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What Is Xref?

Xref is a best-in-class solution that offers automated reference, pulse and exit surveys. Xref gathers data-driven feedback and actionable insights for confident people management - from candidate to departing employee.

Our user-friendly technology is backed by local support teams, offers multi-language capabilities and meets the highest global compliance standards (ISO27001).

Xref is accessible from any device and integrates with leading HR tools and ATS platforms for seamless workflows.

Who Uses Xref?

Xref is used in 195 countries around the world to support HR and talent acquisition teams from a vast array of industries to gather feedback and insights to recruit, retain and remember talent.

Xref Software - Screenshot of candidate and employment questions asked in an Xref reference check survey
Xref Software - Screenshot of Xref Exit Surveys dashboard used for customising a standard exit survey
Xref Software - Screenshot of Xref Pulse Surveys questions to collect employee feedback
Xref Software - Screenshot of the question library in Xref survey builder for customising surveys
Xref Software - Screenshot of Xref dashboard showing centralised people records to store employee and candidate data safely and easily

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Reviews of Xref

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
72%
4
25%
3
3%
Verified Reviewer
Verified LinkedIn User
Media Production, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Save time and get in-depth responses

5.0 4 years ago

Comments: Fantastic! It's easy to use and the staff are lovely. Always happy to help :)

Pros:

It saves me so much time. I also get a lot more information than I would over the phone. It's easier than trying to write down what someone is telling you. It can be done in the reference's own time which can be over the weekend or out of hours which means they can focus and put time into their responses. It's such a wonderful product I can't imagine not having it!

Cons:

Ability to self load credit Ability to alter email addresses or edit the references

Xref Response

4 years ago

Thanks so much for this lovely review. We appreciate your feedback and will take it into consideration for future process updates.

Peter
General Manager NSW in Australia
Staffing & Recruiting, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

We recommend XREF!

5.0 5 years ago

Comments: Over the past few years our organisation has been looking at tools and technologies to help improve the efficiency and productivity of our recruitment teams. We selected XREF for several reasons but primarily because it freed up our recruiters to find the next candidate, rather than them chasing referees of someone we had already placed. Our teams love it and as we have integrated the tool with our Candidate tracking system it ensures we maintain our workflow practices and compliance requirements.

Pros:

Ease of use The XREF team can quickly customise templates for us to suit client specific needs Candidate experience is a positive one The quality and detail of responses was surprisingly good from the outset. My team is happy as it makes them more efficient. Reduces the post placement overhead. Provides for greater accuracy and integrity of the reference check process. Excellent support and customer care from the XREF team

Cons:

the concern we had was that we may miss out on leads being generated from the old style reference check. The new feature, People Search, which we have just started using should help alleviate this concern.

Xref Response

5 years ago

Thanks for your feedback, Peter. We are glad that you have been able to save time and benefit from automating your references. It's also great to hear that you have recently started using People Search, we are confident that it will aid your recruitment with a smart and compliant approach to business development. Thanks again for taking a moment to write this review, Peter.

Amanda
HR Generalist in Canada
Government Administration, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Xref

3.0 5 years ago

Comments: Positive! customer service has been awesome and the company has shown openness to input and enhanced their platform.

Pros:

Easy to use and creates an efficiency in my work flow to avoid the back and forth with references.

Cons:

While it's a fairly straight forward platform there is alot of individual windows that require me to go in and out for each reference on each candidate.

Xref Response

5 years ago

Thank you for your review, Amanda. We're happy to hear you're benefiting from the time saved through the ease and efficiency of the Xref platform. We are always looking to improve our platform and appreciate the feedback. Thanks again for the great review.

Keira
Human Resources Business Partner in Australia
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use product

5.0 2 years ago

Comments: Easy to use, and well integrated with my recruitment software.

Pros:

Love the API connection with my recruitment software program, it means initiating a reference check is as quick as pressing a button!

Cons:

Lots of email workflow to the admin user, If I am doing bulk recruitment (20 employees) all undertaking references checking the email workflows are high. Perhaps workflow for candidates who haven't responded and when the total of reference checks requested have been completed only?

Xref Response

2 years ago

Hi Keira, Thank you for taking the time to leave a review. We're glad to know that you find our online reference checking tool easy to use. Our aim in automating references is to save time and simplify the tedious parts of a recruiter's job. With regard to your feedback about notifications, you can adjust the frequency of those in your settings. Please reach out to our dedicated Customer Success team at [email protected] if you would like assistance. We understand how important it is for account management updates to be shared; thanks for your feedback. We hope to give you the best experience possible for online reference checking. Thanks again for your review.

Anthony
Recruitment Manager in Australia
Nonprofit Organization Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Why go anywhere else

5.0 5 years ago

Comments: The systems solves the problem of reaching referees outside of our business hours more so when we need to do an international reference check. The referee can do it when they have time. You will never regret using XREF.
Wow amazing !

