15 years helping Israeli businesses
choose better software

What Is ShipMonk?

ShipMonk is a modern ecommerce fulfillment provider that
helps fast-growing brands scale and expand.

We are a growth company, and compared to traditional 3PLs, understand the importance of agile operations and fulfillment for modern ecommerce brands.

We operate 12 state-of-the-art facilities in the US, Canada, Mexico, and Europe and are America’s fastest-growing third-party logistics provider (3PL) for DTC, B2B, and Marketplace fulfillment.

ShipMonk’s all-in-one fulfillment platform includes order, inventory, warehouse and shipping management, return and claim portals, post-purchase, omnichannel reporting, lot control, automatic slotting, serialization and more.

What makes us unique:

1. True 3PL with 100% owned & operated global warehouses
2. Customer-centric operations with multi-awarded 100% US-based support
3. 200+ direct API integrations with major ecom platforms
4. 99.9% operational accuracy
5. Transparent billing & pricing
6. Stable business (not VC-funded)

Who Uses ShipMonk?

ShipMonk works with clients of all sizes across all verticals. Our 3PL services include: Ecommerce Fulfillment, Warehousing, B2B / Retail Compliance, FBA prep, Marketplace Fulfillment, Section 321

ShipMonk Software - 1
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ShipMonk Software - 4

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Reviews of ShipMonk

Average score

Overall
4.1
Ease of Use
4.3
Customer Service
4.0
Features
4.1
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jack
Jack
Co-CEO in US
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Jambys - They have been great to us

5.0 2 years ago

Comments: Great experience

Pros:

Great UX/UI. The team is great and it updates really quickly.

Cons:

We haven't had much issues. They allow us to import alot instead of manually doing it.

ShipMonk Response

3 months ago

Dear Jack,  Thank you for submitting this review of your experience with our 3PL. We're glad to hear that our team has been attentive to you, and that you are satisfied with the UX/UI. Please let us know if there is ever anything more we can do to set up Jambys for success, and thank you for being a valued ShipMonk client.

David
Director of Operations in US
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

2+ Years and Going Strong

5.0 4 years ago

Comments: They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Pros:

Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Cons:

I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

Dave
Vice President in Philippines
Environmental Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Working with [sensitive content hidden]at ShipMonk

4.0 last month New

Pros:

Working with[sensitive content hidden]at ShipMonk has been an absolute pleasure. Her exceptional support and hard work have been invaluable to our team at 4ocean. The team has been consistently impressed with her dedication and expertise, which have significantly contributed to our operations.

Cons:

None that I can think of at the moment...

ShipMonk Response

last month

Dear Dave,   Thank you for writing a review about your experience with ShipMonk. We are so glad that you've had exceptional support from Kim, and we'll be sure to share your feedback with her and the entire team. Please let us know if there is ever anything else we can do to set up your business for success.

Amitavo
Owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Decent warehouse staff, disastrous customer support. Say away.

3.0 2 months ago New

Comments: While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice.

Pros:

They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient.

Cons:

The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue.

Chelsea
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Happiness Engineer is a INCREDIBLE BUSINESS PARTNER

5.0 2 months ago

Pros:

I want to take a moment to express my gratitude for the exceptional service provided by [sensitive content hidden] at Shipmonk's Fulfillment warehouse. Every time I ship my products, [sensitive content hidden] goes above and beyond to ensure a smooth and efficient process. His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service. What truly sets[sensitive content hidden] apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner. I am grateful to have [sensitive content hidden] as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides.

Cons:

Happiness Engineer is KEY! I am in multiple warehouse and I would like to have the options for the FREE GIFTS (An information card or a sample) different depending on where the products ship from. Currently they have to be the same. If I run out of a sample at 1 warehouse (that I toss in as a FREE GIFT) I am not able to just have this run in the warehouse where this is in stock. But this is VERY MINOR compared to my satisfaction with Shipmonk.

ShipMonk Response

last week

Dear Chelsea, Thank you for this excellent review of your experiences with ShipMonk and working with Ronald. We're so glad you've been happy with your 3PL service and customer service, and we've shared your feedback with the team. Note that your comments about inserts/free gifts have been heard and they are being passed to the appropriate teams so hopefully changes can be made in the future. Please let us know if there is anything else you need.