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What Is ShipStation?

ShipStation Order Management software helps you organize your ecommerce orders easily and effectively. ShipStation provides several ways to manage all of your online orders and automate the many tasks associated with order fulfillment. Gain complete control and insight into all of your orders at every stage of the shipping process regardless of the original selling channel. Save time by automatically applying actions to orders based on the criteria you set.

Who Uses ShipStation?

ShipStation is a web-based shipping software that was designed for multichannel businesses. Anyone who sells on multiple platforms (eBay, Amazon, etc.) & ships physical goods can save time & money.

ShipStation Software - 1
ShipStation Software - 2
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Reviews of ShipStation

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Justin
Justin
Business Owner in US
Verified LinkedIn User
Warehousing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ShipStation Is the Best e-Commerce Shipping Tool!

5.0 2 years ago

Comments: ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The

Pros:

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Cons:

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

Verified Reviewer
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best in class order management, but inventory management is flawed

5.0 last year

Comments: Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection.

Pros:

The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want.

Cons:

The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features.

Lenecca
Owner in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Most convenient way to ship

5.0 last month New

Pros:

Ship Station is a convenient and cheaper way to ship your products to your customers. I didn't realize until when I seen how much I had to pay monthly for my Shopify store it got expensive so I started using Ship Station.

Cons:

Sometimes I may have trouble logging into my account.

Richard
Shipping Manager in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

New Version Is Broken

2.0 2 months ago New

Comments: It's been working, but so many features are not implemented well. They do not listen to the community when it comes to improvement/needs. Some missing features from the new version that are necessary for an efficient workflow.
It's really easy to make a mistake while shipping/combining and there's no way to undo the mistake without crazy work arounds. They took a working program and turned it into garbage.

Pros:

The only option I can find that integrates into our workflow

Cons:

New version broke a lot of the necessary features I need

Daryl
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

It works fine - Integrates with everything really well

5.0 3 months ago

Pros:

It integrates with everything we need - far more than any other tool It also provides the best out of the box reporting of any tool

Cons:

Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.