Pros:

I have nothing but good things to say, the ease of using this system, so easy to use, nothing is ever too hard for anyone that works at XREF, you can truly see that people love working at XREF and it shows in their customer service. The product is second to none and i will never use another system. As a recruiter for many years , we never like constantly calling referees who might say they are too busy to talk or just not answer for days. XREF takes away the pressure of trying to call referees and gives that time back to do other things. I just dont understand why you would not want to use XREF. You really feel like you are part of the team. Amazing system/Product and people!

Cons:

I cant say anything bad about the system.

Xref Response

5 years ago

Thanks, Anthony! We're so glad you continue to benefit from the ease of the platform and the support of the team. We know how difficult it can be to manage calls with international or busy references, so it's great to hear how the automated approach is helping. We love having you as part of the Xref family!

Kerryn
Talent Acquisition Manager in US
Biotechnology, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Xref - review

5.0 4 years ago

Comments: The experience is positive and one that I would not give up given the many benefits it allows for all stakeholders. It definitely reduces our time to fill given the timeliness of submitting all information.

Pros:

The software is extremely easy to navigate for all parties; employer, referee and candidates. It provides updates/reminders/customization and visibility on when the references have been completed or if there are delays the candidate can follow up with the referee. The document is easy to read and provides "norms" which is extremely helpful when comparing other candidates responses to the market. The template allows enough room for those who want to respond with extensive answers and provides follow up details of the referee if needed. Given the ease of use the references are produced in a timely way and allows us to progress to offers quickly reducing our time to fill.

Cons:

There could be the opportunity for further customization however this does not cause any issues for our organsiation.

Xref Response

4 years ago

Thanks for your review, Kerryn. We are glad to hear that you have benefited from the time saved and the ease of using the Xref platform for your reference checks. We understand how important it is to have a great experience through this vital stage of the hiring process. We would love to discuss your thoughts of further customisation throughout the referencing process. Please feel free to reach out to us at a convenient time and we will take on any feedback regarding this via our customer success team. Thanks again for your great review.

Mike
Recruiter in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My experience with Xref

5.0 2 years ago

Comments: I use Xref to find good quality candidates to hire. It helps me weed out the good from bad and exposes a lot of red flags for me.

Pros:

The feature i like most about Xref is that it will automatically send you potentially fraudulent references

Cons:

In the beginning steps, after sending the Xref out, I wish it would tell me if had been accessed by the candidate.

Xref Response

2 years ago

Thanks for leaving us such a wonderful review, Mike. Like you, many of our customers also love our suspicious activity feature. It enables them to dive deeper into the validity of a reference and feel confident in their hiring choices. Xref is passionate about ensuring the right people are recruited into the right roles so we strive to make it as efficient and intuitive as possible to help professionals like yourself focus on the other important areas of your role. Thanks again for your review.

Andy
Head of Talent Acquisition and Mobility in Australia
Civil Engineering, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Ease of use is the best!

5.0 2 years ago

Pros:

We have always been happy with the services of Xref. The ease of use, the automation and customisation are just a few of the many benefits of this platform.

Cons:

I don't feel there is anything we're missing in the software and we are very happy with all the features. The only potential negative is that the product isn't the cheapest.

Xref Response

2 years ago

Thanks for leaving us such a wonderful review, Andy. Like you, many of our customers find that using Xref to automate their reference checking process enables them to become more efficient and focus on other areas of their role that are of more interest or more value for your organisation. Thanks again for your review.

Dorothy
HR/Admin Coordinator in Ethiopia
Human Resources (HR) Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My Experience using Xref

5.0 2 years ago

Comments: In a summarised way, It is a good software to use for references. I have even recommended to my HR friends.

Pros:

It is easy to use and to teach, its is very effective and user friendly. Xref also helps to authenticate the references because it give you the opportunity to know everything that happened around the reference, by tracking every action done on the link. It also saves on time because it gives referees automatic reminders to complete the reference.

Cons:

Non that I can mention for now because to be honest, I really like using the software.

Xref Response

2 years ago

Thanks for such a wonderful review and for being an advocate for Xref, Dorothy. We are happy to hear that you're enjoying the many benefits of the Xref automated platform, especially real-time updates. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role, as you've mentioned. Thanks again for sharing your review!

jason
nurse recruiter in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

great tool

5.0 2 years ago

Comments: overall i love the tool and would recomend it to everyone

Pros:

makes it easy to get info back quickly. i would recommend this product

Cons:

interface confuses some older users. maybe some work could be done to make it easier for odler users

Xref Response

2 years ago

Thanks for taking the time to share your review, Jason. It's good to hear that you're enjoying the simplicity and time-saving benefits of using the Xref platform. Like you, many of our customers find that using Xref to automate their reference checking process enables them to become more efficient and focus on other areas of their role that are of more interest or more value for your organisation. We are always looking for ways to improve the service to our customers, you can expect some updates to the platform soon that will make it easier to use across age groups. Thanks again for the review.

