What Is Freshsales?

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Who Uses Freshsales?

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Where can Freshsales be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by Freshworks
  • Located in San Mateo, US
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others

Languages

Dutch, English, French, German, Italian and 5 others

Freshsales pricing

Starting Price:

US$15.00/month
  • Yes, has free trial
  • Yes, has free version

Freshsales has a free version and offers a free trial. Freshsales paid version starts at US$15.00/month.

About the vendor

  • by Freshworks
  • Located in San Mateo, US
  • Founded in 2011
  • Phone Support
  • 24/7 (Live rep)

Countries available

Argentina, Australia, Austria, Belgium, Bolivia and 37 others

Languages

Dutch, English, French, German, Italian and 5 others

Freshsales videos and images

Freshsales video
Freshsales Software - Deal Management - thumbnail
Freshsales Software - Sales Pipeline - thumbnail
Freshsales Software - Workflow - thumbnail
Freshsales Software - AI Insights - thumbnail
Freshsales Software - Built-in-Phone - thumbnail

Freshsales Features

  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • Campaign Segmentation
  • Content Management System (CMS) Software
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Visualization Software
  • Drag & Drop
  • Engagement Tracking
  • Funnel Analysis
  • Geotargeting
  • Heatmaps
  • Landing Pages/Web Forms
  • Mobile Access
  • Monitoring
  • Multivariate Testing
  • Real Time Data
  • Reporting/Analytics
  • Search/Filter
  • Split Testing
  • Statistical Analysis Software
  • Surveys & Feedback
  • Third Party Integrations
  • Visual Analytics
  • Visual Editor
  • Widgets
  • Workflow Management Software

View full list of AB Testing

  • "What If" Scenarios
  • Activity Planning
  • Activity Tracking
  • Ad hoc Reporting
  • Benchmarking
  • Budgeting/Forecasting
  • Collaboration Tools
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Data Integration
  • Data Management Software
  • Data Visualization Software
  • Financial Management Software
  • Goal Setting / Tracking
  • KPI Monitoring
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics Software
  • Progress Tracking
  • Reporting/Analytics
  • Scorecards
  • Secure Data Storage
  • Self Service Data Preparation
  • Strategic Planning Software
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • Visual Analytics
  • Workflow Management Software

View full list of Business Performance Management

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

View full list of CRM

  • API
  • Activity Dashboard
  • Activity Tracking
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  • Batch Processing
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Nurturing Software
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Prospecting Tools
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Tagging
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Contact Management

  • AB Testing
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  • Auto-Responders
  • CAN SPAM Compliance
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  • Campaign Analytics
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  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Contact Database
  • Contact Management Software
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture Software
  • List Management
  • Mailing List Management
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Spam Blocker
  • Subscriber Management
  • Subscription Management Software
  • Template Management
  • Third Party Integrations
  • WYSIWYG Editor
  • Web Forms

View full list of Email Marketing

  • API
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  • Activity Tracking
  • Audience Targeting
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  • Click Tracking
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  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Geolocation
  • Location Tracking
  • Mailing List Management
  • Monitoring
  • Real Time Notifications
  • Reporting/Analytics
  • Scheduling Software
  • Subscription Management Software
  • Team Management Software
  • Third Party Integrations
  • Workflow Management Software

View full list of Email Tracking

  • API
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  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Campaign Management Software
  • Client Management
  • Collaboration Tools
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management Software
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Expense Tracking
  • Financial Management Software
  • For Financial Institutions
  • Forecasting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Management Software
  • Marketing Automation Software
  • Mobile Access
  • Pipeline Management
  • Relationship Tracking
  • Reporting & Statistics
  • Sales Reports
  • Search/Filter
  • Task Management Software
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
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  • Workflow Management Software

View full list of Financial CRM

  • AB Testing
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  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Behavior Tracking
  • Behavioral Analytics
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Visualization Software
  • Drag & Drop
  • Dynamic Content
  • Element Analytics
  • Email Management Software
  • Embeddable Maps
  • Engagement Tracking
  • Feedback Management
  • For Sales Teams/Organizations
  • For Science
  • Geographic Maps
  • Heatmaps
  • Mobile Access
  • Radial Mapping
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Trend Analysis
  • Search/Filter
  • Single Sign On Software
  • Surveys & Feedback
  • Tagging
  • Templates
  • Territorial Mapping
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics

View full list of Heatmap

  • AI/Machine Learning
  • API
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Software
  • Calendar Management
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Chat/Messaging
  • Contact Management Software
  • Customizable Fields
  • Dashboard Software
  • Data Management Software
  • Deal Management
  • Email Management Software
  • Email Templates
  • For Contact Centers
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Qualification
  • Meeting Management
  • Multi-Channel Communication
  • Performance Management
  • Recommendations
  • Reminders
  • Reporting & Statistics
  • Sales Pipeline Management
  • Task Management Software
  • Third Party Integrations
  • Workflow Management Software

