--- description: Get detailed information about Natterbox usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Natterbox Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Natterbox](/software/155887/natterbox) # Natterbox Canonical: https://www.capterra.co.il/software/155887/natterbox Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/155887/natterbox?page=2) > Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce. > > Verdict: Rated **4.1/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Natterbox? Our target market is customer-centric companies looking to provide highly personalized customer experiences and better workplace technology to empower their employees. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 22 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Natterbox - **Location**: Chicago, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$52.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact Natterbox for pricing information. Visit www.natterbox.com/pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Australia, Austria, Azerbaijan, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, France, Germany, Greece, Hong Kong SAR China, Hungary, Iceland, Ireland, Italy and 22 more ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Tracking Software - Call Transfer - Callback Scheduling - Caller ID - Campaign Management Software - Communication Management - Computer Telephony Integration - Contact Management Software - Conversion Tracking - Customizable Reports - Dashboard Software - IVR - Keyword Tracking - Multiple Scripts - PBX - Phone Key Input - Quality Management Software - Queue Management - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - Survey/Poll Management - Text to Speech - Third-Party Integrations - Virtual Extensions - VoIP Software - Voice Customization - Voice Mail ## Integrations (3 total) - Salesforce Platform - Salesforce Sales Cloud - Salesforce Service Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software) - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) - [IVR Software](https://www.capterra.co.il/directory/30231/ivr/software) - [Call Tracking Software](https://www.capterra.co.il/directory/30901/call-tracking/software) - [VoIP Software](https://www.capterra.co.il/directory/30940/voip/software) ## Alternatives 1. [CloudTalk](https://www.capterra.co.il/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [RingEX](https://www.capterra.co.il/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 3. [GoTo Connect](https://www.capterra.co.il/software/163604/goto-connect) — 4.5/5 (668 reviews) 4. [Ringover](https://www.capterra.co.il/software/169627/ringover) — 4.7/5 (858 reviews) 5. [Zoom Phone](https://www.capterra.co.il/software/208535/zoom-phone) — 4.5/5 (243 reviews) ## Reviews ### "Moving from Copper to the Cloud" — 4.0/5 > **Verified Reviewer** | *12 August 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Salesforce Integration – This is just fantastic, having a Cloud Base IP telephony solution that’s integrated into our Single View of the Customer CRM, Salesforce just brings so much benefit, which we will likely continue to discover and build upon, enabling us for years to come. > > **Cons**: The reporting is great, however, the dashboards (wallboards) especially for a Service Desk could do with some work, and it would be great to have deeper \& tighter Salesforce Omnichannel integration, overall these are only minor considerations for our business case. > > The Natterbox solution came at exactly the right time for us, being a transformational enabler for our longer-term strategies while helping us to keep productivity high across the teams while working from home during the pandemic. ----- ### "Best of Breed Technology" — 5.0/5 > **Andrew** | *24 June 2020* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: The system is extremely flexible and is able to integrate extremely well with salesforce. > > **Cons**: The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu. > > We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; \[SENSITIVE CONTENT HIDDEN\] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. \[SENSITIVE CONTENT HIDDEN\] was our lead project manager, and \[SENSITIVE CONTENT HIDDEN\] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox. The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it. ----- ### "Easy integration great for calling and monitoring, sometimes has bugs" — 3.0/5 > **Richa** | *28 August 2021* | Capital Markets | Recommendation rating: 7.0/10 > > **Pros**: It's easy to use with salesforce and integrates well with the reporting features and saving the call recordings. > > **Cons**: Sometimes plays up and has issues like 'dial failed' requiring a reset/computer reset. > > Overall 90% of the time reliable, occasionally plays up ----- ### "Natterbox, good software to have for calls/sales" — 4.0/5 > **Jonathan** | *23 August 2021* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: The integration with Salesforce, the scheduling for future calls, and real time tracking > > **Cons**: It crashes, and it takes time to reboot. It is a work in progress. Doesnt happen much, but one this that it is concerning is, when dialing overseas, sometimes the calls do go through or the signal is extremely bad. > > Overall, is a good experience. Of course, if natterbox fix the software for long distance calls, it would be amazing\! But that is not to say, that this crashes and errors actually are rare, so I am happy overall. ----- ### "JP's review" — 4.0/5 > **Jean-Pierre** | *24 August 2021* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: - All basic functionalities covered - Good integration with SF - Ambitious roadmap with voice recognition, transcripts etc. > > **Cons**: - Lacks some monitoring features (e.g. more real time details) - Some data not integrated with Salesforce - No full VoIP solution - No easy way to manage licenses (identify last date of usage etc.) - Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue > > Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for. But complex license management and lack of support sometimes ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/155887/natterbox?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/155887/natterbox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Structured Data