Deborah
HR Generalist in US
Environmental Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

The ease of Xref

5.0 2 years ago

Comments: It has been great to see the responses/recommendations from the reference. Not having to make phone calls to references has been awesome.

Pros:

The best thing that Xref offers is that it is simple and fast. As a user, it takes just a moment to set up my candidate for entering in their references. When I get a response, I am emailed promptly. The questions are great. We are using the recommendations of past employers for goal setting

Cons:

The only con I could foresee is if someone is not computer literate.

Xref Response

2 years ago

Thank you for providing such a great review, Deborah It's awesome to hear you're experiencing the full benefits of an automated approach, especially the advantages of getting real-time progress updates. We agree that it can be difficult and frustrating to contact references by phone. Thanks again for leaving us a review.

Wendy
Head of the Customer Centre of Excellence in UK
Telecommunications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Has made my life so much easier!

5.0 4 years ago

Comments: Always been extremely helpful and accommodating

Pros:

It's user friendly, quick and easy to use. I like that if applicants or referees do not respond they get automatic reminders so I don't have to keep following up. As I manage all of the recruitment for the business, I could have 8 new starters at one time - the process of requesting and following up references used to take me the best part of a day, now it takes just a few minutes.

Cons:

There is very little I don't like about the software.

Xref Response

4 years ago

Thank you for taking the time to write this great review. We really appreciate your feedback. We are so happy that you have been able to benefit from the ease of online referencing!

Ruzanna
Talent Acquisition Specialist in Canada
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Saves time for the team

5.0 4 years ago

Pros:

Reference automation is a great way to save your team valuable time. It's user friendly, easy to use from both candidate and HR perspective. You can create a customized questionnaire for your company.

Cons:

No real cons that I can think of. Maybe look into integrating it with our ATS (applicant tracking system) Breezy HR. It would be great to save all the data in one spot, rather than 2 different software.

Xref Response

4 years ago

Thanks for your review, Ruzanna. It is great to hear that you are benefiting from the time saved through online reference checks through Xref. We know how important it is to have a user friendly and time saving process to help through the busy hiring times. We are always looking to increase our reach and would love to discuss the potential of integrating our systems. Please contact us via our customer success team and we can look into the possibilities moving forward. Thanks again for your review.

Chase
Recruiter / Client Manager in US
Staffing & Recruiting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Xref

5.0 4 years ago

Comments: Very good when filled out correctly

Pros:

The ease of use, fast and user friendly

Cons:

No being able to see the details of the references that are filled out, some clientele are old and will just delete without help

Xref Response

4 years ago

Thanks for your review, Chase. We are glad to hear that you have seen the benefits that come through using Xref for online reference checks. We are always looking to improve our service and we appreciate your feedback regarding the visibility of references. I will make sure that this feedback is passed to the relevant team. Thanks again for your review.

PUSHKAR
candidate Manager in Australia
Human Resources (HR) Software, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Very easy to use and user friendly

5.0 4 years ago

Comments: Excellent

Pros:

User friendly and never had any issue to run reference checks on my candidates.

Cons:

Nothing so far. Can add more categories in file attachment section like driving license.

Xref Response

4 years ago

Thanks for your review, Pushkar. We are happy to hear that you have had an excellent experience through using the Xref platform for your reference checks so far. We understand how important it is to have a user friendly and efficient system in place for reference checks and we appreciate your feedback. Please feel free to contact our customer success team if you have any concerns or thoughts for potential improvements. Thanks again for your review.

Jacob
Talent Acquisition Lead in Australia
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Referencing Tool

5.0 2 years ago

Pros:

Xref is an excellent choice for speeding up the reference process. Not only is it quick, but it saves a lot of admin time with it's smart automation.

Cons:

No real cons at this point. It's fraud detection tools are very good at alerting possible suspicious behaviour

Xref Response

2 years ago

Thanks for taking the time to share such an excellent review, Jacob. We're glad to hear you're enjoying the benefits of an efficient and automated reference checking process. We agree that one of the significant advantages of using Xref is the ability to flag suspicious candidate activity. We're all about offering teams a better and faster way to conduct reference checks, so we're happy to know that Xref has reduced your recruitment workload and helped speed things up. Thanks again!

Anne
Recruiter in US
Staffing & Recruiting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Fusion Medical

4.0 5 years ago

Comments: great company and product

Pros:

very easy to use and the fact that the reference is automatically uploaded once completed

Cons:

cant think of anything at this time keep up the god work

Xref Response

5 years ago

Hi Anne, thanks for the great review. We know it's helpful to receive references as they're completed, so we're glad you're benefiting from that and the ease of use the platform offers. Thanks again!

