ShipMonk

Who Uses ShipMonk?

B2C eCommerce businesses, subscription box companies, and crowdfunding campaigns.

What Is ShipMonk?

ShipMonk offers a multichannel order, inventory, and warehouse management solution that supports small to medium-sized eCommerce businesses in achieving sustainable, scalable growth. It's simple: Through our 65+ API integrations, our software syncs directly with your sales channel of choice. From there, we store, pick, pack, and ship your orders, leaving you with more time and energy to focus on expanding your business. It's how we execute our motto of "Stress Less, Grow More."

ShipMonk Details

ShipMonk

https://www.shipmonk.com/

Founded 2014

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • Live Online
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ShipMonk pricing overview

ShipMonk does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

ShipMonk Features

  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management

View full list of Inventory Management Software

  • Backorder Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

View full list of Order Management Software

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Shipment Price Calculation
  • Shipment Tracking
  • Shipping Services Integration
  • Warehouse Management

View full list of Shipping Software

  • Demand Planning
  • Electronic Data Interchange
  • Import/Export Management
  • Inventory Management
  • Order Fulfillment
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

View full list of Supply Chain Management Software

ShipMonk Alternatives

More ShipMonk alternatives

ShipMonk Reviews

Showing 5 of 72 reviews

Overall
4.3/5
Ease of Use
4.5/5
Customer Service
4.2/5
Features
4.3/5
Value for Money
4.2/5
Corey G.
Product Manager
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/01/2019

"Easy to use"

Pros: I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all I'd recommend them.

Cons: Their billing platform is somewhat immature, but they've been making improvements to it over the last year or so.

  • Reviewer Source 
  • Reviewed on 21/01/2019
David S.
Director of Operations
Consumer Goods, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/02/2020

"2+ Years and Going Strong"

Comments: They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Pros: Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Cons: I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

  • Reviewer Source 
  • Reviewed on 10/02/2020
Verified Reviewer
Cofounder
Warehousing, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 18/12/2018

"Bad support teams"

Comments: We have been using Shipmonk for about 9 months, we originally had a lot of problems getting our online stores setup with their system, they don't have any open apis or any way to do stuff if you have your own manual store, but it ended up working well enough once we moved to shopify. Then this holiday season we ended up having a shipment come in late, we reached out to them to get them to schedule a pickup so that we could still get it delivered on time, we were told this would be fine and tried to schedule a delivery as soon as possible with them. It took them 2 weeks of us messaging them and 3 days of our shipment sitting at the port for them to tell us they couldn't. We could have scheduled another pickup but decided this would have been better. We ended up getting it shipped the next day and again told that they would ship them out that day, they had also sent out an email that as long as we had our product there on time they could ship it out by Saturday. It then got to Tuesday morning and a bunch of printers still were not correctly shipped out and they had not correctly scanned the products for Fedex delivery so we have no guarantee that they will be shipped on time. Over the entire course of this we talked to about 6 different customer support people and were constantly told different things. Their mixed messages cost us thousands of dollars and the best they said is they assign us to another customer support specialist.

Pros: It was very easy to connect with shopify to get basic things working.

Cons: The customer support teams constantly give us conflicting information and even their mass emails give completely wrong information. Also their interface is very hard to manage and can make it so you easily make some massive mistakes. There are some very basic things like changing choice on multiple orders at a time that are completely impossible so that we have to manually go in and fix it in each order

  • Reviewer Source 
  • Reviewed on 18/12/2018
Don C.
Chairman
Food Production, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/07/2020

"Great and Friendly Service"

Comments: ShipMonk has been a great partner to our small food business. They made us feel important and were always very responsive to our questions and needs. We found their pricing structure very easy to understand and we in fact realized substantial savings both in comparison to other fulfillment centers and in shipping costs by using their various locations.

Pros: ShipMonk was very easy to evaluate during the decision making process, the on-boarding was very efficient, and staff responsiveness is unsurpassed.

Cons: Hard to say. It really is very user-friendly so there is nothing notable on the negative side.

  • Reviewer Source 
  • Reviewed on 16/07/2020
Michael R.
Senior Operations Coordinator
Food & Beverages, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 26/07/2019

"ShipMonk Review"

Comments: We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.

Pros: Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.

Cons: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.

  • Reviewer Source 
  • Reviewed on 26/07/2019