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What Is Flipdish?

Flipdish is an all-in-one POS and restaurant management system powering thousands of restaurants and takeaways around the world.
Make life easier by streamlining operations with an intuitive kitchen display system, inventory management, powerful reporting tools, driver tracking, payroll management and more. Grow your business and increase customer satisfaction with digital ordering solutions like web, app and kiosks. Build your brand and earn more money with the help of our marketing specialists.

Who Uses Flipdish?

Flipdish is designed for food from the ground up. Whatever your business requirements, we've got you covered: - Takeaways - Restaurants - QSRs

Flipdish Software - Run your whole business with the Flipdish POS – a point of sale built for restaurants just like yours
Flipdish Software - Great performing, easy to manage, branded mobile apps
Flipdish Software - Take orders through your own branded website or add ordering to an existing site
Flipdish Software - Free up staff and cut labour costs with a self service kiosk for your restaurant
Flipdish Software - Grow your brand and drive revenue with Flipdish Managed Marketing

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Reviews of Flipdish

Average score

Overall
4.8
Ease of Use
4.9
Customer Service
4.9
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Luca
Luca
Store Manager in Ireland
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Second to none customer experience. Amazing app functionality and fantastic user dashboard for data.

5.0 6 years ago

Comments: There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals. This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post. The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out.

Pros:

What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly. The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

Cons:

Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".

Flipdish Response

6 years ago

Hi Luca, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish

RUTH
Accounts in Ireland
Used the Software for: 2+ years
Reviewer Source

I find Flipdish to be a great company with excellent customer service

5.0 6 years ago

Pros:

The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

Cons:

I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

Flipdish Response

6 years ago

Hi Ruth, Thank you for taking the time to leave such a positive review of Flipdish. It's terrific to read how powerful you find the reporting functionality to be for Bombay Pantry, allowing you to view sales by stores and key trends in order history. Thanks for sharing your feedback, it is constructive feedback like this which helps us to continue to improve for our customers. We are planning many updates to our reporting this year which we think will continue to add value for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Best wishes, Heather Customer Success @ Flipdish

Verified Reviewer
Verified LinkedIn User
Restaurants, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Stay well clear of these scoundrels!

1.0 10 months ago

Comments: My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

Pros:

My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

Cons:

My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

Mark
president in Canada
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product to ween away from Third Party Services

5.0 5 years ago

Pros:

What I love about this product is its user friendly portal and customer insights. The tools Flipdish offers allows companies to understand customers analytics. Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer. The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services. And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data Yes - you read that part correctly. You have access to your customer data for your own marketing No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.

Cons:

There is nothing I can say that is negative about this company, nor its services

Flipdish Response

5 years ago

Hi Mark, thank you for your 5 star review! It's awesome to hear you're finding Flipdish a great product to ween away from third party services - we've helped so many of our customers all over the world do this. Our knowledgeable staff are certainly a key part to helping you realise that goal. We look forward to continued success together. Regards, James, Co-Founder @ Flipdish

annamaria
Manager in Ireland
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

APP online ordering

5.0 4 years ago

Comments: Professional. Would like more feedback on the current negotiations of fees and charges. Tablet version of the terminal would be more ideal!

Pros:

Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly. Once its plugged in and broadband working it runs smoothly. Allowed make changes by emailing or calling customer care. Up to date technology for customer and user satisfaction.

Cons:

Unable to make changes through portal access. Unable to upload images from back office. Integration is all at a cost. Commission rates should be more competitive.