--- description: Get detailed information about Supportbench usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Supportbench Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Supportbench](/software/155934/supportbench) # Supportbench Canonical: https://www.capterra.co.il/software/155934/supportbench Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/155934/supportbench?page=2) > Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. > > Verdict: Rated **4.8/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Supportbench? For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 131 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Supportbench Services - **Location**: Vancouver, Canada - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$32.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per-agent scaled pricing starting at $35 USD a month per agent. We want you to grow and that's why everyone gets the same product, and as you grow, we grow. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM Software - Call Center Management - Catalog Management - Collaboration Tools - Content Management System (CMS) Software - Customer Database - Customizable Branding - Customizable Templates - Dashboard Software - Data Security - Discussions/Forums - Email Management Software - Feedback Management - Full Text Search - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Text Editing - Third-Party Integrations - User Management - Workflow Management Software ## Integrations (14 total) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software) - [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Upgrading for better AI and reporting without losing our B2B setup" — 5.0/5 > **Suhani** | *20 August 2026* | Chemicals | Recommendation rating: 8.0/10 > > **Pros**: We liked our old software since it handled B2B accounts well, but Supportbench does way more with that client data. Getting instant health scores, AI case summaries, and easy reporting right out of the gate is a massive upgrade. > > **Cons**: The report export screen in Supportbench is pretty clunky and looks outdated. The data itself is super useful, but the actual downloading process really needs a UI refresh to match the rest of the platform > > You get the full picture of a client's health right there while you work the ticket. The AI summaries and built-in SLAs mean you don't have to go digging for context before answering a customer. ----- ### "Sorting out anxious sellers from casual house hunters" — 4.0/5 > **Callum** | *5 September 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: In real estate, our inbox gets hammered by agents, buyers, and sellers all talking at the exact same time. Supportbench lets us group incoming tickets by the actual listing ID, so I instantly know if I am dealing with a simple viewing request or a closing that is falling apart. > > **Cons**: Setting up my own quick replies for common viewing questions took way longer than it honestly should have. The menu to create those text shortcuts is buried pretty deep in the personal settings, and I had to click around blindly just to save a basic template. > > We got a strictly organized queue that keeps sensitive contract disputes totally separated from basic weekend viewing requests. I finally got to stop wasting my morning asking frustrated buyers which exact street address they are actually emailing us about. ----- ### "SupportBench is respectable" — 3.0/5 > **Tim** | *5 December 2024* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: We got great customer support from the SupportBench team. They helped us configure the solution and got us going. We liked that we could post our user guides/articles in addition to just maintaining a ticketing system. We get email notifications and Slack notifications when tickets come in - this is a big help. > > **Cons**: This is the first ticketing system I have managed, but I thought the user experience could have been better. I haven't tried anything else yet, but it didn't jump out at me. I wish it could have been a little more intuitive, but the core functionality was there. > > Good support - and useful for a small startup needing to track service tickets at a respectable price point. ----- ### "Keeping frantic freight clients updated without constantly calling the drivers" — 5.0/5 > **Recep** | *18 September 2026* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: Running an active logistics firm means we get hundreds of emails asking where a specific truck is right now. Supportbench lets us connect our freight tracking system directly to the ticket, so my team can see the exact border crossing status without having to yell across the room to the dispatchers. > > **Cons**: The notification alerts for incoming high-priority emails are honestly completely useless on a loud office floor. I tried to change the desktop alerts to something much louder when a VIP shipment gets delayed, but the platform only gives you three basic chimes that all sound exactly the same. > > Our dispatchers finally get to focus on actually routing trucks instead of constantly answering basic location questions from the support staff. I got a much calmer office environment because every single customer service agent has the active freight details sitting right there on their own screen. ----- ### "No more losing client feedback in giant email threads" — 5.0/5 > **Sandra** | *31 August 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Clients constantly send us scattered revision notes and massive presentation files that used to get completely buried in my inbox. Supportbench ties every piece of feedback directly to the right account, so I never have to guess what needs fixing. > > **Cons**: I really wish Supportbench handled massive design file attachments a little better inside the actual ticket replies. We still have to paste external links for our heavy presentation decks because their file size limits are just too strict for us. > > We got a clean system that tracks non-stop client revisions without dropping any critical details. I finally stopped wasting hours digging through messy email chains just to find a single missing logo. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/155934/supportbench?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/155934/supportbench) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data