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What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mark
Mark
Head of Digital in UK
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

D365 transformed our UK non-profit.

5.0 5 months ago

Comments: Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications.
You need to work at it, but when you do, there's real value.

Pros:

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

Cons:

The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.

Rick
Director in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics-a powerful database for contact and opportunity management

4.0 4 months ago

Comments: I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals.

Pros:

Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options.

Cons:

1) The cost of marketing is very high compared to other email marketing services reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search.

JAMON
Director - Operations in US
Industrial Automation, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great system with robust transaction processing

4.0 2 months ago New

Pros:

Robust system that allows for intuitive processing of business transactions and has the capacity to serve all sizes of enterprises.

Cons:

Reporting, specifically custom exports via Excel, are a bit clunky.

MARIE
Accountant in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics 365 needs a lot of updates!

3.0 10 months ago

Comments: Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.

Pros:

I don't like much about Dynamics 365. None that I can think of.

Cons:

Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.

David
Innovation director in Spain
Environmental Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Comprehensive and Scalable Solution for Business Operations

5.0 4 months ago

Comments: My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations.

Pros:

What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs.

Cons:

One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules.

Nikhil
Assistant Manager Finance and Accounts in India
Food Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Functional Consultant

5.0 2 months ago

Comments: Using Dynamics 365 in our company at all levels P2P, R2R, Finance Module, Production Module, Quality Check

Pros:

Integrated all departments in one place, Finance, Purchase, Sale and Warehouse

Cons:

Manual over-writing with code functionality

Jérôme
Data analyst in France
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft power for a global solution

4.0 3 months ago

Comments: Good after learning the usage and make sure anyone is aware of consequences of any modifications

Pros:

The globalness of the solution backed by Microsoft with many updates

Cons:

The solution is light and not customizable enough

Levi
Assistant Manager in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Dynamic 365 Review

5.0 4 weeks ago New

Comments: Dynamics 365 is a powerful tool that’s helped us streamline operations and improve customer relationships

Pros:

The integration with Microsoft products is seamless, and it’s super customizable

Cons:

Setting it up can be time-consuming, and the licensing and customization costs are quite high, which might not suit every budget.

Thaciana
director in Brazil
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Efficiency and Effective

5.0 last month New

Comments: My company is Digital Marketing, this application improved my operations and was able to deliver my content more quickly and consequently my clients were more satisfied because I was able to archive data and update records

Pros:

for being an efficient tool for managing my company

Cons:

I can't access the application very quickly, I find it a little slow

Afkar Alam
AGM in Germany
Information Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Foster Business Growth with a Robust CRM and ERP tool, Dynamics 365 !!

5.0 last month New

Comments: Dynamics 365 is a powerful tool combining the CRM and ERP Business solution and foster growth. Tool seamlessly integrates with Power BI, M365, and built-in AI and analytics.

Pros:

Dynamics 365 is a robust all-in-one solution for CRM and ERP. I liked the seamless integration with the Microsoft ecosystem.

Cons:

Licensing for small and mid-size businesses specially for customization

Wayne
Wayne
CEO in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Leading SME ERP S/W in the marketplace

4.0 last year

Comments: Reluctant to upgrade as the costs are almost as much as a new implementation, however, as new functionalities are introduced, the reduction of 3P add-ons or bridges are becoming a +.

Pros:

Integration of functions into Windows & Office are a +...many API's are now capable of integrating w/ online platforms from freight, logistics, & expenses to Shopify, Magento, & AMZN.

Cons:

Cost of maintenance is high for smaller businesses seeking upgrades from QB or Sage. Support from MS is minimal & requires VAR to ensure proper uptime.

Anonymous reviewer
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Dynamics 365: A Comprehensive Review

5.0 7 months ago

Comments: Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of: - Strong consulting partnership
- Strong services expertise
- Overall cost
- Financial/organizational viability
- Product roadmap and future vision
- Product functionality and performance
- Breadth of services
- Strong customer focus
- Strong user community
After utilizing this software, I know it is the best fit for us, and we will not switch to anything different.

Pros:

The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success. I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful. Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads. Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click. Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as: - Upgrading dynamic processes - Improving business process results - Driving innovation - Enhancing business process agility - Improving customer relations/service - Driving revenue growth - Cost management - Improving supplier or partner relationships - Creating internal/operational efficiencies - Reducing time to market Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize.

Cons:

I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation. Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time. Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better.

Dolores
Teacher in Philippines
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing Dynamics 365

5.0 8 months ago

Comments: Dynamics 365 offers a valuable platform for educators to simulate real-world business scenarios and engage students in hands-on learning experiences. Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts.

Pros:

Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.

Cons:

Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform.

Mohammed Abdul
Strategy Advisor in UK
Government Administration, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Dynamic indeed!

