--- description: Get detailed information about OpenRMA usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OpenRMA Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Computer Repair Shop Software](/directory/30903/computer-repair-shop/software) > [OpenRMA](/software/154526/openrma) # OpenRMA Canonical: https://www.capterra.co.il/software/154526/openrma Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/154526/openrma?page=2) > Software for Repair Centers. Computer Repair Shop Software, Mobile Repair shop Software and any kind of repair shop. Repair Trackin CRM > > Verdict: Rated **4.8/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses OpenRMA? OpenRMA created to help technicians and companies on the repairing markets, centers and individuals who keep track repairs or warranty contractors. It combines Repair Tracking, RMA Management, Invoic ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 22 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OpenRMA - **Founded**: 2016 ## Commercial Context - **Starting Price**: £199.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: One Time Fee for unlimited use. Or monthly based on cloud version - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Slovenian, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Barcode/Label Management - Billing & Invoicing - CRM Software - Employee Management - Estimating - Intake Management - Inventory Management Software - Job Management - Multi-Location - Point of Sale (POS) - Repair Tickets - Repair Tracking ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Repair Shop Software](https://www.capterra.co.il/directory/30903/computer-repair-shop/software) ## Alternatives 1. [RepairDesk](https://www.capterra.co.il/software/146659/repairdesk) — 4.7/5 (245 reviews) 2. [BytePhase](https://www.capterra.co.il/software/216610/BytePhase) — 4.9/5 (18 reviews) 3. [RepairCMS Ultimate](https://www.capterra.co.il/software/1071688/RepairCMS-Ultimate) — 5.0/5 (6 reviews) 4. [RepairDash](https://www.capterra.co.il/software/1096710/RepairDash) — 5.0/5 (2 reviews) 5. [Repair Spots](https://www.capterra.co.il/software/174055/repair-spots) — 5.0/5 (5 reviews) ## Reviews ### "Easy to use and flexible" — 5.0/5 > **NIKITA** | *14 September 2026* | Mining & Metals | Recommendation rating: 9.0/10 > > **Pros**: OpenRMA has everything we need for our work. I like that the interface is simple and not overloaded with unnecessary things or animations. There is also a good level of customization. Our company not only services and supports equipment, but also manufactures it, and we can use OpenRMA for some of our production processes too. Support is very fast. If I have a question, I usually get an answer quickly. I also like that I can suggest new features. Some features I asked for were actually added later, which is great. > > **Cons**: I would like to have a form editor directly in OpenRMA. Right now, forms have to be edited in a desktop editor and then sent to the OpenRMA team for verification and uploading. So it is better to prepare the form carefully before sending it, especially if you don't want to ask them to update it several times. But for me, this is not a big problem. > > Overall, OpenRMA is a great service. I would definitely recommend it, especially to companies that repair and service equipment. ----- ### "MAV Systems" — 4.0/5 > **Molly** | *15 September 2026* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: - Highly customisable to suit specific business processes and requirements. - Centralised information storage ensures all relevant data is easily accessible in one place. - The repair tracking process is straightforward and provides clear visibility throughout each stage. - \[sensitive content hidden\] provides exceptional support and is always responsive, knowledgeable, and helpful. > > **Cons**: - The application would benefit from a direct copy-and-paste functionality to improve efficiency when transferring information. - An edit history feature would be valuable for tracking changes and maintaining record visibility. ----- ### "Excellent Software for IT Support and services" — 5.0/5 > **Kristy** | *8 September 2026* | Computer Hardware | Recommendation rating: 10.0/10 > > **Pros**: Software package was easy to use, customizable, worth every dollar I spent on, Customer support excellent. I owned an IT consultant and inhouse computer repair shop, and this software package has help us streamline and track every repair order came in for my team. very helpful and I recommended to anyone. > > **Cons**: I could use an email notification telling me that my database is properly back up on the cloud. Just to reassure and knowing that my database is properly backup so I can have a peace of mind. > > Excellent product for the price. ease of use, took some time to setup and customize to your needs and to your environment, once it works you don't look back. ----- ### "Excellent product for any size service operation." — 5.0/5 > **PETER** | *22 September 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: This product is excellent, and the customer support is outstanding. They responded promptly to all our customization requests and support needs. OpenRMA effectively fulfilled our service requirements for workflow, inventory control, and repair tracking from start to finish. The user interface is easy to understand and use. After using the Server Version for a couple of years, we decided to switch to the Web Version. Customer support made this transition seamless and efficient. After evaluating various products, we ultimately chose openRMA. Our experience with their customer support, installation, and testing was seamless. The software functioned perfectly right from day one, and the implementation process was straightforward. Given the quality of service and performance, I expected to pay thousands of dollars more for this type of software. > > **Cons**: Consider implementing a better reporting tool and form customization, along with increased end-user customization of fields. > > I am truly impressed with this product and its customer support\! It delivered excellent results from the very beginning, and the implementation process was incredibly smooth. Transitioning from the server version to the web version was hassle-free. This software is excellent for service organizations of any size. ----- ### "We’ve been using OpenRMA for a year, and it has completely transformed the way we manage our RMA process" — 5.0/5 > **Lee** | *24 September 2026* | Printing | Recommendation rating: 10.0/10 > > **Pros**: What we liked most about OpenRMA was its intuitive, user-friendly interface and configurable nature. The platform made it easy to track, manage, and process RMAs efficiently, saving valuable time and improving overall productivity. One of the biggest benefits has been the visibility it provides into product issues and failure trends. The reporting and analysis capabilities have helped us identify recurring problems, gain deeper insights into potential manufacturing issues, and ultimately improve processes across the business. We also appreciated the clear visibility of case status and the streamlined workflow. OpenRMA makes it easy to stay organised, while the ability to send customised emails at every stage of the RMA process ensures customers remain informed throughout the entire journey. Overall, OpenRMA has provided a reliable and efficient solution that has significantly enhanced our RMA management process. We initially approached the implementation by looking at how OpenRMA could fit into our existing processes. However, we quickly realised that the workflows already built into OpenRMA were far more effective than our own, leading us to adopt and benefit from its approach. OpenRMA provides a clear, centralised view of each RMA’s complete history, including who has worked on it and its current stage in the process. This transparency makes updates easy to access without having to chase colleagues for information. > > **Cons**: There is very little to dislike about OpenRMA. If there is one area that could be improved, it would be the reporting capabilities, particularly in terms of generating more advanced or customisable reports. However, this is a relatively minor point and has not significantly impacted our day-to-day use of the platform. > > We have been using OpenRMA for almost a year, and our overall experience has been extremely positive. As with any new system implementation, there were a few initial teething issues. However, these were largely due to our own understanding of the platform rather than any shortcomings in the software itself. Whenever we encountered challenges, the OpenRMA support team responded quickly and professionally. Their customer support has been outstanding, with issues typically resolved within 24 hours, often much sooner. The same high level of responsiveness applied to feature requests and modification requests. Over the past year, OpenRMA has become an integral part of our operations. The combination of an effective platform, flexible configuration options, excellent visibility into product quality trends, and exceptional customer support has made it a valuable investment for our organisation. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/154526/openrma?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/154526/openrma) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Structured Data