--- description: Get detailed information about Zoho CRM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [AI Sales Assistant](/directory/34135/ai-sales-assistant/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.co.il/software/155928/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.capterra.co.il/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 7003 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7003 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Activity Tracking - Appointment Management - Automated Routing - Business Process Automation - Campaign Management Software - Channel Management Software - Chat/Messaging - Client Tracking - Commenting/Notes - Communication Management - Contact Management Software - Content Library - Content Management System (CMS) Software - Customer Experience Management - Customer History - Customer Segmentation - Data Entry Software - Donor Management - Drag & Drop - Email Management Software - Email Marketing Software - Feedback Management - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Lead Distribution - Lead Generation Software - Loyalty Program - Marketing Automation Software - Multi-Channel Data Collection - Multi-Currency - Onboarding Software - Performance Management - Performance Metrics - Proposal Generation - Quota Planning - Quotes/Estimates - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Search/Filter - Social Promotion - Surveys & Feedback - Task Management Software - Workflow Configuration ... and 77 more features ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Sales Assistant](https://www.capterra.co.il/directory/34135/ai-sales-assistant/software) ## Related Categories - [AI Sales Assistant](https://www.capterra.co.il/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.co.il/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.co.il/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.co.il/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.il/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [HubSpot CRM](https://www.capterra.co.il/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 4. [Kylas Sales CRM](https://www.capterra.co.il/software/210630/kylas) — 4.8/5 (625 reviews) 5. [Dynamics 365](https://www.capterra.co.il/software/157279/dynamics-365) — 4.4/5 (5860 reviews) ## Reviews ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 July 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Cons**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Zoho CRM - Easy to Use" — 5.0/5 > **suba** | *22 May 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads. > > **Cons**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm ----- ### "Zoho CRM Simplifies workflows and customer engagement" — 5.0/5 > **Gabriella** | *8 September 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement. > > **Cons**: I honestly got nothing to dislike towards Zoho CRM everything was perfect while working with it so no dislike\! ----- ### "Worst Customer Service; Rep \[sensitive content hidden\] unhelpful" — 1.0/5 > **Joseph** | *11 February 2026* | Professional Training & Coaching | Recommendation rating: 0.0/10 > > **Cons**: We have used Zoho services operationally, but our experience with Zoho’s billing and account management has been unacceptable. For more than two months, Zoho was unable to correct billing issues on its own systems after transitioning our account from annual to monthly billing. During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7). This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures. Requests for accommodation, escalation, or direct communication were denied. Services were effectively held until payment was made the same day. The product may be viable, but Zoho’s billing controls, escalation process, and customer accountability are deeply flawed. Business customers should carefully consider the operational risk created by these practices. ----- ### "A powerful CRM futures with unbeatable value for money" — 4.0/5 > **Cristin** | *29 June 2026* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: The best part about Zoho CRM is it's incredible value for money and customization options. It offers powerful pipeline management and automated workflow at a fraction of the cost of its major competitors. The platform makes tracking sales leads simple and highly effective > > **Cons**: What I like least about the initial learning curve can be steep because the interface has so many deep minis. Additionally, The standard customer support can sometimes be slow to resolve complex technical setup issues > > My overall experience has been highly positive. It's a robust, budget-friendly CRM that perfectly streamlines lead tracking and sales automation. Despite a slight learning curve in slower support response, it remains an excellent tool for growing businesses ----- Page: 1 / 281\ Next: [Next page](https://www.capterra.co.il/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data