Who Uses Gorgias?

Shopify, Magento, and BigCommerce stores that want to save time with a smart all-in-one helpdesk solution that helps drives revenue & streamlines the customer service experience.

What Is Gorgias?

Gorgias is the highest-rated customer service and live chat helpdesk for Shopify, Magento & BigCommerce stores.

See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click.

Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you.

Get a demo today to see how it works.

Gorgias Details

Gorgias

https://gorgias.io

Founded 2015

Gorgias Software - Centralize conversations
Gorgias Software - Provide instant support
Gorgias Software - Automate replies to FAQs
Gorgias Software - Refund & edit orders
Gorgias video
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Gorgias Software - Centralize conversations - thumbnail
Gorgias Software - Provide instant support - thumbnail
Gorgias Software - Automate replies to FAQs - thumbnail
Gorgias Software - Refund & edit orders - thumbnail

Gorgias pricing overview

See pricing plans

Gorgias has a free version and offers a free trial. Gorgias paid version starts at US$60.00/month.


Starting Price

US$60.00/month See pricing details

Free Version

Yes

Free Trial

Gorgias deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Gorgias Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Case Management Software
  • Chat/Messaging
  • Complaint Management Software
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Email Management Software
  • Email Templates
  • Feedback Management
  • Forms Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking Software
  • Knowledge Base Management
  • Live Chat Software
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Prioritization
  • Quality Assurance
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Routing
  • SSL Security
  • Self Service Portal
  • Social Media Integration
  • Social Media Monitoring Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Widgets
  • Workflow Management Software

View full list of Complaint Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Batch Communications
  • Billing & Invoicing
  • CRM Software
  • Call Recording Software
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Email Distribution
  • Email Management Software
  • Feedback Management
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Live Chat Software
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • On-Demand Communications
  • Personalization and Behavioral Targeting Software
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  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • SMS Messaging
  • SSL Security
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Video Support
  • Widgets
  • Workflow Management Software

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  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management Software
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat Software
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
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  • Single Sign On Software
  • Social Media Integration
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  • Alerts / Escalation
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  • Chat/Messaging
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  • Monitoring
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  • Prioritization
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  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
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  • Auto-Responders
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  • Canned Responses
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Gorgias Alternatives

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Gorgias Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.6
Customer Service Software 4.6
Features 4.5
Value for Money 4.5

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Avishai M.
Innovation and Product Manager
Oil & Energy, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/02/2018

"an effective auto-expanding text tool"

Pros: Gorgias is definitely an effective auto-expanding text tool for Gmail and LinkedIn. The choices menu is gorgeous and enables you to definitely create HTML templates with keyword shortcuts utilizing a simple graphical interface. When you spend the better a part of your daily projects answering e-mail, you'd prosper to make use of canned responses or quick text to efficient your email replies. If you are using Gmail, Facebook, or LinkedIn for the work, there is a free Chrome extension known as Gorgias which will make your work a bit easier. This free extension provides a couple of fundamental templates for Gmail for example greetings, closing /signature with choices to rapidly incorporate your own. With only a couple of email shortcuts, you need to end up working individuals emails just like a pro. Let's check out the mail templates that you could create using Gorgias to simplify your projects flow.

With the extension installed all you need to do is type a shortcut and press Tab. This will automatically enter the text defined in the template

  • Reviewer Source 
  • Reviewed on 02/02/2018
Claire B.
Senior Ecommerce Manager
Retail, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/03/2021

"Totally changed our customer service"

Comments: I love working with the team at Gorgias and their product! The number of developments I have seen since moving to them 7+ months ago is crazy!

Pros: I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone.
It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out.
The onboarding and support provided by all the team were incredible!

Cons: It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues.

  • Reviewer Source 
  • Reviewed on 09/03/2021
Ria P.
Social Media Coordinator
Retail, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/05/2021

"Gorgias"

Pros: What I like most about Gorgias is how much you can customize the inbox and create filters for your needs. I also like how responsive their customer service is.

Cons: I have been using Gorgias for around 6 months and do not have any current complaints.

  • Reviewer Source 
  • Reviewed on 10/05/2021
Mark V.
Customer Experience Lead
Consumer Goods, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 10/03/2021

"Gorgias Is Good But Having Severe Issues With Growth"

Comments: It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on.

Pros: Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.

Cons: Customer service is, unfortunately, not very good. I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been fixed for over 3 weeks. Every time I reach out, I am thrown to someone else who says they cannot help and now I do not get any responses. Their engineering team is having issues keeping up with the many bugs the system has. Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give us forewarning the day of regarding possible updates that would impact our customer service productivity.

  • Reviewer Source 
  • Reviewed on 10/03/2021
Maria O.
Customer service department manager
Consumer Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/03/2021

"Very helpful for staying organized and consistent"

Comments: Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration.

Pros: The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients

Cons: There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also.

  • Reviewer Source 
  • Reviewed on 10/03/2021