easy to onboard.
Cons:
Nothing negative so far, Very impressed with the staff and service
SaaS Labs Response
9 months ago
Thank you for a fantastic review, Thomas. Appreciate it! Cheers!
5 star review
Pros:
My company likes that you can record calls and listen to the playbacks for training purposes.
Cons:
3 way calling takes a little more work to set-up unlike 3 way calling from your cell phone so this was my companies least favorite feature but you can make 3 way calls by creating a conference for all attendees who need to be on the call together.
SaaS Labs Response
10 months ago
Thats awesome! Thanks a lot for your review, Carissa. Cheers!
Feature Rich - Questionable Support & Interface
Comments: Decent platform, feature rich. Again, they need to work on offer better support and refine their interface.
Pros:
The platform is incredibly feature rich. It has all of the functionality we need to run successful lead management.
Cons:
The time it takes for their support structure to get back regarding open issues is unacceptable. Often I find myself having to repeat details previously provided. Also the interface is not very intuitive.
SaaS Labs Response
10 months ago
Appreciate the feedback, Cub! Glad you find JustCall feature-rich. We're working on improving support speed and interface usability. We aim to provide great experience for our customers.
Easy to use
Pros:
The team immediately noticed the high call quality, we didn't have any more dropped calls or weird connections with people, which is a big win when dealing with possible clients.
Cons:
Sometimes it freezes or asks me to stop calling so fast in a row, let it breathe. I think that could be fixed.
I like using JustCall.
Comments: Overall, my experience with just call has been positive.
Pros:
The customer service representatives are helpful, polite and very attentive. You only have to wait a few minutes for assistance with most tickets. The price is right for the service and the interface is fairly intuitive.
Cons:
The call logs board can be slow to sync.
Terrible experience
Pros:
The app is really good. The features of the system are amazing.
Cons:
transferring our existing numbers to just call was a pain staking process. We are two months in and they have only ported 1 out of our 8 phone numbers. Customer service has been terrible.
Really Good tool
Pros:
Ease of Use: Intuitive interface that's easy to navigate. Call Quality: High-quality voice calls with minimal latency. Features like call scheduling and SMS automation save time. .
Cons:
Could be more modern and visually appealing.
JustCall Review
Pros:
Easy to use, clear, holistic, nice integrations, amazing and quick customer support service
Cons:
A lot of countries are blocked, I understand it's to prevent spam but it can cause a lot of friction sometimes. Also, the call quality through the hubspot integration can be bad sometimes and hard for people to understand us
SaaS Labs Response
last year
We hear you, Pauline! We're will work on your feedback. Thanks for helping us grow. Cheers!
GOOD TO USE
Comments: GOOD , IT IS INTERESTING TO KEEPING UP THE DATABASE AND COLD CALLING
Pros:
IT IS EASY TO USE ON DAILY BASES AND THE GRAPHICS ARE GOOD
Cons:
COULD BE MORE THAN 5 LEADS PER TURN TO CALL
Great way to Power through a ton of Numbers
Pros:
Once you're setup - you don't have to think about anything. Just turn on the dialer and go. Also, having a pre-recorded voicemail makes the experience even better.
Cons:
Setup is a little confusing. But Customer Service is great.
SaaS Labs Response
11 months ago
Thank you for your kind words, Aaron! You are amazing! We will definitely work harder to make sure the setup is seamless for you and all our customers. Cheers!
Amazing Software!
Comments: I love Just Call and wouldn't replace it for another software.
Pros:
I love the mass texting, call replayability, being able to download calls and reach thousands of clients with one click.
Cons:
Approval for bulk texts takes quite a bit of time and sometimes messages send twice.
SaaS Labs Response
last year
Yayyy! Thank you for your amazing review, Evo. Appreciate it. Cheers!