--- description: Get detailed information about Zoho CRM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [AI Sales Assistant](/directory/34135/ai-sales-assistant/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.co.il/software/155928/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.capterra.co.il/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 6983 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6983 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Automated Routing - Business Process Automation - Calendar Management - Calendar/Reminder System - Campaign Analytics - Campaign Management Software - Channel Management Software - Chat/Messaging - Client Management - Client Tracking - Client/Property Matching - Collaboration Tools - Contact Management Software - Content Management System (CMS) Software - Customer History - Data Import/Export - Document Management Software - Donor Management - Drag & Drop - Email Management Software - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Incentive Management - Interaction Tracking - Lead Capture Software - Lead Management Software - Live Chat Software - Loyalty Program - Marketing Automation Software - Multi-Channel Data Collection - Onboarding Software - Pipeline Management - Rewards Management - Sales Activity Management - Sales Pipeline Management - Search/Filter - Self Service Portal - Service Level Agreement (SLA) Management - Social Media Integration - Task Management Software - Workflow Configuration ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Sales Assistant](https://www.capterra.co.il/directory/34135/ai-sales-assistant/software) ## Related Categories - [AI Sales Assistant](https://www.capterra.co.il/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.co.il/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.co.il/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.co.il/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.il/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18791 reviews) 3. [HubSpot CRM](https://www.capterra.co.il/software/152373/hubspot-crm) — 4.5/5 (4471 reviews) 4. [Dynamics 365](https://www.capterra.co.il/software/157279/dynamics-365) — 4.4/5 (5834 reviews) 5. [Pipedrive](https://www.capterra.co.il/software/132666/pipedrive) — 4.5/5 (3057 reviews) ## Reviews ### "very convenient to use" — 5.0/5 > **paz** | *5 September 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Gives an excellent solution for what we need > > **Cons**: I wish there were more options to choose from. The ability to combine colors is important and sometimes in some parts of the interface it works less. The interface is suitable for new companies - the parameters for each subscription are a bit unclear at first ----- ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 July 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Cons**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Strong CRM to support a growing company\!" — 4.0/5 > **Verified Reviewer** | *16 January 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us\! > > **Cons**: I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. > > Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support\! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining\! ----- ### "Unbeatable Value and Deep Customization, but Expect a Setup Curve" — 5.0/5 > **Sourav** | *3 June 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: The Value for Money is exceptional, especially if you utilize the broader Zoho ecosystem. Contact Management is incredibly robust, making it easy to track the entire lifecycle of a lead centrally. The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out. Additionally, the native Email integration works seamlessly to keep all client communications logged in one place. > > **Cons**: The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably steep learning curve. Customer Support can also be inconsistent and sometimes slow to resolve deeper technical issues unless you pay for premium support tier > > Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows. It requires a significant upfront investment in setup time and training, but it pays off by providing enterprise-level capabilities at a fraction of the cost of its competitors. ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 February 2026* | Professional Training & Coaching | Recommendation rating: 0.0/10 > > **Cons**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- Page: 1 / 281\ Next: [Next page](https://www.capterra.co.il/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data