What Is Zoho CRM?

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Who Uses Zoho CRM?

Zoho CRM can be used by small, middle and large businesses. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by Zoho
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Bahrain, Brazil, Canada, China and 17 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 15 others

About the vendor

  • by Zoho
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Bahrain, Brazil, Canada, China and 17 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 15 others

Zoho CRM videos and images

Zoho CRM video
Zoho CRM Software - Multichanel - thumbnail
Zoho CRM Software - Reports - thumbnail
Zoho CRM Software - SalesSignals - thumbnail
Zoho CRM Software - Blueprints - thumbnail
Zoho CRM Software - Zia- Conversational AI - thumbnail

Compare Zoho CRM with similar products

Starting price

US$20.00/month
N/A
US$50.00/month
US$50.00/month

Free Version

Free Version Yes
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

Zoho CRM Features

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
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  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
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  • Email Templates
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  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

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  • Communication Management
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  • Data Import/Export
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  • Rich Text Editor
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Zoho CRM Reviews

Read all 5,250 reviews

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mohamed E.
Mohamed E.
Compliance Analyst in Egypt
Verified LinkedIn User
Consumer Services, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

THe best integrated CRM platform for increasing leads

5 2 months ago New

Comments: Overall experience with Zoho CRM is good having digital campaigns performance and collaborate with sales and mar6and customers satisfactions and accounts in one place , Its one of the best CRM I deals with

Pros:

The best thing in Zoho CRM that it can be easily integrated with alot of another products and the ease of access and usage ,Mobile app is something good for saving sales team time and gives more flexibility, Zoho CRM emphasis on increasing customer leads and accelerating the sales and measuring the sales team performance

Cons:

In the beginning we need some time to customize all the features but after customisation it becomes more easier and we need extra support for Zoho customer services

Matthew C.
Marketing Officer in UK
Professional Training & Coaching, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Everything you need straight out the box

4 2 weeks ago New

Comments: We are learning that the way we were qualifying leads and moving them through the sales funnel could be made a lot easier using Zoho. Zoho has made it a lot easier to see what sales are coming in and from where.

Pros:

Social, email and CRM functionality are all housed in one place. The email campaign section makes it easy to warm leads up before sending them to the CRM module. Easy to set tasks for the sales team and then report on what has or has not been followed up.

Cons:

There's a lot of functionality and application within Zoho, I don't believe we will get around to using them all. The email Campaign section doesn't always pull the correct stats back through to the CRM module. There is no ideal process of qualifying leads, we had to seek external support.

Verified Reviewer
Customer Service in Canada
Verified LinkedIn User
Telecommunications, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Only good for email account management

1 2 weeks ago New

Pros:

Good for managing small to mid-sized companies' email accounts.

Cons:

Website interface and design are absolutely horrendous. Use Squarespace instead. This is a joke of a CRM.

Mohammed M.
Tech. Manager and Software Arch in Jordan
Information Technology & Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

The ability to handle customer relationships in a unique and simple way

5 3 weeks ago New

Comments: Zoho CRM gave me additional capabilities to better keep and manage my customer data. With the tools it provides, I am able to track my sales team, visualize my future sales volume and make decisions based on real data.

Pros:

You don't need any specific training to use it, and it's quite user-friendly. If you're looking for a one-stop shop for your management needs, Zoho CRM is the best CRM solution for sales, marketing, and lead creation. Zoho CRM makes extracting reports a breeze. It provides two-step security for all saved data, ensuring it is protected from unauthorized access with a high level of encryption.

Cons:

Nothing complicated, the application is simple and easy to use, it just needs to make some updates to better integrate with many other applications, which sometimes we may need to export or import data from and to it.

Jen S.
Digital Marketing Manager in US
Apparel & Fashion, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Best bang for your buck and easy to use!

5 last month New

Comments: Super easy to use. Very user friendly and helpful if you need a CRM.

Pros:

Very simple to learn and to keep lead generation and customer notes in one place.

Cons:

No cons. Great CRM! There really is nothing bad to say.