--- description: Get detailed information about Chattermill usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chattermill Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform) # Chattermill Canonical: https://www.capterra.co.il/software/153694/customer-experience-analytics-platform Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/153694/customer-experience-analytics-platform?page=2) > Chattermill unifies customer feedback, customer support, and product feedback into a single platform, to analyse customer data at scale > > Verdict: Rated **4.5/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Chattermill? Fast growing companies in retail, fintech, travel, and more, that want to redefine their customer experience with detailed feedback analytics. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 25 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Chattermill ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Chattermill's pricing in based on your specific use case - please get in touch to discuss pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Germany, Ireland, Italy, Netherlands, South Africa, United Kingdom, United States ## Features - Collaboration Tools - Customer Experience Management - Customer Segmentation - Dashboard Software - Data Extraction Software - Data Import/Export - Data Visualization Software - Feedback Management - Language Detection - Machine Learning Software - Multi-Channel Data Collection - Negative Feedback Management - Part of Speech Tagging - Reporting & Statistics - Reporting/Analytics - Search/Filter - Segmentation - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis Software - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation ## Integrations (27 total) - Alchemer - AppFigures - AppFollow - AskNicely - Customer Thermometer - Delighted - Dixa - Feefo - Freshdesk - Google Cloud - Kustomer - LiveChat - Medallia Experience Cloud - Qualaroo - REVIEWS.io ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) - [Natural Language Processing (NLP) Software](https://www.capterra.co.il/directory/32754/natural-language-processing-%28nlp%29/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) - [NPS Software](https://www.capterra.co.il/directory/32075/nps/software) - [Text Mining Software](https://www.capterra.co.il/directory/30933/text-mining/software) ## Alternatives 1. [Zonka Feedback](https://www.capterra.co.il/software/137773/zonka-feedback) — 4.8/5 (68 reviews) 2. [Enterpret](https://www.capterra.co.il/software/1037555/enterpret) — 4.8/5 (6 reviews) 3. [unitQ](https://www.capterra.co.il/software/201856/unitq-monitor) (0 reviews) 4. [Sphinx iQ3](https://www.capterra.co.il/software/124250/survey-shaker) — 4.4/5 (5 reviews) 5. [Keatext](https://www.capterra.co.il/software/173675/keatext) — 3.8/5 (19 reviews) ## Reviews ### "Great product" — 4.0/5 > **Shaina** | *12 October 2021* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well > > **Cons**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked. > > Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly. ----- ### "Use of it in a startup" — 4.0/5 > **Lorena** | *26 October 2021* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly. > > **Cons**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend. > > Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts. ----- ### "great idea, not working for me" — 2.0/5 > **Emma** | *25 October 2021* | Airlines/Aviation | Recommendation rating: 2.0/10 > > **Pros**: trending user feedback helping us to understand what travellers want > > **Cons**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered > > verbatim feedback being categorized and highlighted. ----- ### "Its a good software" — 4.0/5 > **Alessandra** | *7 October 2021* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: the sentimental analisys are really good and insightful > > **Cons**: dashboards and filters are difficult to use then ----- ### "Highly recommend - a must when you collect many users feedbacks" — 5.0/5 > **Kevin** | *7 October 2021* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Clear interface, there is barely any work to do once it's set up to analyse your customer's feedbacks. Powerful sentiment analysis and category matching system. > > **Cons**: I don't really have anything in mind, every time we had a feature idea and mentioned to them, it was already on their roadmap and had the chance to test some of those in beta version. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/153694/customer-experience-analytics-platform?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/153694/customer-experience-analytics-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data