View full list of Inside Sales

  • API
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  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM Software
  • Calendar Management
  • Case Management Software
  • Client Management
  • Client Portal
  • Communication Management
  • Conflict Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Deadline Management
  • Document Automation
  • Document Generation Software
  • Document Management Software
  • Document Storage
  • Document Templates
  • Email Management Software
  • File Management
  • Forms Management
  • Invoice Management
  • Legal Case Management Software
  • Microsoft Outlook Integration
  • Records Management Software
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Task Management Software
  • Task Progress Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Timer
  • Trust Accounting Software
  • Workflow Management Software

View full list of Law Practice Management

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • Business Card/Badge Scanning
  • CRM Software
  • Campaign Management Software
  • Chat/Messaging
  • Contact Database
  • Contact Management Software
  • Conversion Tracking
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Forms Management
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Multi-Campaign
  • Online Forms
  • Pipeline Management
  • Prospecting Tools
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Visitor Tracking
  • Web Forms

View full list of Lead Capture

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Campaign Analytics
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Forecasting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Monitoring
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Prospecting Tools
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Social Media Integration
  • Source Tracking
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Web Forms
  • Workflow Management Software

View full list of Lead Management

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billable Items Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case Management Software
  • Case Notes
  • Client Management
  • Client Portal
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deadline Management
  • Docket Management
  • Document Automation
  • Document Management Software
  • Document Storage
  • Document Templates
  • Email Management Software
  • Expense Tracking
  • Forms Management
  • Full Text Search
  • Invoice Management
  • Microsoft Outlook Integration
  • Records Management Software
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Task Management Software
  • Task Progress Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Trust Accounting Software
  • Workflow Management Software

View full list of Legal Case Management

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Analytics/ROI Tracking
  • Behavior Tracking
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Channel Attribution
  • Charting
  • Content Management System (CMS) Software
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Drag & Drop
  • Email Marketing Software
  • Engagement Tracking
  • Keyword Tracking
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Predictive Analytics Software
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Search/Filter
  • Social Media Integration
  • Social Media Monitoring Software
  • Social Promotion
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Analytics

View full list of Marketing Analytics

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics/ROI Tracking
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Segmentation
  • Contact Management Software
  • Conversion Tracking
  • Customer Database
  • Customizable Branding
  • Customizable CTAs
  • Customizable Forms
  • Customization
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Distribution
  • Email Marketing Software
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Marketing Calendar
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multivariate Testing
  • Real Time Data
  • SMS Marketing
  • Sales Analytics
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Social Promotion
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management Software

View full list of Marketing Automation

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Campaign Management Software
  • Cataloging/Categorization
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Service Analytics
  • Customer Support Software
  • Customer Surveys
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email Tracking Software
  • FAQ
  • Forecasting
  • Interaction Tracking
  • Knowledge Management Software
  • Lead Capture Software
  • Lead Management Software
  • Live Chat Software
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Reminders
  • Reporting & Statistics
  • Request Escalation
  • Routing
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Task Management Software
  • Third Party Integrations
  • Web-based Deployment
  • Workflow Management Software
  • XML / RSS

View full list of Online CRM

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Segmentation
  • Customizable Fields
  • Customizable Scoring
  • Customizable Templates
  • Data Enrichment
  • Demographic / Firmographic Data
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Forecasting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Multiple Scoring Models
  • Opportunity Management
  • Pipeline Management
  • Predictive Analytics Software
  • Prioritization
  • Process/Workflow Automation
  • Prospecting Tools
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Social Media Integration
  • Task Management Software
  • Third Party Integrations
  • Web Forms
  • Workflow Management Software

View full list of Predictive Lead Scoring

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Client Management
  • Client/Property Matching
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • For Real Estate
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Pipeline Management
  • Pipeline Reports
  • Real Time Notifications
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Reports
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Real Estate CRM

  • Auto-Dialer
  • Business Process Automation
  • Calendar Management
  • Campaign Management Software
  • Communication Management
  • Content Management System (CMS) Software
  • For Sales Teams/Organizations
  • Lead Generation Software
  • Performance Management
  • Prospecting Tools
  • Reporting/Analytics
  • Sales Pipeline Management
  • Strategic Planning Software
  • Workflow Management Software

View full list of Sales Engagement Platform

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Call Management
  • Campaign Management Software
  • Channel Management Software
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Field Sales Management
  • Forecasting
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Proposal Generation
  • Real Time Data
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Sales Force Automation