Shaun
Partner / Account Executive in Canada
Staffing & Recruiting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Money we've spent

5.0 5 years ago

Comments: Xref has allowed us to free up the time of our recruitment coordinator, who up until then, spent the majority of her day chasing down references through phone calls and emails. Using Xref allows us to assign other important tasks and projects to that resource now. Xref was easy to implement, is easy to use and our clients love the final product once the references are complete.

Pros:

What interested me most about Xref was automating the entire reference process, allowing the technology to do the work for us. What I liked most about the product is its overall simplicity and user friendly workflow.

Cons:

I honestly cant think of anything, we're huge fans

Xref Response

5 years ago

Hi Shaun, thanks for your fantastic feedback. It's great to hear that Xref has been able to help free up time for your team. We're glad that you're finding the platform easy to use and that you and your clients are enjoying the benefits of automating the reference checking process. Thanks again!

Rachel
Recruiter in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Staffing/Recruiting review

5.0 2 years ago

Pros:

It's super easy to use! I do like the reminders the come to my email if a user has not completed.

Cons:

I wish the XRef timed out because of credits.

Xref Response

2 years ago

Thanks for sharing your positive review, Rachel. We love to hear our customers sharing their experiences of the Xref automated platform, so we're glad to hear you find the Xref platform easy to use. Thanks again for leaving us a review.

Sharon
Talent Acquisition Manager in Australia
Mining & Metals, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Positive

4.0 4 years ago

Comments: positive

Pros:

It has saved me a lot of time. was doing manually

Cons:

would like to be able to amend details in the back end, ie if put in a wrong email address

Xref Response

4 years ago

Thanks for this review and for your feedback! We will take your comments into consideration.

Adrianna
Associate Recruitment Consultant in New Zealand
Human Resources (HR) Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Overall really convenient software

5.0 4 years ago

Pros:

I really like the convenience and user friendly dashboard. It's easy to use. Overall is very useful tool which we often use to get an overseas references or contact the managers outside of the working hours or on the weekends.

Cons:

I don't really like that we cannot edit grammar mistakes in the final file as the report is available in the pdf file only. I understand the compliance reasoning, but it doesn't look professional and our clients don't understand the reason behind it.

Xref Response

4 years ago

Thanks so much for this lovely and thoughtful review. We understand where you are coming from about making grammatical edits to the report, however, as you know we take security very seriously and wouldn't want to run the risk of losing integrity. We will take your comment into consideration though as there is always room for improvement.

Daniel
Financial Controller in Australia
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Keeping it simple and professional

5.0 4 years ago

Comments: It ensures this critical part of the process is not skipped or handled in an unprofessional manner.

Pros:

A very efficient way of completing the reference checking part of recruitment. Analyses comments and responses to give them an overall rating.

Cons:

Relies solely on written medium. Sometimes you can pick up keys to an employees past performance when discussing and leads to other exploratory questions.

Aimee
HR Advisor in Australia
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Support is wonderful

4.0 4 years ago

Comments: Amazing, have been in constant contact with my reps, they are informative, friendly and helpful! This has saved me a lot of time, especially since we have been busy. The time turnaround for completed references has been amazing as well.

Pros:

Visibility is great, one screen which shows the status of every candidate and where what stage their reference is at.

Cons:

Ability for multiple users to see up to date information. E.g. If I open a reference on the other persons login it shows that the reference hasn't been opened.

Xref Response

4 years ago

Thanks for the review and for your feedback, it's helpful for us to know. We're glad to hear the platform is helping you to save time!

Stephen
People and Culture/Payroll Specialist in Australia
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Xref is awesome!

5.0 4 years ago

Comments: Overall it's a greats system and takes away the 'tooing' and 'froing' that can happen chasing referees.

Pros:

Very easy to use, references are driven by candidate and results delivered electronically. Reminders are not received in set time.

Cons:

It is easy to forget how to set up the requests if you haven't requested for a while but a couple of seconds of reflection and it's all go.

Xref Response

4 years ago

Thanks so much for your review. We're glad to hear you find the platform easy to use.

Carmen
Executive Talent Specialist in Australia
Transportation/Trucking/Railroad, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Executive Talent

5.0 4 years ago

Pros:

Easy to use and easy to navigate, been using this for years. Love XREF.

Cons:

Customer service or technical support some room for improvement.

Xref Response

4 years ago

Thanks for your review, Carmen. We are so happy to hear that you love using Xref. We understand how important it is to have a simple and easy reference checking process readily available. We appreciate your feedback regarding our customer service. We are always striving to be better and we will continue to do so. Thanks again for your review.