--- description: Get detailed information about HESK usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HESK Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [HESK](/software/156452/hesk) # HESK Canonical: https://www.capterra.co.il/software/156452/hesk Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/156452/hesk?page=2) > Simple, affordable help desk software for managing customer support and IT tickets, available self-hosted or in Hesk Cloud. > > Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HESK? Small and midsize businesses, customer support teams, and IT departments that need a simple, affordable help desk without per-agent pricing or enterprise complexity. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 8 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Klemen Stirn - **Location**: Airport City, Israel ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Analytics - Automated Routing - Collaboration Tools - Customer Database - Customer Support Software - Incident Management Software - Knowledge Base Management - Multi-Channel Communication - Prioritization - Reporting/Analytics - Self Service Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Service Desk Software](https://www.capterra.co.il/directory/31027/service-desk/software) - [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Great Product and Value" — 5.0/5 > **Todd** | *17 November 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The interface and setup was straight forward and their support were very responsive and helpful. > > **Cons**: None at the moment for a general ticketing system and KB platform it works very well. > > Setup was quick and easy and it was very cost effective for a small team. ----- ### "Fast and intuitive Support Desk" — 5.0/5 > **Ummar** | *20 January 2020* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: It's fast process of setting up and get everything aligned. > > **Cons**: All features offered in hesk are not free. Prominent features are paid. > > SLA and Customer support, ticket generation with the assignment of agents. ----- ### "Hesk review" — 5.0/5 > **Chevaun** | *8 April 2021* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use > > **Cons**: In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly > > I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to ----- ### "Works fine - for free software" — 3.0/5 > **Samuel** | *20 May 2021* | Farming | Recommendation rating: 5.0/10 > > **Pros**: Used this helpdesk for years. Works vastly better then having no ticket system. > > **Cons**: Features/support are lacking compared to premium ticket system options. > > Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features. ----- ### "Great product." — 5.0/5 > **Tomasz** | *18 June 2024* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance. > > **Cons**: I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own. > > Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/156452/hesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/156452/hesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data