  • "What If" Scenarios
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  • Activity Tracking
  • Alerts/Notifications
  • Budgeting/Forecasting
  • Business Process Control
  • CRM Software
  • Collaboration Tools
  • Competitive Analysis
  • Contact Database
  • Contact Management Software
  • Correlation Analysis
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Drag & Drop
  • Dynamic Modeling
  • Email Management Software
  • Exception Reporting
  • Forecasting
  • Graphical Data Presentation
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • Modeling & Simulation
  • Multi-Currency
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics Software
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Forecasting Software
  • Sales Reports
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  • Statistical Analysis Software
  • Task Management Software
  • Third Party Integrations
  • Visual Analytics
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View full list of Sales Forecasting

  • Access Controls/Permissions
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  • Assignment Management
  • Calendar Management
  • Call Logging
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Document Management Software
  • Electronic Signature
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  • Email Templates
  • Event Triggered Actions
  • File Sharing Software
  • Goal Setting / Tracking
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  • Kanban Board
  • Lead Management Software
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  • Leaderboards
  • Live Chat Software
  • Mobile Access
  • Mobile App
  • Process/Workflow Automation
  • Product Catalog
  • Prospecting Tools
  • Reminders
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  • Revenue Management Software
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  • Search/Filter
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  • Third Party Integrations
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  • Segmentation
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View full list of Small Business CRM

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  • Configurable Workflow
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  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
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Freshsales Reviews

Read all 483 reviews

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paul W.
Paul W.
Chief Product Officer in US
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy On-boarding and setup, fast support.

5 3 years ago

Comments: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Pros:

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Cons:

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Humberto C.
COO in US
Cosmetics, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

If you need support, look elsewhere

5 10 months ago

Comments: In short, great app, downright awful support

Pros:

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Cons:

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you have to upgrade to the next plan, garden. The cost per user goes from 12 to 25 if you are on the annual plan or 19 to 35 on the monthly. It is really hard to understand why some basic reports were not provided under blossom. Yes, the app is very useable without reports, however, if you are managing a team and want to see data across users, forget about it. You need reports and will have to migrate to the next plan up. I cannot stress the fact that the support is just simply not a priority for them, for many folks this could be the one thing that will force them to look somewhere else.

Alternatives Considered: Salesforce Platform and Zendesk

Reasons for Switching to Freshsales: The decision to choose freshworks was for most part driving by cost.

G n v ravi T.
G n v ravi T.
Product Manager in India
Verified LinkedIn User
Information Technology & Services, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

Make the lead management super easy

4 last month New

Pros:

1. It has super customizable integrations for the leads from various sources 2. Got a great discount from the Sales team 3. Flexible payment options 4. Super understandable flow and can define our own flows based on our need

Cons:

1. IVR and SMS gateway is not integrated with Indian based providers 2. Have a few customizations limitation which has to be worked upon 3. Ability to pay in INR as they have only accepted USD payments for bank transfer

Alternatives Considered: Zoho CRM and HubSpot CRM

Barry F.
President in US
Financial Services Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Terrible stay away from FreshSales

1 last month New

Comments: Was offered direct support from [SENSITIVE CONTENT] he is now a noshow and will not respond. Promised an upgrade conversion two months ago and still no conversion. Told them of the problems they promised fixes and help but would take them 2 months to get to it. No updates non responsive to e-mails.

Pros:

Price was supposed to be easier to use for our sales staff. We have given a couple of years made due do to price but this is now costing us money and not helping sales.

Cons:

Usefulness, No support that is helpful, reports are useless and having to change leads to contacts to get reports of sales. Waste of money and time

Maciej N.
Freelance Credit Analyst in Poland
Financial Services Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great CRM for consultants

5 2 years ago

Comments: I work alone. The software meets my needs in helping me track my interactions with clients. What I like in CRM system is it's easily accessible and quick to use, so it does not slow down my activities, but instead helps me be more productive. And Freshsales does that well.

Pros:

Pros are numerous - some of them are: - integration with Exchange/Gmail for incoming mail, - many plans to choose from, - intuitive and easy to use, - good mobile app

Cons:

Not many cons. What I would like to see are more integrations. Especially with Todoist for task management (I've been using Todoist for years and it is just the most accessible and streamlined task management app). I am not fully happy with the quality of customer support, but maybe I was just a bad luck (I do not require much of support).

Alternatives Considered: Insightly and Capsule

Reasons for Choosing Freshsales: Accelo radically raised ther prices.

Switched From: Accelo

Reasons for Switching to Freshsales: It integrates fully with MS Exchange, while the other ones don't.