18 years helping Israeli businesses
choose better software
UniVoIP
What Is UniVoIP?
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands.
Who Uses UniVoIP?
UniVoIP offers highly flexible and scalable phone solutions strategically designed to empower organizations and maximize workplace collaboration and productivity.
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Reviews of UniVoIP
No brainer
Comments: We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around.
Pros:
UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time.
Cons:
There is nothing I don't like about the product. It is amazing.
UniVoIP Response
3 years ago
We're so happy you're delighted with your experience with UniVoIP!
UNIVOIP is the way to go
Comments: As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!
Pros:
The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/
Cons:
The look of it feels a little "1998" but that doesn't cause any issues with the functionality.
UniVoIP Response
5 years ago
Hi Joy, thank you for reviewing UniVoIP! We are happy that your overall experience with us has met your standards. With regard to a "1998" look and feel, our research and development team continues to work towards bringing our technology into the next generation and beyond. We are always updating our platforms, and customer feedback allows us to optimize user interfaces based on customer preference. Any suggestions you have, please send them to [email protected]. We'd love to hear from you!
Terrible Customer Service
Pros:
Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do.
Cons:
Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having.
UniVoIP Response
5 years ago
Hi Kyle, thank you for your input. We regret to hear that your experience with us was not up to your standards. It is a priority for us that our products and services deliver guaranteed outcomes for our customers at the industry's most competitive pricing, and we are sorry that it was not your experience. Furthermore, our customer support team's goal is to provide the most comprehensive customer support experience possible, and on average receives a 4.9 out of 5 customer service rating. With that said, we are very sorry your experience with our team falls outside of our norm, and we'd like to see how we can make that up to you. Please contact us at 855-864-8647 to further discuss.
Univoip Review
Comments: Great support! Very friendly staff that takes extra steps to ensure your issue is resolved.
Pros:
Good features and excellent support staff
Cons:
Call quality and call recording quality could be better
UniVoIP Response
3 years ago
Thank you for taking the time to submit your feedback to us, Moe, and your comments have been noted. We greatly appreciate it!
Always there for us
Comments: We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team.
Pros:
What we most appreciate about UniVoIP is the ease of use and the support we get.
UniVoIP Response
3 years ago
Thank you for your feedback Lauren. Our Support Team remains here to assist should any future issues arise. We're glad you've had a great experience with UniVoIP!