5.0 9 months ago

Pros:

I like Dynamics 365 for its comprehensive suite of business applications that seamlessly integrate to streamline operations, enhance customer relationships, and drive business growth.

Cons:

One potential downside of Dynamics 365 could be the complexity of implementation and customization, which may require significant expertise and resources, particularly for smaller businesses.

masud
masud
owner in India
Verified LinkedIn User
Market Research Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

i suggested Dynamics 365 Everyone

5.0 11 months ago

Comments: I like this software because it is affordable and and adds a lot of value to my money which is why I love it.

Pros:

Dynamics 365 offers comprehensive functionality, integrating CRM and ERP capabilities seamlessly. Its scalability allows businesses to start with what they need and expand as they grow. The platform's flexibility and customization options enable tailored solutions, while its integration with Microsoft tools enhances productivity and data management.

Cons:

One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize. Additionally, the cost of implementation and maintenance can be high for small businesses. Some users may also find the user interface less intuitive compared to other CRM systems.

Eva
business process analyst in Estonia
Oil & Energy, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A powerful tool that is a necessity in many cases for a CRM product

4.0 4 months ago

Comments: A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different

Pros:

Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box.

Cons:

High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive.

Timmy
Timmy
Freelancer in United Arab Emirates
Verified LinkedIn User
Market Research Software, Self Employed
Used the Software for: Free Trial
Reviewer Source

Navigating Business Success: My Journey with Microsoft Dynamics 365

5.0 7 months ago

Comments: Mature, End-to-End Solution, Accessible insights, Enhanced customer service experience, Reduced sales cycle and Increased productivity.

Pros:

As someone interested in digital marketing and productivity, you’ll appreciate how Dynamics 365 can enhance business processes and customer engagement.

Cons:

It's a powerful platform, no tool is perfect, and understanding its limitations is essential.

Tayeb
CEO in Canada
Design, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great to manage online orders.

5.0 11 months ago

Comments: Used Dynamics 365 for months as a CRM mainly to manage online orders. It happened to be slow at times but overall it allowed finding and quickly reviewing and editing online orders. While it can be a bit complex to understand at first and separate windows opening menus can be overwhelming, this can be overcome by using 2 screens.

Pros:

- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization. - Available on mobile for a quick view on the go

Cons:

- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded. - Mobile app is good but limited. - Requires opening a browser to access integrated services.

SYED NASIR
SYED NASIR
Assistant manager in India
Verified LinkedIn User
Biotechnology, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Funtastic product and easy to use

5.0 10 months ago

Comments: Easy to use, value of money and minimum training required

Pros:

Easy to use and value of money. The startup organisation easily buy it.

Cons:

Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation

Mary E
Mary E
Assistant Project Manage in US
Verified LinkedIn User
Insurance Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

CRM management and much more.

4.0 10 months ago

Comments: Overall, I would give Dynamics 365 a rating of 8/10. It is a powerful tool for improving business efficiency and productivity, but there is still room for improvement. It can be a great tool for businesses of all sizes if used correctly. Ideal for corporate automation and innovation.

Pros:

The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management. And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams.

Cons:

- Sometimes there may be delays in updates and new features. - Some compatibility issues with other systems and tools.

rachid
business development manager in France
Chemicals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Best Tool For professionals

5.0 3 months ago

Comments: great experience over all. the best tool for professionals

Pros:

Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration.

Cons:

One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose.

Verified Reviewer
Verified LinkedIn User
Warehousing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great for Managing large number of customers

5.0 8 months ago

Pros:

Dynamics 365 is a great tool, in-fact one of the best tool I’ve used for Customer Relation Management. The best part is its case system or external and internal cases and its integration to outlook emails.

Cons:

It cannot be operated in 2 windows. Everything should be in one window. You cannot login to two windows at a time.

Callum
Callum
Financial Planner in UK
Verified LinkedIn User
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Everything you need

5.0 5 months ago

Comments: Very good due to the breadth of options and features available.

Pros:

Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge.

Cons:

Some of the solutions can be basic such as power point templates so I have to integrate with other systems.

tanaji
website development in India
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Streamlined Business Operations with Dynamics 365

5.0 6 months ago

Pros:

Provides a single source of truth by consolidating data from various modules, which enhances decision-making and operational efficiency.

Cons:

hile Dynamics 365 is highly customizable, configuring it to meet specific business needs can be complex and may require specialized knowledge or consulting services.

Shelmith
Admin Virtual Assistant in Kenya
E-Learning, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Dynamics 365, the Best Cloud Suite for Business Owners.

5.0 last year

Comments: My overall experience is just wonderful. I love the idea of having everything on one interface. I highly recommend Dynamics 365 to all business owners.

Pros:

The integration applications that comes with the tool is just awesome.

Cons:

Everything has been good so far, no complaints.